Thank you so much for taking time to write us a review! Yes it's definitely a shame you could only spend 1 day here in Rincon. It usually takes at least 3-4 days to really be able to take advantage of everything there is to see here. We definitely agree its always nice to show up here and there is a good crew of people staying. We are happy you enjoyed your visit...We will fix the squeaky beds ASAP!

Thank you so much for staying with us and taking time to write us a review. Sorry about the bathroom floor getting wet, we have had a shower curtain in that bathroom before but it was always falling because we can't find a shower rod long enough to fit that shower. Thanks for bringing it to our attention though, we will resolve that problem ASAP. We always advise everyone coming to Rincon that it is best to rent a car because no matter where you stay everything is very spread out, however there are definitely some beautiful beaches within a short walk of the hotel especially Corcega Beach and my favorite beach Los Almendros. Thanks for staying with us and we hope to see you here again soon!

ok, so where do I begin? It's great that you decided to write your first review ever on trip advisor using your mobile ap. within 2 hours of checking in to the hotel instead of writing it after checking out 3 days later.

Our staff and I did nothing short of completely going out of our way to accomodate these guests. They came when Tropical Storm Isaac was aproaching the island and we called them the day before and the day of their arrival to give them updates on the storm and to let them know where we were leaving flash lights in case of a power outage etc.

The next morning they came into the office saying how there are live roaches everywhere (which I found odd considering guests had checked out the day before and didn't mention anything). I apologized explaining to them although we get the hotel fumigated every 4 weeks, their room had been occupied for over 8 weeks straight and had not been fumigated since earlier in the summer because I don't like to fumigate in a room that is occupied due to the chemicals.
I upgraded them to a much larger room and although it is twice as expensive as the $45 economy room that they were staying in I was definitely not going to charge them any difference. They seemed exremely pleased, I asked them if there is anything else we can do for them etc. and they said no they are happy, the problem is resolved and they checked out a couple days later as scheduled.

A couple days later the fumigator comes over to fumigate their room where the problem was and he asks me where in the room is the main problem area, I told him they made it sound like they are everywhere and he told me he didn't see not even one.

Yes, Im sorry about the very small drip in the shower, that was imediatley fix as well. TV and fridge both work fine as the guests before you and after you have not mentioned a thing.
We appreciate you making us aware of the problem you were having, we rely on our guests to tell us when something is wrong with a room so we can fix the problem ASAP as we did with you, however I think this harsh review with your lovely photo was definitley not warranted.

We do get the entire property fumigated as often as is reccomended, however, every once in a while, especially now during the rainy season you may see the ocasional bug, mosquito, lizard, I even heard of one guy seeing a spider once!! PR is in the tropics, it is beautiful, however you are going to encounter some bugs etc. no matter where you go, so if you are high maintenence which is obviously the case here with these guests, its better if you pay the $$ to stay in a resort on the east side rather than staying with us.

Thank you so much for your review. We are very happy that you enjoyed your stay. We hope to see you here at The Rincon Inn again soon!