So everything looked pretty good when we first checked into the room, but then I noticed a tiny little roach which I quickly killed off...but then, I later found 2 more crawling around, both of which were much bigger than the first....aside from the bug infestation, the shower doesn't stop leaking, the tv turns on but the cable doesn't work, and the fridge doesn't really make anything cold....
I'm hoping that once I bring this up to the receptionist tomorrow, that they will switch us to a different room since this place is like a ghost town due to hurricane Isaac who is soon to be bearing down on us....
Wish us luck!!! Will update with the outcome soon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 3, 2012
ok, so where do I begin? It's great that you decided to write your first review ever on trip advisor using your mobile ap. within 2 hours of checking in to the hotel instead of writing it after checking out 3 days later.
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Our staff and I did nothing short of completely going out of our way to accomodate these guests. They came when Tropical Storm Isaac was aproaching the island and we called them the day before and the day of their arrival to give them updates on the storm and to let them know where we were leaving flash lights in case of a power outage etc.
The next morning they came into the office saying how there are live roaches everywhere (which I found odd considering guests had checked out the day before and didn't mention anything). I apologized explaining to them although we get the hotel fumigated every 4 weeks, their room had been occupied for over 8 weeks straight and had not been fumigated since earlier in the summer because I don't like to fumigate in a room that is occupied due to the chemicals.
I upgraded them to a much larger room and although it is twice as expensive as the $45 economy room that they were staying in I was definitely not going to charge them any difference. They seemed exremely pleased, I asked them if there is anything else we can do for them etc. and they said no they are happy, the problem is resolved and they checked out a couple days later as scheduled.
A couple days later the fumigator comes over to fumigate their room where the problem was and he asks me where in the room is the main problem area, I told him they made it sound like they are everywhere and he told me he didn't see not even one.
Yes, Im sorry about the very small drip in the shower, that was imediatley fix as well. TV and fridge both work fine as the guests before you and after you have not mentioned a thing.
We appreciate you making us aware of the problem you were having, we rely on our guests to tell us when something is wrong with a room so we can fix the problem ASAP as we did with you, however I think this harsh review with your lovely photo was definitley not warranted.
We do get the entire property fumigated as often as is reccomended, however, every once in a while, especially now during the rainy season you may see the ocasional bug, mosquito, lizard, I even heard of one guy seeing a spider once!! PR is in the tropics, it is beautiful, however you are going to encounter some bugs etc. no matter where you go, so if you are high maintenence which is obviously the case here with these guests, its better if you pay the $$ to stay in a resort on the east side rather than staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.