Very disappointed by our stay at Casa Islena. We had a party of 4 stay for 4 nights. We would never return to this hotel.
Among our many gripes.
1- found maggots (yes, MAGGOTS) when we poured milk into a mug on the first day.
2- room 105 shower has a completely clear head-high window view (not glazed or tinted) of the front door to the hotel, restaurant and bar. So if anyone 6' tall or over walks by when you are showering....why HELLO there. Awkward.
3- always out of beach towels and didn't seem to care. But did offer us extra room towels to use.
4- agree with other reviews that the service was extremely mediocre, borderline rude. the exception being the middle aged gentleman who seemed to work in the mornings mostly.
5- apparently the small pool with jets adjacent to the pool is "not a jacuzzi"...well, in my opinion, it looks like one and it should be hot and bubbly.
6- our wall A/C unit had a gaping hole to the right side of it. Not a pretty view, considering it was right at the head of my side of the bed.
Seems like the owner(s) of this hotel are not very engaged or hands on with their management. There were SO many small items that could be fixed to make this a nice hotel.
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- Also Known As:
- Casa Islena Hotel Rincon