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“Beautiful location but terrible maintenance of room .” 3 of 5 stars
Review of Sinabung Resort Hotel

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Sinabung Resort Hotel
3.5 of 5 Hotel   |   Jl. Kolam Renang, Pondok Brastagi, Indonesia   |  
Hotel amenities
Ranked #1 of 1 Hotels in Pondok Brastagi
1 review
“Beautiful location but terrible maintenance of room .”
3 of 5 stars Reviewed December 31, 2011 via mobile

The hotel's location is beautiful and the grounds is well maintain but sadly the up keep of the room was poor especially the bathroom ! The bathroom was not clean and it smells . There was also cockroaches running around . The hotel has potential but needs a good clean up .

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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39 reviews from our community

Traveler rating
    4
    8
    21
    4
    2
See reviews for
16
8
1
4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
Top Contributor
79 reviews 79 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed October 10, 2011

Every time we fly to Medan, we always seem to end up in Brastagi and since there aren't many hotels there, we always stay at the Sinabung Resort hotel.
It has beautifully well kept garden and pool and the rooms overlooking the mountains are large and adequate if somewhat tired looking. The hotel is in dire need of modernization. The bathroom supplies are limited, and the bedsheets and bath towels are tired looking. Hot water supply is limited to certain hours only. We have been going there for many years due to it's fantastic location but the entire hotel should be completely revamped and renovated. The breakfast buffet is not the
greatest but there is adequate supply of food. Service is left to be desired but the staff are friendly but not very efficient. There isn't much to do in terms of entertainment in town and the hotel tv programs are also limited. Bring a book. The hotel is quite noisy with week-enders to the point of disturbing the peace of the residents if one decides to
perform karaoke by the pool side till the wee hours of the morning as it happened on our last trip. Luckily it did not bother us too much but the next day, early in the morning, the karaoke guy decided to perform again and he was still at it by the time we left early afternoon. That wasn't fun at all. I can put up with all the hotel lack of service and amenities only because it's location is great and we only go there for 1 or 2 days at a time. I hope the management will eventually do something to make it more appealing and improve on its services. The hotel has great potential...The weather there is always cool and you need to bring light jacket. The town has a fruit and vegetables market where you can buy delicious fresh fruits and enjoy there in your hotel room with friends to pass the time!!!

Room Tip: Try to book the presidential suite...it isn't that expensive and has the best view....very big b...
See more room tips
  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
havana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 4, 2011

Very big hotel with balconi. Have a big swimming pool. Up the hill and a little big far end. Enjoy the cool air and big garden view. Very basic local breakfast and we had a normal local indonesia dinner at the hotel. The room is big and clean. Not the 1st choice but good to try it out. Not much complaint.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
50 reviews 50 reviews
50 hotel reviews
Reviews in 47 cities Reviews in 47 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 21, 2009

Nice comfortable room with a little balcony and a beautiful view. The garden is lovely and very big with a playground for children too! Unfortunately the restaurant was not the place for a nice dinner for two... We were send away from the buffet and we did not get any attention from the staff afterwards. The bar was closed and there is really nothing to do after dinner. The building is very noisy and people talking in the lobby ecco through the whole building.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sinabung Resort Hotel

Address: Jl. Kolam Renang, Pondok Brastagi, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Pondok Brastagi
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Pondok Brastagi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sinabung Resort Hotel 3.5*
Number of rooms: 137
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