The Hyatt Regency is connected to the airport by a moving sidewalk, so there is no area hotel more convenient to the airport. Our family had a 6 a.m. flight out of PIT for our vacation, so we thought, why not stay at the Hyatt and get some extra sleep? We found the room beautiful and the lobby very stylish, so what's the problem, you ask? We were never--NEVER--acknowledged by a single staff member. Not a single hello, goodbye, or "may I help you?", and certainly not a call to the room after check-in.
We used the lobby kiosk to check in, but we struggled with it because it wasn't recognizing our confirmation number. No one came over--even the associate that I made eye contact with and signaled to, continued her phone conversation and never acknowledged us. Picture a family with a week's worth of luggage having trouble with kiosk check-in and NO ONE speaking a word to them. The next morning was the same. No "goodbye," or "Have a great trip," as we left. Not the level of service I'd expect--Even the 7-11 says Hello and Goodbye!
- Official Description (provided by the hotel):
- Pittsburgh's newest full service business class hotel, conveniently connected to the Pittsburgh International Airport via enclosed moving walkways. This 11 story boutique-style hotel offers 336 contemporary guestrooms including 22 suites to accommodate anyone's business or personal needs. The Olive Press Restaurant has won critical acclaim for the Chef's crabcakes and our signature 7 layer Chocolate Tower Cake. With 20,000 square feet of versatile meeting space, this hotel can accommodate a meeting for 2 to 1,000 people. This hotel is centrally located to major corporate headquarters, office parks, shopping and only 25 minutes from downtown Pittsburgh. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Pittsburgh International Airport Hotel Pittsburgh
- Hyatt Pittsburgh International Airport