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“Great resort hotel but dining prices are far too high.” 4 of 5 stars
Review of The Europe Hotel & Resort

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The Europe Hotel & Resort
5.0 of 5 Hotel   |   Fossa, Killarney, Ireland   |  
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Hotel amenities
Special Rate
B&B from only €125ppsh
Ranked #2 of 3 Hotels in Fossa
dublin
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great resort hotel but dining prices are far too high.”
4 of 5 stars Reviewed March 18, 2014

Agree with previous comments - five star in looks but not five star in service. Its the little things that make the difference between a 4 & a 5 star hotel and this place didn't get the little things.

Firstly the rooms are fabulous, we had a beautiful lakeview double with a fabulous view. The beds were comfortable but they had the European approach of putting two single duvets on two single beds pushed together - not exactly a king room in Ireland! The bathroom was fabulous, amazing shower and huge deep bath. We found the rooms to be very quiet, the only niggle was our next neighbour who seemed to chain smoke on his balcony meaning we had to close the doors or our room ending up stinking of smoke. According to reception there is little they can do about people smoking on a balcony...hhmmm...I've stayed in plenty of hotels where they have done something.

The facilities are great, the pool / spa area is really nicely done and is definitely a five star experience. The outdoor pool is lovely and warm with amazing views. We found that towels were replenished frequently around the pool area and water cups etc removed.

Our biggest complaint was the quality of the food and the lax attitude to service. We ate room service twice for lunch during our stay and on both occasions, it was excellent, both service and food. Breakfast too was very good with a great choice and no queues. Dinner was where we really felt cheated by the hotel. We ate in the Panorama restaurant on our first night as a treat - at between €10 - €15 for a starter and €25 - €38 for a main course, it was not expected to be a regular dining experience. The food was dreadful considering the price. All of our dishes came with unexpected ingredients that were not mentioned on the menu i.e. dill sauce with mozzarella, cherries with the beef. The duck had to be sent back as it was so tough that it could not be cut. This was replaced by (at my choice) the most disgusting risotto I have ever tasted- an apple, fennel and smoked cheese risotto. The general manager was disinterested in our comments and appeared annoyed that we were not enjoying his "fabulous" food. Despite the duck and mozzarella both being removed from the price of the bill, we still paid €140 for dinner for one with two desserts and a bottle of wine (wine was €30) - not cheap given the standards. For those prices in Dublin, you would expect excellent food and even an amuse bouche.

On the second night we ate in the brasserie, the food here was much better, we ate burgers and steak which were both excellent although not cheap at €20 for a burger! The dessert buffet was the saving grace of the dining experience - it was fabulous!! What a great idea to have a buffet of desserts for guests to help themselves to in the lounge.

Overall, a lovely hotel stay but disappointing dining. For the prices being charged for the Panorama restaurants, the quality of food would really want to be improved. Oh and one more big niggle for an Irish person - why don't you use salted butter? Kerry is home of one of Irelands most famous exports - Kerrygold butter - I was astonished to find that the only option was unsalted butter in this hotel, that is definitely not typically Irish.

Room Tip: Lakeview doubles are beautiful but try to choose one above the first floor where there is some noise...
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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921 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Adare, Ireland
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed March 10, 2014

Both my wife and I stayed on the 8th of March, first appearances were great, very clean etc however the fun soon started, we were checked in at speed and it felt as if we arrived at a travel lodge rather than a resort, there was no offer of a morning paper or mention of a wake up call, there was no explanition of the resort and where everything is etc which you would epect from a 5 star. We were given our room key and the porter showed us up, when we arrived our keys wouldnt work however the porter used his pass key to open the door only to be met by a guest already in the room. We apologised and went back to reception, the same lady who checked us in with no apology started blaming the guest for going to the wrong room and actually phoned him to check who he was, clearly the penny dropped and she realised that he was in the right room as he was given a key, she then blamed someone for writing the wrong number on our key holder, no apology we were given a new key to a different room. We arrived at our room which was a good size, however it was a family room with an extra single bed, not ideal as we were on a romantic break from the kids and this took from the ambience I had hoped for. We then went to the leisure suite, there was no one there to book us in and we just had to work things out for ourselves. The facilites are great though and we enjoyed the termal suite when we found it. The check in desk was still unmanned when we left and at no point had we signed a disclaimer as with other leisure suites you visit. We booked for dinner in the resteraunt and sat down at 8 to eat, pleasant staff however my wifes beef arrived cold, they removed this and I ate alone while another dish was prepared for her, the food was medoca for the price (€32 for a main course), they did however remove my wifes meal from the bill however increased the price of the bottle of wine from €50 the price on the wine list to €62, we had to have them remove the extra 12 euro. All in all very disappointing for what was advertised as a fine dining experience and not worth the €180 charge for a meal for one. Everything else was fine and the breakfast was great. On checking out they tried to put a €5 charge on my bill for a drink which I paid cash for. If they could overcome the problems encountered this would be a wonderful resort.

Room Tip: Room 360 seems to be a family room, so if you are a couple this may not suit. ask for tea and coffee...
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed March 5, 2014 via mobile

Every detail of this hotel is amazing and only rivaled by the amazing scenery. The spa is fabulous with an indoor/outdoor spa that we sat in while rain sprinkled on our heads. Staff makes sure you have things you did not ownyou need. Totally worth a splurge.

Stayed March 2014, traveled as a couple
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Winchester, United Kingdom
Level Contributor
83 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed March 1, 2014

We stayed here whilst going to a concert at the INEC nearby (20 min cab ride)

Very enjoyable.
Great service.
Wonderful setting adjacent to the lake.
Excellent food in the resteraunt with friendly service and a sense of humour, not often that exists in a restaurant when you think about it.

The room was clean, calming and had a wonderful view of the lake. We had a great time.

Weaknesses
Breakfast had the optional leather bacon, rubber sausages moment, not impressive given the rest of the standards.
It is not open all year around so do prepare and book, don't just turn up.
It is far out of town so you will require transport

Room Tip: If you can get a room facing the lake I would recommend it as it was fantastic.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 24, 2014

We came here once for a nice romantic break, and again last weekend for our anniversary. The views are stunning and the hotel itself is extremely pleasant. The spa is top notch (I've been to a few!), and I highly recommend the "Rest and Reflect" treatment. The infinity pool in particular is just lovely.

Our room was bright, spacious, clean and comfortable (we requested the same room both times). The household staff are excellent.The entire stay was a delight. I shall be returning!

Room Tip: Lake view rooms provide a spectacular view.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed February 23, 2014

We stayed in this hotel for two nights on Valentines weekend! What a treat! From the moment we arrived to our departure, it was bliss! The staff are first class in all areas, nothing is too much trouble and everything is done effortlessly and with a smile! The outdoor hot tub is a must! Where could you go in Ireland in February and bask in an outdoor hot tub with the snow capped McGillycuddy Reeks staring at you! The rooms were spacious and spotless! The food was first class! My hubby had the sea food platter and he said that it was the best that he has had anywhere in the world! Might I also had that the food and drink were very reasonably priced! We will definitely be back!

Room Tip: Go for a room with a balcony and a view of the reeks.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed February 22, 2014

Where do I start? Well the staff are noticeably professional, friendly and helpful. This is evident from cleaning staff to bar staff to management, they all seem happy to be there, really nice to see.

Lobby is bright, spacious, airy and welcoming. We stayed on room 402 lake view. Very spacious room, view is worth the extra money even on a wet and windy day. I agree with previous comments re.room temperature but I don't think it's the room but rather the duvet tog perhaps a thinner tog with an option to add blankets. Otherwise room was great, shower was fantastic.

We ate in Brasserie on arrival for a snack and later that evening for supper both great and good wide varied menu, reasonably priced. Lovely walk/run route down from the hotel parallel with the golf course. Pool is amazing to look at great size but too cold for my liking. I really enjoyed the thermal suite, the outdoor pool and the wide variety of facilities. The whole area is very well laid out and lends itself perfectly to leisure and relaxation.

Breakfast is very good. It's in the Panorama restaurant and so the view is great. As a wheat free customer, I was impressed to see they had a gluten free section at breakfast but the quality isn't great not their fault I guess until you have to eat the stuff you don't realise how bland and tasteless the gluten free white options are. Tesco stock such a great selection of Be Free brown rice products- seeded bread, bagels and wraps that it would be great to see these on offer. Just makes the choice a lot better. They do toast the gluten free option for you and it isn't bad but just very sweet and not as nice as other grainy options out there. As I said not their fault just maybe something worth considering. Their others breads looked and smelled amazing, fresh crispy rolls and baps and homemade brown bread -so tempting!! Breakfast staff are so friendly and seem genuinely nice. Porridge, in a 5 star, I always had it served from the kitchen made with milk and served with cream and honey on the side. I was very surprised to find theirs served in one of the breakfast metal containers and it seemed to be made just with water, small gripe but it would be nice to have it served creamy and tasty. Again, just a personal observation, not a big deal, perhaps something they could consider.

We ate in the Panorama restaurant that night and it is worth every penny. Wow, truely fab. Portions look small initially but like all good food once it had been eaten you just experience a taste explosion and it is measured exactly right. Again the staff were fantastic the atmosphere was very relaxing and airy.

Overall, I would have no hesitation in recommending this hotel and just wish I could afford to return again. It is really well equipped for all ages and has loads to do for kids like pony trekking, indoor tennis club and a small playground. I hope I will be back again soon.

Room Tip: Definitely pay extra and get a lake view room.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Europe Hotel & Resort

Address: Fossa, Killarney, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Kerry > Killarney > Fossa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Fossa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Europe Hotel & Resort 5*
Number of rooms: 187
Official Description (provided by the hotel):
Located on the shores of Lough Lein, The 5 Star Europe Hotel and Resort has been welcoming guests for over fifty years and has reopened after a 70m face lift which includes the stunning 4,600 sq.m. spa called ESPA at The Europe. From the moment you cross the threshold of the hotel you step into another world. A magnificent two story atrium with glass doors leads onto a garden terrace with a view of the lake and the mountains beyond which leaves you breathless. ... more   less 
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Also Known As:
The Europe Hotel And Resort
The Europe Hotel Killarney
Europe Hotel Killarney

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