My bf and I made a reservation for the long weekend, the room we reserved according to the details of booking, was scenic garden views and a queen size bed.. But when we arrived we had a room all the way in the corner, about gardens well only the washed clothes of the neighbor was in sight and the bed was a matrimonial.. We spoke with the reception girl and the guy in charge of reservations... But basically the answer was "we cannot help this is what we have and well what we can do .is to lower the price" but still the price was way too high for a room like the one they gave us, so at the end we decided to just leave... Is a shame cause in general the hotel looked nice and we were really looking forward to stayed there.. But the prices simply weren't according to what u get..
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- Also Known As:
- Artisan The Handmade Hotel Collection Playa Esmeralda Veracruz/Playa Chachalacas, Mexico