We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient is the word” 4 of 5 stars
Review of Sheraton Milan Malpensa Airport Hotel & Conference Centre

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Sheraton Milan Malpensa Airport Hotel & Conference Centre to your Saves list
Sheraton Milan Malpensa Airport Hotel & Conference Centre
4.0 of 5 Hotel   |   Malpensa Airport - Terminal 1, Malpensa, 21010 Ferno, Italy   |  
Hotel amenities
Ranked #1 of 1 Hotels in Ferno
Houston
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Convenient is the word”
4 of 5 stars Reviewed December 4, 2010

Fancy door key mechanism for this brand new Sheraton. It is on the expensive side but with early flights can't beat an on-site airport hotel. Restaurant just average and expensive for quality of food. This is new hotel so service and quality should improve. Lovely room and nice bar and staff made staff ok. Coldest lobby every had to sit in but again new facility so working out some building issues. If you do not like long walks ask for rooms closer to elevators as my room took exactly 2 min walk to get to room.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,308 reviews from our community

Traveler rating
    372
    582
    236
    71
    47
See reviews for
216
370
119
405
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Top Contributor
74 reviews 74 reviews
63 hotel reviews
Reviews in 54 cities Reviews in 54 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 22, 2010

Clearly it's new, and the staff and facilities seem still to be bedding in. Being new also means the mattresses are very comfortable! In the superior room, the beds appear to be the huge super king size, and the room itself was spacious with double length windows. The sound proofing was excellend, and we were never disturbed by either aircraft noise or sounds from neighbouring rooms.

The black out blinds are floor to ceiling sliding panels, six of them which you have to slide along and match up the overlaps to try and block out daylight. Being heavy plastic, and reflective foil coated on the outside, they've already begun to curl in the middles and so gaps are forming in this black out protection. There's also a curtain and net curtain inside of them for an asthetically more pleasing look.

From a business point of view, the rooms are lacking an iron and ironing board (which when we asked for one, we were allowed to borrow it for 20 minutes), and there is no clock, not even on the front of the TV when in stand-by. The phone speed dials are not programmed yet, a letter of apology gives you the extensions to dial instead.

The TV had a wide range of channels, including many English language, and for €9.99 extra charge a whole range of additional local channels from various countries (though not the UK). The picture and sound quality of some channels was poor, with loud 'popping' on the sound at frequent intervals. Pay per view films are €13.50 each, and the advertised 'packages' for in-room viewing couldn't be purchased and front desk could give no information or explanation.

The Club Lounge was never staffed, they seemed to put out a limited amount of drinks and snacks are appropriate times and then abandon it: Once the five bottles of beer or the two colas were taken, for example, that was it. It was suggested at check-out that we should have called down for replacements to be brought - in that case they need to put a telephone somewhere visible with a notice giving the extension number to call! Also be warned, as we were told, that the lounge closes at 7.30pm at the weekend.

The restaurant was very good, and there was a varied and pleasant dinner menu, plus an all-day pizza menu, which were reasonably priced for an airport hotel. Desserts however are about the same price as a pizza (€12-€14). Beers at the bar are €8 each.

Once the Spa and pool are opened (by the new year?) this will make a great addition to what has the potential to be a great airport stopover, or even a destination in its own right allowing for sidetrips to the city and the lakes. We'll no doubt try it again when we can enjoy the spa.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 21, 2010

Great location at Malpensa Airport, which is why we chose it. However, this new hotel has many kinks that need to be worked out, from the unorganized restaurant staff to room issues (hot water ran out, makeup mirror falling off the wall). Access to the tub/shower around the stationary glass door was awkard. Also, be prepared to walk the length of an American football field to reach your room (at least that is what is felt like). The room itself was comfortable, as were the bed linens. The window coverings seemed a bit odd.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 10, 2010

The hotel staff was rude beyond belief - when I went up to my room there were empty wine bottles and beer bottles stacked up outside as if there were a party going on in the room. Stayed overnight to catch an early morning flight home - when we went to shower in the morning there was no hot water. When I complained they offered me a free night stay - as if I would come back to Milan for one night....

SAVE YOUR MONEY - THIS PLACE IS NOT WORTH IT - TRUST ME!

  • Stayed November 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 6, 2010

This is a great hotel for Malpensa travellers - right at the terminal so no need to worry about transportation to the airport. The room was comfortable and the staff was friendly and helpful

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gent - Belgium
Top Contributor
55 reviews 55 reviews
55 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 6, 2010

Hotel was only opened a few days/weeks when I stayed there. Always an experience to stay in a brand new hotel, where not always everything works as It should do ;-)

Thanks to its location (just in front of Malpensa terminal) it's an ideal hotel for people flying from Malpensa. You have a direct access from the hotel to the main airport terminal.

Likes
- location
- staff was very helpfull

Dislikes
- hotel still needs some finishing (not everything available in the room)
- airco noise in the morning (had the same problem in the evening, but they were working on it)
- swimming pool was not open yet

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergamo, Italy
Top Contributor
130 reviews 130 reviews
49 hotel reviews
Reviews in 55 cities Reviews in 55 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed November 3, 2010

I spent just one night at the brand new Sheraton at Malpensa. Check-in was actually pretty complicated, as the lady at the front desk had to deal with other colleagues asking for assistance and with other guests calling becouse something didn't work in their room.
The location is obviously great if you need to stay overnight at the ariport and your flight departs very early in the morning. It is directly connected to Terminal 1 with a tunnel (which is the same that brings you to the train station).
The hotel is beautiful, with huge common areas and well appointed rooms. Bed was confortable and room was - incredibly - peaceful.
The restaurant offers decent food, but, as usual in hotels, is definately overpriced. Didn't try the breakfast, as I left before 6.00.
The downside is that they make you pay a lot for so many conveniences... 147 euro for a single classic room. Unfortunately, the SPA area and pool were not opened yet. Futhermore, there is no free wi-fi internet. There is a business centre in the hall but just one computer was working (out of 5 or more).
Overall, I would advice for sure this hotel, but be prepared to pay a lot!

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Milan Malpensa Airport Hotel & Conference Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Airport - Terminal 1, Malpensa, 21010 Ferno, Italy
Location: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood EMEA, Booking.com, Expedia, Cheap Tickets, Orbitz, Tingo, Hotel.de, Priceline, Hotels.com, Despegar.com, Odigeo and TripOnline SA so you can book your Sheraton Milan Malpensa Airport Hotel & Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

Owners: What's your side of the story?

If you own or manage Sheraton Milan Malpensa Airport Hotel & Conference Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.