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Sheraton Milan Malpensa Airport Hotel & Conference Centre
4.0 of 5 Hotel   |   Malpensa Airport - Terminal 1, Malpensa, 21010 Ferno, Italy   |  
Hotel amenities
Ranked #1 of 1 Hotels in Ferno
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great hotel!!”
5 of 5 stars Reviewed April 18, 2014

Nice place to stay when you have a very early flight from Malpensa. Sheraton's level of quality with great big rooms, king size beads and licated AT the terminsl 1 of Malpensa airport where you can just walk to check in.

I have to also comment on the very friendly reception given by Aggi. Its beem a while that I was serviced with such high quality by someone. People like Aggy is what really make a difference in a hotel.

Stayed April 2014, traveled with friends
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1,438 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterloo, Canada
Top Contributor
51 reviews 51 reviews
43 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 16, 2014

Stayed 1 night (Free, on 7000 SPG points) as SPG Gold

Good
- got upgraded to Club lounge floor (3rd floor 3002), spacious rooms near Elevator
- 2 free water bottles
- 1 welcome fruit tray (maybe because I informed them earlier about our anniversary), although fruits weren't so delicious but sour
- Fancy decorations in lobby, and they have real bunnies for Easter!! how cool

Bad
- no access into Club Lounge despite on the club floor
- Long check-in line at Sunday 10 pm (waited 10~15 minutes)
- Wi-fi is spotty ($12 Euro for 1-day, thankfully waived for SPG Gold)


Overall, great stay for a short-stay (10pm check-in, 5 am check-out)

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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London, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2014 via mobile

This hotel is lovely. Rooms are very clean and comfortable and it is convenient for the airport. The service in the bar restaurant area was not so good. I waited half an hour for a drink and then when I asked again another 15 minutes. A member of our group had their food order forgotten and we had finished before it arrived. There was also a singer which was pleasant but the screeching sound from the feedback on the microphone was excruciating!
Dinner in the restaurant was good - reasonably priced and delicious. I would stay again however May eat out!

  • Stayed April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dubai, United Arab Emirates
Top Contributor
111 reviews 111 reviews
78 hotel reviews
Reviews in 67 cities Reviews in 67 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed April 15, 2014

This is a great hotel, ideal for the airport... Friendly staff... Great food... Rooms are large, but be aware this hotel is huge... you can walk for what seems like miles to get to your room! The room temperature is controlled from a central system and they are pretty warm... Even when asked for it to be made cooler... Good thing you can open the window!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 14, 2014

Very clean, nice and close to airport. Bed very comfortable and nice pillows
staff were very friendly and helpful with all enquiries that we had. Found the food quiet good, only had one meal there. Would recommend

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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Shanghai, China
Top Contributor
228 reviews 228 reviews
86 hotel reviews
Reviews in 73 cities Reviews in 73 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed April 8, 2014

I stayed 1 night at this hotel. I did not take a flight, but had meetings in the area so as platinum SPG member, so i decided to go with my preferred hotel chain. I was not impressed. When I arrived with my car, there was no bell boy to tell me where I should park and take my luggage,... all other staff did not find it important enough and said all the time I should refer to the bell boy who was not there for almost 10 minutes.

Check-in was very impersonal, but not unfriendly. Check-out was friendly and VERY fast (which is good). The discount for the airport parking is good.

Good thing is that the rooms are equipped with normal blinds, but also silver colored blinds to make it very dark when you have to sleep during the day. That is good when you are in the room,.... but it looks extremely messy and cheap when you look at the hotel from outside or out of the window. If they would have gone for normal night blinds (not silver) that would have been a much better option.

The room that I received was a junior suite - well the room is big, but rather un charming. Due to a construction mistake you always have the complete bathroom wet when you shower.

The many TV channels from all over the world is good (world TV).

Breakfast is normally bad in Italy, but I expected it to be better in a hotel like Sheraton,... well think again!! It was very basic. There was even no fresh coffee from a proper machine,... you had to get is from a nescafe machine,... How can that be? When I am in Italy I want a fresh Latte Macchiato in the morning and not some instant crap.

The lounge is a joke. Access is with your room key and no staff to help you. Selection is little.

So all together not a bad hotel, but not worthy of the Sheraton brand,....

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, April 15, 2014
Gentile Dutchguy_in_China,

Thank you for sharing your comments with us and for your constructive feedback. We regret to learn that you have not been totally satisfied with your stay at Sheraton Malpensa.

Please accept our sincerest apologies for the lack of attention to your needs and for the perception of not being assisted from the beginning.
All our guests are important for us and as a Platinum Member we are sorry for not being able to meet your usual expectations while travelling.

We are an airport hotel and the building is a modern and designed construction; also built in lenght being internally the airport hub for safety reason as per airport policies. The mirror tents have been applied to secure, privacy first and blind to guarantee a good sleep for our guests.

Our Sheraton Club situated at the third floor is serviced by an associate from 6:00 am till 11:00pm and is only accessible to club room and VIP/Platinum guests, from where they can enjoy a particular elite
atmosphere with some services free of charge such as breakfast, tea time, etc. We regret that the attendant on duty in the particular situation you have reported, was not present probably due to some unexpected service reasons. Your comments will be discussed with the departments involved during our internal meetings for the appropiate actions to take.

We trust that your travel agenda will bring you back to Sheraton Malpensa and in such a case meet the type of service and a better breakfast experience you expect from us.
Thanking you again, please accept our warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
106 reviews 106 reviews
72 hotel reviews
Reviews in 57 cities Reviews in 57 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 6, 2014

Had an early flight out of Malpensa and booked two rooms at the Sheraton so we could sleep in a bit. The staff was very helpful before we arrived and emailed to see if we would prefer the rooms to be close to each other. We ended up having connecting rooms which was great. The rooms were very spacious and bathrooms were very nice. Our rooms were a far walk from the front desk, but for our one night stay it didn't bother us. Room service was quick and surprisingly plentiful and staff was very nice. If I have a flight to/from Malpensa in the future I would plan to stay here.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Airport - Terminal 1, Malpensa, 21010 Ferno, Italy
Location: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

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