We booked in for 1 nights stay at the end of our european holiday, this was one of the more expensive hotels and higher star rated but was the worst we have stayed at our whole trip. Our check in was easy, our room nice and big like you would expect from a Sheraton hotel, the television remote batteries were flat, we went down to reception and were told they will come up to fix it. A staff member promptly arrived but informed us they could not change the batteries as there techniction had gone home??? The WiFi which is stupidly expensive, 12 Euro for 24 hours does not even work, we signed on and it takes 20 minutes to download 1 email, this should be free if it's that poor. The hotel is loud, well at least where we were, our room was above a kitchen or staff working area, we were kept awake until 2am by staff being loud and banging things around. The rooms aren't double glazed so not sound proof, I understand we are in an airport so there would be noise but seems they have spent so much money on the hotel looking good architecturally and being so big but should have spent some money making it sound proof and comfortable for their guests, seeing that most people are here on stopovers and want sleep.
- Official Description (provided by the hotel):
- This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Milan Malpensa Airport Hotel And Conference Centre