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“Enormous, dark, soulless barn.” 3 of 5 stars
Review of Sheraton Milan Malpensa Airport Hotel & Conference Centre

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
4.0 of 5 Hotel   |   Malpensa Airport - Terminal 1, Malpensa, 21010 Ferno, Italy   |  
Hotel amenities
Ranked #1 of 1 Hotels in Ferno
Dubai, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Enormous, dark, soulless barn.”
3 of 5 stars Reviewed February 14, 2013

A typical airport hotel. Charmless but functional. It is vast, and the walk to some of the outermost rooms seems to go on forever. The rooms are modern and clean and have huge windows with a bizarre system of plastic reflective blinds under the curtains.

In keeping with most European hotels, they charge handsomely for in-room Internet, and there are few English speaking TV channels.

Breakfast is a dull affair and restaurant staff are rather rude. I asked twice for more coffee and was forgotten about both times.

It takes 30 minutes to get into Milan on the train and a return ticket for the day is €15.

Overall, OK, but only if you have to.

Room Tip: Ask for a room not too far from the elevator, otherwise it's a long walk!
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, March 7, 2013
Dear Brianofarabia ,

Thank you for your review on Trip Advisor !
The Sheraton Malpensa is a design construction, being the airport hub built in length for security purposes and very long.
Was designed to welcome a great number of people and great events.
We regret that you have not been satisfied with your experience while staying with us !
We have taken in great consideration your comments that will discussed with the department involved.
Kindly apologize for any inadequacies unintentionally caused.
With warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,313 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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Greenville, South Carolina
Top Contributor
107 reviews 107 reviews
42 hotel reviews
Reviews in 48 cities Reviews in 48 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 13, 2013

For anyone needing to stay close to Malpensa - given it is quite a ways from Milan - then the Sheraton is an excellent choice. It is connected to the main international terminal as well as an express train into Milan.

It is a beautiful, modern property with a friendly, helpful staff. The rooms are clean and comfortable and you have little to no airport noise.

Walks to and from the room can be quite a hike, but enjoyable with the nice views of the Alps on the one side.

Overall, I can highly recommend the hotel to business and vacation travelers alike who need to be close to Malpensa Airport.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
73 reviews 73 reviews
55 hotel reviews
Reviews in 47 cities Reviews in 47 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 12, 2013

As far as airport hotels go, this ranks among the most convenient. Just a walk from the lobby into the terminal. But, this is a really long hotel! My room was easily 300+ meters from the elevator. A nice feature is that it has really high floor to ceiling windows for a lot of light. The staff were a bit arrogant when checking in. But otherwise good value, and excellent sleep quality.

Room Tip: Try to ask for a room not facing another room. The "exterior" rooms have a nicer view.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland
Top Contributor
161 reviews 161 reviews
87 hotel reviews
Reviews in 77 cities Reviews in 77 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed February 9, 2013

This hotel is huge, but closest to the airport via underground walkway. The hotel is huge and it takes forever to walk to your room - the lifts take a long time and I got a lot of exercise just walking back and forth. Hotel is also connected directly to the train station, so its very easy to go to Milan itself. The room was nice, comfortable and modern although there was no aeroplane noise, there was noise from other rooms above and some banging outside. Long corridors were glazed and freezing cold in the winter. Charging for wifi in the rooms should be abolished.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 8, 2013

The Sheraton Milan Airport is the PERFECT location within the Milan Malpensa Airport complex. A lower corridor from the baggage hall directs you right into the hotel which is conveniently located near trains to the city. The hotel is literally located 100 meters from the terminal-no busses needed!
Hotel rooms here are very big, especially for European standards. Large ceilings and roomy bathrooms add to the overall comfort of the hotel. All rooms are modern with up to date furniture and flat screen TV's. Wifi, however, is 15 Euro a day (I think) but is fast and does work on ipads.
The restaurant is standard Italy and not bad, however a bit pricey. Overall, this is a GREAT airport hotel and I definitely will be returning.

Room Tip: This hotel is huge, maybe ask for a hotel that is not too far from the elevator...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guwahati
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 8, 2013

We had the opportunity to stay in this property for two nights during our short visit to Milan. We reached in the late afternoon from London and check in was smooth. We selected this hotel as just at a walking distance we get bus for visit to Milan as well as for Lugano. Rooms are very far from the elevator and if some one have difficulty in walking, provision of golf cart is seriously recommended.

Room Tip: While check in ask the front desk staff to give a room near to the elevator.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genève
Top Contributor
82 reviews 82 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 4, 2013

This hotel is located just next to terminal 1 of Malpensa airport, and is amazing, both in quality and in size. This place is huge! Mostly made for business, it offers great rooms, comfortable beds, quite environment. We booked this hotel having to take an early flight. As it turns out, the hotel is directly next to the check-in area and it took us just minutes between leaving the room and getting on the plane. Price wise a little steep, we payed € 150.-- for a regular room for one night, but the Sheraton side of this place makes it ok, staff is very professional, comfort is everywhere. A hotel to recommend.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMilan, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review, February 8, 2013
Dear Jedi27,
Thank you for staying with us and for your positive review ! We are more than happy you enjoyed your experience at Sheraton Malpensa.
Our customers are our best tellers sharing their experiences with others.
We look forward to welcome you back in a short future.
With our warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Airport - Terminal 1, Malpensa, 21010 Ferno, Italy
Location: Italy > Lombardy > Province of Varese > Ferno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ferno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Official Description (provided by the hotel):
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre

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