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“Good accommodation - average service” 3 of 5 stars
Review of Ibis Styles Canberra Eaglehawk

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Ibis Styles Canberra Eaglehawk
4.0 of 5 Hotel   |   Federal Highway, Sutton, New South Wales 2620, Australia (Formerly Rydges Eagle Hawk Resort)   |  
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Hotel amenities
Ranked #1 of 1 Hotels in Sutton
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209 reviews from our community

Traveler rating
    24
    68
    66
    25
    26
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Comfortable beds, excellent breakfasts, friendly helpful staff. Wildlife in abundance, rabbits Kangaroos. Only a short 10min drive into Canberra, nice pub for counter meals only 5 mins walk. Would recommend this hotel to anybody looking for a quiet stay

Room Tip: Ask for a room with adjustable A/C
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review, today
Thanks 46Hendo1972 for your review.
I am very happy you found our hotel ticked all your boxes.
Hope to have you back soon as we have many refurb plans for this year.
Kind Regards
Simon Wells
General Manager
Ibis Styles Eaglehawk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We overnighted at the Ibis Styles on our way home to give us a chance to take the kids to a couple of things in Canberra. We had a two room family suite which was clean and spacious enough, the beds were very comfortable, the rooms very quiet (even though the hotel appeared to be heavily booked) the a/c was quiet and efficient and there was no road noise. We enjoyed a couple of drinks at the bar while playing a game of giant chess before having dinner at the smorgasbord. The following morning we had a full breakfast as well. The food was nice, with sufficient options to cater for my gluten free needs and everything was extremely affordable (especially with the hotel members club discount).
The battery in the card reader on our door and all of our neighbors doors was really failing which caused some inconvenience however this was at least partially addressed but clearly this needs to be attended to more proactively. The pool was very cold and would probably benefit from some heating but there was still plenty of things to keep the kids entertained. We would certainly stay here again if we need accommodation in the Canberra region.

Stayed April 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review, today
Thanks Daneeli for your response posted on your stay.
I am happy you found the hotel suited the needs of your family. Whilst we have commenced upgrades to the hotel, we still have many plans throughout the year to improve the facilities and features and any feedback is most welcome.
Hope to see you return at some stage.
Kind Regards
Simon Wells
General Manager
Ibis Styles Eaglehawk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I found this to be a great place to stay just out of Canberra. It is just off the highway but you cannot hear a thing.

Kangaroos were so close. Which are an absolute delight for tourists as well as people who come from the city.

There is a pool and play equipment for the children as well as a room to play games like 'life sized chess' and a full buffet breakfast which was a treat! We found that the bacon, eggs and sausages were over cooked, but nonetheless still a huge selection to choose from! There is cereal, fruit, pastries and juice station provided.

The hotel was clean and accommodated for small families. Great value for money and doesn't charge extra for children which I think is just ridiculous if you are paying for a larger room.

Highly recommended! Will stay again if heading back to Canberra.

Room Tip: Quiet, children friendly and extremely affordable!
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review, 2 weeks ago
Thanks MaskedWright85 for your response.
I am delighted you found the hotel catered for your family needs.
I appreciate your feedback and will relay this to the kitchen team.
I hope you have the chance to visit again.
Kind Regards
Simon Wells
General Manager
Ibis Styles Eaglehawk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Once again my son and I have spent the Easter weekend in Canberra for the National Folk Festival and, once again, we have had the absolute pleasure of staying at this great motel. From the moment we arrived we were greeted with a smile, fast, efficient check-in and plenty of information. We were staying in a superior room with 2 double beds. The room was spotless, well stocked with tea bags, coffee and milk, a large TV, air-con, ample toiletries and very relaxing surroundings. All staff we came into contact with were friendly and the food in the restaurant both at breakfast and dinner was tasty and well presented.
There are some areas that need to be addressed though and these are:- the air con was so noisy we decided not to use it even though we got a bit cold sometimes.The ceiling over the shower recess was a bit mouldy and some kind of pink liquid was dripping down from it on our second morning.Also, it would be good if there was another powerpoint near the beds, especially these days when mobile phones need charging overnight.I believe, however, that work is due to be carried out to make some improvements this year.Also housekeeping staff should ensure that toiletries are replenished...I had to go and ask for shower gel after the room was done and I didn't realise until much later that they had not left any toilet paper in the bathroom even though there was only a very small amount left on the roll - a basic need that should be addressed. Tea bags and milk had not been replaced either. These are only minor issues and were easily sorted out.
Despite those few things we had a wonderful stay in this peaceful and friendly establishment. I would like to congratulate the staff on their customer service and in particular the young lady, Rebecca, on reception. This is one of the most courteous, friendly and efficient people I have ever had the pleasure of dealing with....well done you are a great first contact and a definite advantage for the motel.
I look forward to having the opportunity to stay here again next time I visit Canberra.

Room Tip: ask for block I...it is very convenient to the pool, restaurant, bar and reception yet is still very...
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review, 2 weeks ago
Thankyou ThereseCam for your response.
I have passed on your thoughts to Rebecca. It is always a pleasure to receive this feedback on the service our staff provide.
We have many works planned to further improve the quality and furnishings of the hotel and hope you get the chance to return again.
Kind Regards
Simon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Canberra Eaglehawk

Address: Federal Highway, Sutton, New South Wales 2620, Australia (Formerly Rydges Eagle Hawk Resort)
Phone Number:
Location: Australia > New South Wales > Sutton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sutton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ibis Styles Canberra Eaglehawk 4*
Number of rooms: 151
Official Description (provided by the hotel):
ibis Styles Canberra Eaglehawk is set amongst 30 acres of natural landscaped native gardens. This truly unique property offers an inviting alternative to the Canberra CBD hotels. ibis Styles Canberra Eaglehawk now offers visitors to the ACT the ideal accommodation solution. ... more   less 
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Also Known As:
Rydges Eagle Hawk Hotel Sutton
Rydges Eagle Hawk Canberra

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