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“Nice rooms” 4 of 5 stars
Review of Holiday Inn Express Pinetop

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Holiday Inn Express Pinetop
2.5 of 5 Motel   |   431 E White Mountain Boulevard, P.O. Box 1033, Pinetop-Lakeside, AZ 85935   |  
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Ranked #2 of 16 Hotels in Pinetop-Lakeside
Pittsburgh
Top Contributor
135 reviews 135 reviews
46 hotel reviews
Reviews in 67 cities Reviews in 67 cities
96 helpful votes 96 helpful votes
“Nice rooms”
4 of 5 stars Reviewed March 12, 2013

The hotel is in the middle of Pinetop, close to lots of shops and restaurants. Checkin was efficient and friendly, room was clean and comfortable. Only complaint is that there is the receptionist handles checkin, customer service and telephone which means she is often unable to deal with telephone calls - if you phone this hotel, you can expect to be put on hold.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie N, General Manager at Holiday Inn Express Pinetop, responded to this review, March 14, 2013
Dear Pittsburgh_cyclist,

Thank you for taking the time to write your review. We are pleased you enjoyed your room, and that the checkin was efficient and friendly. So sorry you experienced a time when there were a lot of phone calls, we do try our best to handle each call as it comes. Customer service is our primary objective.

Hope to see you again at the Holiday Inn Express Pinetop!
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91 reviews from our community

Traveler rating
    53
    26
    8
    3
    1
See reviews for
28
26
3
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Any
English first
Chula Vista
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 18, 2012

I just spent 1 night here ,I was giving a nonsmoking room only to find out that it was a smoking room .I asked to be moved to another room but the front desk told me they were full and they could not .Looked like only a hand of people were staying the night. NEVER AGAIN LOOK ELSE WHERE.........

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pinetop, responded to this review, January 7, 2013
Dear texmex5122,

Thank you for staying with us and leaving feedback of our property. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry that we were not able to deliver up to your expectations on this day, especially with the room accommodations that you received. Your comments will be reviewed by the hotel's management and appropriate action will be taken.

Once again many thanks for your feedback. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Sincerely,

Pam G.
Case Manager
IHGCare
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cottonwood az
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

Nice stay with fresh out of the oven chocolate chip cookies. Wheelchair accessible room was just right for our needs. staff very helpful with local info on eating places, fall colors and golf. Extra towels at your request. More available than we us

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie N, General Manager at Holiday Inn Express Pinetop, responded to this review, November 22, 2012
Thank you for your review of our hotel. We are pleased that you found the staff helpful - this is what we strive for! Hope you can visit another time.
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Scottsdale, Arizona
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 4, 2012

This hotel is relatively new and the rooms are beautiful. They have a nice indoor pool/spa and a free breakfast. The breakfast is what you would expect at an express hotel - sufficient but mainly packaged items. My only issue with this hotel is the noise between rooms is high - we could actually hear a person using the toilet and flushing it from our room. For the area, this hotel is one of the better choices.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acworth, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2012

We stayed one night. I thought the exterior looked old and was not sure about the place. Boy, was I wrong. Very nice, like brand new inside. Friendly staff, good b'fast. Good bed. I don't like trip advosor 200 word minimum for a review.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bisbee, Arizona
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 10, 2012

Getting buffeted by wind and traffic while on a motorcycle most of the day the Holiday Inn in Pinetop was a welcomed retreat. The best impression from any hotel property is the first face of the hotel and this instance was the friendly smile of the woman desk clerk. Her attitude matched the quality of the property. Everything was clean and in order. The indoor pool was a relaxing attribute. The room and beds were comfortable, well appointed and nicely lighted. My morning begun with a breakfast of many options. A good choice whether you are traveling through or staying awhile to enjoy the White Mountains.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 21, 2012

Recently had cancer surgery of the mouth & unable to eat much. The excellent selection of hot & cold breakfast helped me through the days I stayed there. The microwave & refrigerator were great amenities. Clean room, freshly made beds, helpful staff & great location made for great combination.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express Pinetop, responded to this review, June 23, 2012
Thank you for sharing your comments about our Pinetop hotel. Our team will be happy to hear you are recouping well and how comforting they made you felt during your stay. We wish you the best and hope you can visit us again soon!
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Additional Information about Holiday Inn Express Pinetop

Address: 431 E White Mountain Boulevard, P.O. Box 1033, Pinetop-Lakeside, AZ 85935
Phone Number:
Location: United States > Arizona > Pinetop-Lakeside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Pinetop-Lakeside
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pinetop 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Holiday Inn Express Pinetop hotel is located in the heart of the beautiful White Mountains of Arizona. It is surrounded by the Apache-Sitgreaves National Forest close to Fort Apache Indian Reservation and Sunrise Ski Park. The Pinetop hotel is located close to Hon-dah Casino, Summit Regional Medical Center and just minutes from Show Low Municipal Airport. We are the perfect place to center all your adventures. Hiking the Mogollon Rim, biking, fly fishing, and golf at the Pinetop-Lakeside Country Club can be enjoyed almost all year long. At an elevation of 7,200 feet Pinetop is a resort community that also maintains its rustic heritage and an abundance of wildlife and many outdoor recreational activities for all ages. Come celebrate the seasons here!The new Holiday Inn Express Pinetop hotel has beautiful comfortable rooms with all the modern conveniences. An indoor heated pool, meeting room facilities, complimentary hot breakfast bar, high-speed Internet access, microwave & mini refrigerator in all rooms are just a few of the amenities the hotel has to offer. In this quaint mountain town we are the right choice for those looking for comfort, quality and some need of a little 'R and R.' So come experience our outstanding hospitality. Our friendly & professional staff are eager to make sure your stay is an enjoyable one. Stay Smart at the Holiday Inn Express Pinetop! ... more   less 
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Also Known As:
Holiday Inn Express Pinetop Hotel Pinetop
Holiday Inn Pinetop

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