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“Great location” 4 of 5 stars
Review of Holiday Inn Express Pinetop

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Holiday Inn Express Pinetop
2.5 of 5 Motel   |   431 E White Mountain Boulevard, P.O. Box 1033, Pinetop-Lakeside, AZ 85935   |  
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Ranked #2 of 16 Hotels in Pinetop-Lakeside
Snowflake
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Great location”
4 of 5 stars Reviewed October 5, 2011

Very nice place to stay and close to many adventures. Staff was very friendly.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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92 reviews from our community

Traveler rating
    54
    26
    8
    3
    1
See reviews for
28
26
3
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2011

We spent two nights there in Aug. the motel was wonderful, good location, clean rooms, great breakfast fresh baked cookies in the evening. There were a lot of kids but it was very quite in the rooms. But what topped it off was AMI. She was working the desk on the evening shift both nights we were there. What a wonderful young lady to have representing your motel. She was so friendly, helpful and really showed a genuine interest in the people she was serving.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Top Contributor
81 reviews 81 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 27, 2011

We stayed overnight at the Holiday Inn Express in Pinetop and were pleasantly surprised. We stay at HI express's from time to time and they are usually fine, clean hotels, with a free basic breakfast, but the one in Pinetop was extra nice.

The front desk clerk, I think Amy, was super great. She even called our room after we checked in to make sure we were happy with it. The hotel is decorated very nice, and was very comfortable. They have an indoor pool and spa that were clean and were great to use at the end of the day. The breakfast was nicer than most HI express locations. Especially loved the pancake maker! The lady working the breakfast was very good at refilling the food and keeping the area clean.

The staff at this hotel were much more pleasant than many resorts where we have stayed. We would definintely stay here again.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2011

This hotel was very clean. Free from strange smells. Has an indoor pool and Jacuzzi. An excellent breakfast buffet. Although I’m not a AAA, AARP or a club member the personnel looked for a way to give me a discount on the full rate. Because of that I will be back.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shrewsbury
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 17, 2011

Set back from the higway with gardens and tress at the back. Better than most Hol Inn Expresses - most friendly & well-informed receptionists

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 10, 2011

Housekeeping was inadequate, to the point that it was bizarre. They left empty shampoo bottles behind the toilet. They failed to replace supplies or towels, didn't vacuum, and said they couldn't make beds because of "personal items" left on the bed - um, a pillow and a stuffed animal? Bathroom counters likewise were left uncleaned and wet towels left behind. When I requested that they return, they did so only begrudgingly. Another family member was told she had to plunge her own backed-up toilet because maintenance left at 3:00, and another family member came out of the shower to see that a previous guest had written "You are dead" with their finger on the mirror so it showed when the mirror fogged--which also showed that the mirror had not been cleaned between room guests.

Overall, the staff seemed harried and stressed. The room was dark with only one overhead light near the door.

On the pro side: The room size was a pleasant surprise, with a comfortable fold out couch in addition to the beds. The beds were very comfortable. The kids loved the pancake machine at breakfast. The water pressure in the shower was terrific. The pool was clean and the hours it was open were great.

Room Tip: End of hall room seems to be larger than others
See more room tips
  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bisbee, Arizona
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2011

Our room was right opposite the indoor pool, and yet still very quiet. Recently updated decor and fridge and microwave in room were very nice. Housekeeping not perfect: coffee spills on side of trash can and front of entertainment center were a shame, and coffee supplies and soap not refilled during stay (we stayed 3 nights). Towel supplies seem meagre at most hotels these days...only 3 towels in bathroom (2 adults + 1 child - not enought but typical). Hot breakfast was great on 2 mornings out of 3 as we were there early, but on 3rd day things were running out by 7:30am and no apology or attempt to rectify. The pool/sauna/spa were spotless and pleasant, but overpowering chrorine in the spa made it almost unbearable, a shame as a hot tub after skiing was one thing we were looking forward to. All in all grreat price and friendly service.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Pinetop

Address: 431 E White Mountain Boulevard, P.O. Box 1033, Pinetop-Lakeside, AZ 85935
Phone Number:
Location: United States > Arizona > Pinetop-Lakeside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Pinetop-Lakeside
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pinetop 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Holiday Inn Express Pinetop hotel is located in the heart of the beautiful White Mountains of Arizona. It is surrounded by the Apache-Sitgreaves National Forest close to Fort Apache Indian Reservation and Sunrise Ski Park. The Pinetop hotel is located close to Hon-dah Casino, Summit Regional Medical Center and just minutes from Show Low Municipal Airport. We are the perfect place to center all your adventures. Hiking the Mogollon Rim, biking, fly fishing, and golf at the Pinetop-Lakeside Country Club can be enjoyed almost all year long. At an elevation of 7,200 feet Pinetop is a resort community that also maintains its rustic heritage and an abundance of wildlife and many outdoor recreational activities for all ages. Come celebrate the seasons here!The new Holiday Inn Express Pinetop hotel has beautiful comfortable rooms with all the modern conveniences. An indoor heated pool, meeting room facilities, complimentary hot breakfast bar, high-speed Internet access, microwave & mini refrigerator in all rooms are just a few of the amenities the hotel has to offer. In this quaint mountain town we are the right choice for those looking for comfort, quality and some need of a little 'R and R.' So come experience our outstanding hospitality. Our friendly & professional staff are eager to make sure your stay is an enjoyable one. Stay Smart at the Holiday Inn Express Pinetop! ... more   less 
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Also Known As:
Holiday Inn Express Pinetop Hotel Pinetop
Holiday Inn Pinetop

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