We stayed at this hotel Tuesday July 29th for one night. I have worked in customer service for 27 years. I know that the tone for a service line is set by the first person who meets and greets you. Kimberly checked us in to this hotel and met and exceeded our expectations. She was efficient and welcoming. She provided us with appropriate suggestions tailored to our time in the area. Her suggestion of a walking path and a restaurant for our dinner were spot on. She was cordial and smiling each time we spoke to her even she clearly was busy. We enjoyed our time in Lakeside because of her consideration and suggestions. Our dinner at the SALT restaurant was excellent. She was also very accommodating to our corgi who was traveling with us. The hotel is clean, pleasant, quiet and has a very nice free breakfast, a table outside if you choose to dine out in the morning and is surrounded by beautiful trees. We will return. Thank you Kimberly for making our escape from the heat so enjoyable.