Chose this hotel for a recent visit to Mudgee. We looked online and were impressed by the pics. We booked a suite and thought what was advertised was what we would get. How wrong we were. The suite was spacious I give it that, but the furniture inside was dated and so were the bathroom facilities. It looked NOTHING like the pics. On the site. We decided not to let that cloud our judgement as we were made aware of the fact that it was under new management and that the rooms were being renovated. However, I would have appreciated if I had been told this when I booked. I certainly would not have paid what I did had I known and would have thanked them for their honesty and gone else where. Morning soon arrived and we all went to have showers etc. In one bathroom the shower head was broken and sprayed more water into your face,( as in directly into your eyes as it was shooting out sideways), than onto your body.
The second shower the shower head would not even stay in it's proper position and kept flopping back down so you had to end up holding it up while you washed yourself. Further more when it came time to brush our teeth we had the unfortunate instance of dealing with the basin tap from hell. You see it had a peculiar gift of dowsing you with water because there was no gentle stream. It was either off or a torrent of water came at you resulting in a drenching. The food we had for the breakfast was not the worst I've had but nothing to write home about.
The only thing that we really appreciated were the staff as we were very well received and they were always courteous and helpful.
Although we were far from impressed we later laughed about it and decided that it must have been a one off thing and that there must have been some sort of mix up for them to rent out a room in such a state for such a high rate and left it at that.
We found ourselves in Mudgee yet again over this long weekend and thought we'd give them the benefit of the doubt and booked a room. The room was clean and the fit out acceptable.
We slept very well until I woke up in the morning to strange sounds coming from the pipes. So I decided to get up and take a shower.
I walked into the bathroom bleary eyed and turned on the hot water tap and waited for the hot water. Unfortunately that's exactly what I kept doing for the almost 10 minutes until I came to sickening realization that there was not hot water and not likely to be any for quite some time as in not that all. At this point I woke up my partner to come check, just incase I had some how taken leave of my senses and had overlooked anything. He also tried first the cold water...fine. Then the hot water...hmmm...still ice cold, funny that. He let it run with this expectant look of hope on his face, which eventually turned into a look of disbelief when he realized that there was in fact no hot water.
When I rang reception, I let her know what room number we were in then she preceded to let us know that there would be someone there to fix it. What irked me is that she could have looked up on the pc and realize that we were going to be checking out that morning. So having someone come to correct the problem later that day was really of no help to us. To add insult to injury we were still charged the full rate.
In short I gave them two chances and they failed miserably both times. Great staff but they are undeserving of their 4 star accreditation in my opinion.
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