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“Don't go! Unfriendliest staff!Gives Paradores a bad name” 1 of 5 stars
Review of Parador de Cuenca

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Parador de Cuenca
4.0 of 5 Hotel   |   Convento De San Pablo Paseo Hoz Del Huecar | Subida a San Pablo s/n, 16001 Cuenca, Spain   |  
Hotel amenities
Ranked #2 of 11 Hotels in Cuenca
Cape Town Central, South Africa
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Don't go! Unfriendliest staff!Gives Paradores a bad name”
1 of 5 stars Reviewed September 18, 2013

The unfriendliest staff I have ever come across
Guests were a nuisance to them, especially at reception, with no exception
We waited one hour to get a drink and then another 45 minutes to get our bad dinner
Guests were walking around with empty tea pots at breakfast to try and get some tea
I thought we were on candid camera as a joke

Room Tip: Facing outwards towards the garden and not above the parking lot
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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468 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Northampton
Top Contributor
201 reviews 201 reviews
199 hotel reviews
Reviews in 142 cities Reviews in 142 cities
275 helpful votes 275 helpful votes
3 of 5 stars Reviewed September 16, 2013

Rooms just about cool enough

Dinner mixed on musical evening

Good sized room and bathroom

Peaceful spot

Lovely pool

Chaotic parking if not garaged

Staff mixed not even thanked for pointing out bill mistake benefiting them borderline rude on arrival.

Excellent breakfast

Helped with bags on way out

MOST OF ALL Dramatic location

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisboa, Portugal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 16, 2013

Historic facility with minimalist decorations and the traditional Parador good service and cuisine.
But if you need to check on email or the enterprise server be prepared to use your roaming data plan. And add an extra non-planned expense to the bill.
If you have requested something like double bed, be sure to call, after leaving you booking application, to confirm the request will be fulfilled.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tucson
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 12, 2013

Stayed two nights at the end of our two week road trip in northern Spain, primarily because it was reasonably close to the Madrid airport for an early afternoon flight out. I love every parador I have ever stayed in, and this one was exceptional. The only reason i didn't give it straight 5s was because the hair dryer was worthless, which seems like a petty complaint given the magnificent setting, but is a real pain when your husband is pacing the room, waiting for you to get ready.

We didn't eat in the restaurant, there were too many choices in town, but we did end our trip drinking a snifter of 43 on the front patio overlooking the iron bridge and town across the gorge on the evening before we left. The memory helps a lot on a stressful day.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weybridge, UK
Top Contributor
73 reviews 73 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 12, 2013

The Hotel itself is really nice and some rooms have excellent views of Cuenca. The rooms are are of a good size but not cheap, We could accept the room price if the evening food service was better but in fact it was a disaster. The food was dreadful, and the service even worse.
WE would certainly stay again at the Hotel but never eat and evening meal there.

Room Tip: Ask for a room overlooking the historic city.
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Alfreton, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 7, 2013

We stayed at this Parador in Aug 2013, Contrary to previous reviews we found the reception staff very jolly and helpful !

The room we had , enjoyed a view of the bridge and the hanging houses. The room was clean but a bit careworn, but nonetheless had a certain charm as did the whole Hotel.. which was very atmospheric at night with the ecclesiastical music playing in the background.

we used the pool facilities which seems fine to us, very pleasant in fact on the very very hot day we stayed..

At night we booked a table in the Hotel, we endured a ten minute wait to be seated at our allotted time ( I was ready to just cancel and walk into town for a meal, but my better half made me wait !! ) another interminable wait then for a menu and drinks.. The food we had was mediocre to downright bad.. the steak I was served was really tough and in fact should have gone back to the kitchens but hunger took over.. There was a live jazz band playing which was very good, this is the only thing I can be positive about concerning the dining at the Hotel

The setting in cloister was fantastic and it is a crying shame the dining experience is let down by the dismal service in the restaurant and the food..

The location of the Hotel is second to none, and the very short walk into the Historic centre nearly made up for the poor food we endured..

So to sum up Great location , Good parking (albeit at a price ), acceptable room...but eat out !!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

Stunning location. The historic building makes an ideal hotel. Our experience of the staff was that they were courteous and efficient. We chose to pay a premium to have our car reside in the secure garage. The central courtyard made an ideal location for a memorable meal.

The suite was very well appointed. Furnishings in keeping with the building itself will please all except those who need every design to be cutting edge.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parador de Cuenca

Address: Convento De San Pablo Paseo Hoz Del Huecar | Subida a San Pablo s/n, 16001 Cuenca, Spain
Location: Spain > Castile-La Mancha > Province of Cuenca > Cuenca
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 11 Hotels in Cuenca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Parador de Cuenca 4*
Number of rooms: 63
Official Description (provided by the hotel):
16th-century Convent in late Gothic style, lovingly restored & converted into fascinating Hotel. ... more   less 
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Also Known As:
Parador De Cuenca Hotel Cuenca
Parador De Hotel Cuenca
Cuenca Parador De Hotel

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