I use a rolling walker and often request a disabled access room. However, this hotel was full due to a wedding and we were offered a standard room, probably our fault as we failed to request the special room when booking. There is a lift from reception to the ground floor and of course elevators to upper levels of the hotel. The bar and restaurant were accessible and the ambience of the main level was grand and a lovely combination of the old and new as the walls were decorated with an exhibit of fabulous modern art. Sitting on one of the lovely sofas, sipping wine, enjoying the artwork and the architecture....not bad. It is easy here to have imaginings of life in the upper rooms and dark corridors. The standard room was on an inner courtyard and while it was dark, the room was spacious and comfortable. As other reviewers have noted, Cuenca offers views of hanging houses and the bridge across the gorge is fun and makes for a great photo.