The old lady couldn't even find our booking. Not a good first impression.Service at front desk was terrible. A smile goes a long way! If u dont speak spanish then it would be difficult to communicate with the old couple who run it as they dont speak english.luckily I knew some Spanish to get by! Our room was spacious but very dark, no air conditioning, no fan. Bathroom was run down and a bit dirty. Wifi worked only in common room. I would have preferred to stay in the old town of cuenca. New town where hostal is is quite boring. We stayed one night in cuenca but wished it was just a day trip as you can see the sights all in a day. Breakfast was served to us but was very basic and small. I wouldn't stay here again.
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