We went to the "Festa de Povo" in Campo Maior, 30 minutes over the border in Portugal, on an organised 2 day 1 night tour. The Hotel is in an urban situation, about a 20 minute walk from the main street. The facade looks modern, many steps up to Reception but there is a lift.
For our large group, check in was speedy. However, the Reception staff were less than friendly.I spoke both in Portuguese and in English and could not get a smile.We arrived around 20.00 Portuguese time - 21.00 local. , and were told that the Restaurant closed at midnight. In fact it was not open at all, she could have told us this at the outset, but did not. The room I was given was very nice, similar to most hotels these days. I had a balcony, being a smoker, (the entire hotel is non-smoking), TV but no tea making facilities. No room service either. I was very dissapointed with my balcony however, my outlook was to a brick wall, the balcony was just cement and not painted, covered in pidgeon poo, and the other windows I could see were in dire need of renewing or at least painting. However, other members of our party were put on the street facing side but without balcony and were happy. In desperate need of a cuppa, I went to reception to ask for a jug of hot water, only to be told it was not possible. Only at breakfast.
Main gripe - I saw there was a guest computer there and asked if I could use it. I was told it took coins, 20 minutes for 1 euro 20 cents. I went back to my room to get the coins. I sat at the computer, the male receptionist I had asked was watching me put my coins in. I could not get any joy from the PC and asked the receptionist how it should work ( sometimes you need a passcode). He told me the PC was out of order. So he had watched me put in my coins only afterwards telling me it was out of order. I asked for my coins back. Was told no. Only the manager could open the till, at 09.00 in the morning.I felt VERY aggrieved.
The breakfast the following morning was good, and the staff in the dining room friendly.Overall I would not go back there. Badajoz itself is a very nice city with good shops. Well worth a visit, but at a different hotel.
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