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“<3” 5 of 5 stars
Review of Napa Plaza Hotel

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Napa Plaza Hotel
4.0 of 5 Hotel   |   PO Box 30305, Ayia Napa 5343, Cyprus   |  
Hotel amenities
Ranked #7 of 103 Hotels in Ayia Napa
Ayr, United Kingdom
Top Contributor
76 reviews 76 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
111 helpful votes 111 helpful votes
“<3”
5 of 5 stars Reviewed August 14, 2014

We just love this hotel!! Spent 2 weeks here again and will be going next year for our 2 weeks. We booked a junior suite and WOW we fell in love with them. Big big bed and so comfy, we had a fridge, hair dryer , two plasma T.Vs sofa and 2 chairs, iron and ironing board. We went half board and you get the option to have lunch or dinner so you can eat when you like. Breakfast was really good varied choice to suit all nationalities and lunch can be taken at the pool bar, dinner is in the air conditioned restaurant and every night is a different theme. The pool area is kept very clean and there are loads of sunbeds for everyone. Infact the whole hotel was spotless and the maids do a very good job. I wont say any names as that would be unfair if I forgot to mention anybody but the staff are the best EVER!! Take a visit to a Cafe Cental for a lovely meal and the Pepper Bar for a great night out, Thank you everyone and we will see you next year keep up the good work as you are all the best xx

Room Tip: Junior suites are beautiful!
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this review, August 16, 2014
Dear Betty Frame Rollie,

Thank you for your review and for honouring us with your repeated visits. We couldn’t have asked for a better recommendation for our hotel, your comments are appreciated and we look forward to the opportunity to host you once again in the near future.

Regards
Vera Kosma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,051 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 10, 2014

Hotel is set in the town centre. Breakfast was great, staff were friendly. Our Wifi didn't work in the room although we paid for it so we requested a refund and staff were happy to oblige. Pool area is really nice and clean.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this review, August 16, 2014
Dear Emmaamelia1990,

Thank you for taking the time to write this review. We greatly appreciate your encouraging feedback and we are pleased to read that you enjoyed stay with us. On behalf of the whole team we would like to thank you very much for your kind comments and have also taken note about wifi. Be sure this will be part of our ongoing improvements

Regards
Vera Kosma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cramlington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014

We visited the Napa Plaza in July/August 2014. It is an extremely good and well run hotel. The rooms are kept very clean and the pool area and facilities are great. The staff on reception are very friendly and professional and the food is first rate.
The hotel is well positioned just down from the Old Monastery which makes it quite close (about 700 meters) but not in the really hectic part of Ayia Napa. It is located in the more moderate part of the resort opposite Pizza Hut and KFC.
The clientele when we were there were mainly the younger age profile with a lot of Russian and Swiss people. That said the hotel did not tolerate and rowdy behaviour and security on the night shift was tight. Overall excellent and would strongly recommend.

Room Tip: A pool view is probably a good thing.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this review, August 16, 2014
Dear David B,

First of all let us thank you for choosing Napa Plaza Hotel for your stay in Cyprus and for taking the time to express your thoughts and concerns..
We are pleased to hear that you enjoyed our hotel and the service and we look forward to welcoming you back in the near future.

Regards
Vera Kosma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 7, 2014

Staff are always there to make your stay as pleasant as required.

Andri & Mamia at front desk will never stop making you feel special!!!

Great hotel, I personally recommend to book anything but the standard room to have a great stay there!

All in All GREAT Experience!!!

Room Tip: Anything but the standard room!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this review, August 16, 2014
Dear Julio A,

Thank you for taking the time to write this encouraging feedback. Our staff tries their upmost to meet and exceed our guests expectations and we are glad that you have experienced this.
We look forward to sharing some more fun and memorable times again in the future

Regards
Vera Kosma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 5, 2014 via mobile

Hotel location is excellent
Best cafes are part of the hotel
Walking distance from all the bars
Breakfast has a very good variety
Dinner in only indoors so we skipped it.. Having it outside with a live singer would actually be a good idea to consider

Towels in rooms are old and must be changed

No towels at pool and no wifi

Highly recommended though

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this review, August 6, 2014
Dear Saba G,

First of all let us thank you for choosing Napa Plaza Hotel for your stay in Cyprus and for taking the time to express your thoughts and concerns..

We are pleased to hear that you enjoyed our hotel, the food and the service. We have noted your comments regarding room towels and we shall ensure this is not repeated in the future.

Please kindly have in mind that pool towels are provided to our guests. We have policy that our customers must collect them from the souvenir shop but first they need to contact with receptionists.

Regarding wi-fi, we do offer internet in pool area, we apologize if you had any connecting problems.

We look forward to welcoming you back in the near future.

Regards
Vera Kosma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2014 via mobile

Couldn't have picked a better hotel to stay at. Perfect location, just a 2 minute walk from the night life and just under 10 minute walk from the beach. Completely spoilt by choice with the wide variety of restaurants available just on your doorstop. My friend and I were all inclusive so stuck to the food on offer in the hotel which was absolutely delicious. The menu changed every night to a theme, e.g. Mexican, Greek, BBQ. All the food was fresh, different, traditional and catered for everyone. Breakfast and lunch were also a high standard and just as beautiful. Being all inclusive gave us 1 free meal at the hotels Greek restaurant. We had no idea what we were in for.. A 12 course meal. This beautiful fresh food just kept on being brought out for us. It was amazing food with amazing staff in and amazing location. You would never leave the table hungry at this hotel.
We arrived to be greeted by such lovely and pleasant staff/security who showed us to our room and gave us a quick tour of the hotel. Unfortunately our air conditioning wasn't working in our room, the staff were very approachable and were sympathetic to us and furthermore very reasonable. We luckily got an upgrade to a supreme room for the night untill our room was sorted. Just like any problem we may have encounted (which weren't many) all the staff were absolutely lovely and were always there to help us.
Being so close to the nightclubs you may think it would be a bit noisy, but I can assure you noise was not an issue when the balcony door was closed.
The pool was very clean and you were constantly being offered refreshments by the staff and checking everything was okay.
The bar staff throughout the day and night were constantly smiling and extremely friendly! They would always make conversation and would show a great interest in how our day is and our plans and wether we were enjoying our stay.

We were 2 girls at 18 and we can not recommend a better place to stay due to the above reasons. Even everyone else who were staying were just as lovely. There was always something happening at the hotel, for example every Thursday the pool turns into a party where a live dj and people from other hotels are invited to joinand Wednesday is live music night. There is no room for boredom here.

Thank you to everyone who made it our best holiday and one we certainly won't forget!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this review, August 6, 2014
Dear Bethanythomsonn,

First of all let us thank you for choosing Napa Plaza Hotel for your stay in Cyprus and for taking the time to express your thoughts and concerns..
We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future. See you again soon!

Regards
Vera Kosma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

Just returned from a 9 day vacation in this hotel. At my arrival I was very impressed with the friendly welcome of the front desk team. The next day I had a small problem with a group of noisy young people at 5am. But the very professional reception team immediately found me another room and even moved my suitcases to the new room while I was on the beach!
The hotel has an excellent location just in the heart of the town, close to many restaurants, shops and bus stops.
The hotel's restaurants are the best in the area. In the Italian restaurant, the quality of the food is very good, specially the fresh seafood dishes.
This is an excellent hotel which I recommend for the reasons mentioned but also for the helpful and always so friendly staff who makes your staying very pleasant.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaPlaza1, Guest Relations Manager at Napa Plaza Hotel, responded to this review, August 4, 2014
Dear Amy1911010,

Thank you for taking the time to write this wonderful review, we greatly appreciate your encouraging feedback - we hope to see you again soon!


Best Regards
Vera Kosma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Napa Plaza Hotel

Address: PO Box 30305, Ayia Napa 5343, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Ayia Napa
#5 Family Hotel in Ayia Napa
#6 Romantic Hotel in Ayia Napa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Napa Plaza Hotel 4*
Number of rooms: 221
Official Description (provided by the hotel):
The Napa Plaza is a trendsetting integrated lifestyle holiday center designed to provide sensational experiential holidays. What distinguish us is the central prominent location and the “adult appealed” concept, underlined by a stylish, chic and unique, communicative, relaxed and enjoyable environment. The Napa Plaza gives a positive Lifestyle feeling in a relaxing casual atmosphere full of harmony, life's joy (joie de vivre), tolerance, generosity, mutual compassion and individuality. This Lifestyle community helps everyone to find his/her individual way for a sensational experiential stay. In addition to the prominent location, Napa Plaza is distinguished through architecture, cutting edge design and a vast choice of places and services creating a chic and unique character for comfort, service, activities and experiences of the top class. ... more   less 
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Also Known As:
Napa Plaza Ayia
Hotel Napa Plaza
Napa Plaza Hotel Cyprus

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