My Fiancee and I have just come back from a little trip to Ayia Napa, Cyprus and decided to book a night in our travels at the Simos Magic Apartments 2. I had booked a Studio Apartment with balcony for 60 euros and on Booking.com and was sent close up images of the room before and after i booked.
When we rocked up to the hotel we were firstly asked for the money before we even had a chance to put our bags down!! something told me see the room first- Lucky I did because we were then taken outside the building and away from hotel and up to this small 'garden Shed' looking hut and was told this is our room. Inside it was this dirty, mould-smelling shed that was completely separate from the hotel, and very badly secured with just wooden shutters to protect you. I was so angry that they had attempted to give this room to us without any explanation.
I immediately went and explained to the lady at desk that this was not the studio apartment with baclony I had booked, which before I could finish was answered with- 'Sorry we all booked out', meaning that they had sold my room to somebody else.
I was then asked to speak with owner who blamed Booking.com for not showing new pics online of the 'shed'. which was completely irrelevant as at the Point Of sale had purchased the Studio balcony room.
We were offered a small discount only because I had made a complaint, otherwise Im sure they wouldve taken the full amount. as we had checked in late we had no choice but to stay in the shed in the dirty insect-ridden room. The manager showed very little care about the matter &
even if I was offered a free room in the hotel part again the level of deciept and bad service would probably guarantee a horrible stay... RIP-OFF MERCHANTS!!
Also- the room said it came with Air-conditioning; Dont be fooled! you will have to order and pay extra for it...
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