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“Fabulous Hotel” 5 of 5 stars
Review of Napa Mermaid Hotel and Suites

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Napa Mermaid Hotel and Suites
4.0 of 5 Hotel   |   45 Kryou Nerou, Ayia Napa 5344, Cyprus   |  
Hotel amenities
Ranked #5 of 102 Hotels in Ayia Napa
Broadstairs
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fabulous Hotel”
5 of 5 stars Reviewed March 27, 2013

We stayed 11th -18th March 2013. We had a really great break and the weather was kind to us. The hotel was not very full until the weekend when, as it was a Cypriot festival, became fully booked out. The service was the same at all times - great! The only minor problems we encountered were that the mattresses were very, very firm, but we liberated some mattress toppers from housekeeping and this helped, also, whilst watching an English film one evening, reception re-tuned into a football game! I complained and the retuned back until after the film. In general not many english channels but didn't really worry us.

All the staff very lovely and the whole hotel was super clean. We loved the vast bar food menu, great cocktail bar and the hotel is beautifully appointed with modern contemporary furniture everywhere.

Room Tip: We had a standard room, but with a sea view on the 4th floor, great view of the sea!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your review and kind comments. We are pleased to hear that you enjoyed your stay with us and especially the food, and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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852 reviews from our community

Traveler rating
    662
    149
    34
    4
    3
See reviews for
121
522
12
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nicosia, Cyprus
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 25, 2013

We stayed one night ... The room was perfect with the see view and decorated with candles ... we had also one bottle of champagne wait for us
The stuff was very kind and polite .
Thank you Napa Mermaid ...

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your wonderful review and comments following your stay with us. We are honoured to hear that our staff lived up to your expectations and we look forward to welcoming you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cyprus
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed there last weekend. We had a reservation for 2 nights at a sea view room, but due to a misunderstanding , the first night we stayed at a pool view room. The staff soon recognized the mistake and they gave us complimentary the suite . All staff was very kind and really tried to resolve the issue. We are very pleased from their reaction and definitely come back again!! Thank you xxx

Room Tip: Small bathrooms ... If you have the extra money go for the junior suite.Huge difference!!!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your very kind review and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Cyprus
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 15, 2013

We stayed at the hotel week 7, February 2013 for one night and had a room on a half board basis at a very good rate. Dinner was very good with a variety of food. Salads were only few, but main dishes were very good and sufficient. The breakfast buffet was also very good. We loved the coffee and the fact that you could get the coffee from the machine instead of waiting for waiters to serve the coffee for you. Breakfast could be rated as a 5 star-hotel breakfast buffet. Only "problem" we faced was that complementary bottle of water in the room was not sealed and mini bar was empty in the room. But when we requested from the staff to replace the bottle they brought us another bottle of water. Rooms were very nice and modern decorated. We enjoyed our stay and would definitely recommend this hotel. Believe hotel policy to offer low rates during winter period including half board, was a very good step and they should consider offering low rates also during the summer since it would keep the hotel full throughout the year.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your wonderful review and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Limassol, Cyprus
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 15, 2013

Was a very good short break. The hotel was excellent, the srvice in dining and breakfast time excellent, the staff especially in the restaurant was perfect. The nagative is the rooms wasnt well clean is just about to do the dute.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, April 30, 2013
Thank you for your review. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future. We have noted your comments regarding your room and we shall ensure this is not repeated in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sotira, Cyprus
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2013

We booked a night stay on a special offer, half board for 70 euro's. Was a bit skeptical, but on arrival was really surprised. Great service, food was good, room was nice. Odd glass window on the bathroom was a talking point, but all clean and no fuss. They also sent a cake and wine to the the room for my wife's birthday. Nice touch. Great bar downstairs, very relaxed atmosphere.
We will be back for a longer stay, thanks.
James & Anna.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, February 12, 2013
Dear James and Anna thank you for your review and very kind comments. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Famagusta, Cyprus
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2013

A weekend trip to this beautiful hotel and compared to others that i have visited in the area, this hotel outrates any of them. Our Junior room was beautifully decorated in a modern style, it felt so warm and welcoming and extremely clean with complimentary coffee/tea and fruit. The bed was as comfortable as my own, pillows of very good quality and the bedding made of egyptian cotton, so comfortable, i did not want to leave. The food was of a wide selection, so there was lots to choose from, breakfast and dinner was superb and the service in the restaurant excellent. I would highly recommend this hotel to anyone coming to Cyprus any time of the year.
I would like to mention a few names that gave us excellent service and always with a smile - Andria and Chara (reception) and George Nickolaou (restaurant)

Room Tip: Junior suite is an excellent choice for comfort, pool and sea views.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaMermaidAyiaNapa, Executive Secretary at Napa Mermaid Hotel and Suites, responded to this review, February 12, 2013
Thank you for your wonderful review. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Napa Mermaid Hotel and Suites

Address: 45 Kryou Nerou, Ayia Napa 5344, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Ayia Napa
#3 Luxury Hotel in Ayia Napa
#4 Spa Hotel in Ayia Napa
#4 Romantic Hotel in Ayia Napa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Napa Mermaid Hotel and Suites 4*
Number of rooms: 150
Official Description (provided by the hotel):
One of the most beautiful hotels in Ayia Napa, the multi awarded, freshly rebuilt Napa Mermaid Hotel & Suites in Ayia Napa - Cyprus, with deluxe services and facilities lies on the most privileged location of the cosmopolitan resort of Ayia Napa. Its superb location allows the holiday maker to be a few minutes away from the resort centre and yet right across the serene crystal waters and sandy beach of Grecian Bay and only a stone's throw away from the town center. The Napa Mermaid Hotel and Suites is ideal for Weddings, Holidays, Honeymoons or just a perfect rest in Ayia Napa, Cyprus. Local to all the facilities, Napa Mermaid Hotel and Suites is ideally located with breath taking views of the Mediterranean Sea. The Napa Mermaid Hotel & Suites is a stylish contemporary hotel entirely redesigned to create a fabulous holiday setting. This sanctuary of relaxation and comfort is accompanied by the unparalleled reputation for excellence and friendliness that the hotel is known for. Simple in its modern, innovative design and state of the art facilities the Napa Mermaid Hotel & Suites is a unique hotel that welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality of the highest order. ... more   less 
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Also Known As:
Napa Mermaid Hotel Ayia Napa
Hotel Napa Mermaid

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