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“Highly Recommended” 5 of 5 stars
Review of Atlantica Aeneas Hotel

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Atlantica Aeneas Hotel
5.0 of 5 Hotel   |   40 Nissi Ave, Ayia Napa 5344, Cyprus   |  
Hotel amenities
Ranked #10 of 103 Hotels in Ayia Napa
Chester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Highly Recommended”
5 of 5 stars Reviewed July 25, 2014

We stayed here about 3 weeks ago, lovely hotel with lovely staff.
Firstly I have to mention the food… AMAZING! I am always wary of all inclusive but I can honestly say the food was first class. So good in fact that we never ate out.
We did however have to get up early to put towels out on sun beds to get 4 together with 2 umbrellas. (I think when the hotel gets busier there may be a shortage of umbrellas) The pool was fab winding in and out of the bedrooms, the swim up rooms looked good. There was a covered splash pool for babies and a separate area with slides for smaller children. A few larger slides for teenagers would be good?? Beach towels are provided and can be changed for new.
The location of the Hotel was perfect for us and is right across the road from Nissi Beach which is just as gorgeous in real life as in the pictures. Ayia Napa is about a 2/3 mile walk away, we walked there and got a taxi back for about 7 Euros.
I won't comment too much on the entertainment team as i find it a tad "cheesy" especially when the WHOLE team come out to wave the coach goodbye! The Thompson rep i spoke to twice (I think she was called Sarah, blonde hair) was very lovely and helpful.
If i was traveling back to Cyprus I would have no hesitation in staying here again… Highly Recommended!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeneas-Team, General Manager at Atlantica Aeneas Hotel, responded to this review, July 30, 2014
Dear Valued Guest,

Thank you for your review, from your comments you seem to have had an enjoyable vacation, which is encouraging to know.

You have obviously been mesmerized by our buffet and meals, all inclusive for us does mean first class and we try to ensure that we offer the best quality cuisine; we hope you have also had the opportunity to have tried our a la carte restaurant and our oriental restaurant, if not put this on your to do list for your next visit.

We also thank you for your recommendation, see you next time.

Best Regards,

The Atlantica Aeneas Team
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957 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

5 * all the way, the Aeneas is an exceptional hotel laid out over a large area with a giant main swimming pool and 2 quieter pools. The staff were fantastic and the food was exceptional. Al la carte restaurant a "must visit" too. Nothing was too much trouble and we loved all the extras like chocolates and fruit. Brilliant air conditioned room (909) with jacuzzi and mini bar and a 7 ft wide bed! Nisi beach just across the road and bars and restaurants local too. Entertainment varied between excellent and embarrassing and Plori Bar very dark and uninviting, however small gripes in an otherwise fantastic holiday destination.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeneas-Team, General Manager at Atlantica Aeneas Hotel, responded to this review, July 31, 2014
Dear Valued Guest,

Thank you for such a wonderful review, our goal as a hotel is to create vacation memories, to last a lifetime.

We would be happy to welcome you back in the near future.

Best Regards,

The Atlantica Aeneas Team
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Berkshire, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 25, 2014 via mobile

We spent two weeks in the hotel in one of there pool rooms
The room was secluded which we preferred .There was the usual activities in the pool.
For a allinclusive the food was fantastic ,fresh and with lots of choice. The steak in the al a carte was the best I've ever had well worth the visit .
The staff were attentive and the room were very clean and well maintained.
All in all we would go return in the future .just to chill out.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeneas-Team, General Manager at Atlantica Aeneas Hotel, responded to this review, July 30, 2014
Dear Valued Guest,

Thank you for your feedback, it is great knowing that you had a relaxing 2 weeks in the sun.and that you found the services of the hotel to be of high standard.

Our Chef is flattered at your comment of the steak in the a la carte being the best you ever had.

We look forward to your future visits.

Best Regards,
The Atlantica Aeneas Team
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2014

first time we have been to this hotel and it was a great experience. Was greeted on arrival with refreshments and was made to feel at home right away. We were quickly checked in and cases arrived at our room very fast. Wonderful staff, great facilities, a wide choice of food for everyone. special mention to Jason on reception who could help us with anything and make sure we made the most out of our holiday, very professional and became good friends within our 2 week stay. Would stay here again for sure!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeneas-Team, General Manager at Atlantica Aeneas Hotel, responded to this review, July 30, 2014
Dear Valued Guest,

We appreciate the rave review you have given and are pleased that your first visit was such a great experience. This only means that we need to work harder so that on your next visit we will excel in creating an even greater experience, we look forward to it.

Best Regards,
The Atlantica Aeneas Team
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Wrexham
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed in room 638 ground floor along side pool , Dan I finally remembered the room !!
What can I say wonderful drinks, food, choice, staff - 6th visit and have tried mamy other hotels in the area and they just dont compare.
Chef will cook whatever you want - I had bread and butter pud - yum
Good all round entertainment, quizzes, something for everyone
I had a wonderful birthday cake and bubbly left in my room which whas alovely treat
Always approach the hotel direct for an upgrade on your room - they will usually accommodate and its far cheaper than through Thomsons.
We had afternoon tea, milkshakes, fruit and fruit smoothes delievred to us sitting around the pool
I cannot find fault here and I go to Cyprus twice per year and now only use the Atlantica group of hotels.

Highly recommend here.

Room Tip: Ask for a gound floor room with a pool view if thats what you like or there are also lovely rooms wi...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeneas-Team, General Manager at Atlantica Aeneas Hotel, responded to this review, July 23, 2014
Dear Valued Guest,

We thank you for your very encouraging review, it is pleasing to know that our services have not only created such a positive impression but have made you a loyal Atlantica guest.

Looking forward to every one of your next visits.

Best Regards,

The Atlantica Aeneas Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 18, 2014

Just returned from two weeks stay on our second visit to the hotel. Absolutely amazing time. Big thumbs up to the staff and the grounds keepers and the guys that clean the pools. If you have kids then this is the place to go. The Thompson team( Hannah, Karen, Jillian, Ciara, Nikita, and the handsome Stuart, or so he says! Lol! ) were excellent. They spent time chatting and being involved in the games. The food is wonderful, with plenty of choice. Sometimes, at lunch it would get busy, like people have never eaten before. Piling plates high with food, then leaving it, which bugs me, it's rude. The rooms are excellent. We had a problem with ants in our room, but the hotel were happy to move us after some discussion however. The beaches nearby are wonderful, with beach beds cheap to hire. Amazing places to eat on the strip, like Atlas (our favourite), Apple and Dionne. Napa with in walking distance is great. Buses are really cheap, and run regularly. We had a wonderful holiday, and meet some lovely people. The hotel, will make your holiday experience wonderful. Definitely going back next year.

Room Tip: All rooms are lovely to be honest
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeneas-Team, General Manager at Atlantica Aeneas Hotel, responded to this review, July 23, 2014
Dear Valued Guest,

Thank you for taking the time to write your review about the "absolutely amazing time" you had during your stay.

We are delighted to hear that our team was able to keep you entertained and that you found our meals to be wonderful with plenty of choice. We do understand your concern about guests over serving themselves as they may be overwhelmed by the variety on offer during our buffet meals and some may be eager to want to try a little of everything.

Concerning the ants, garden hotels with ground floor rooms opening on grass areas such as the Atlantica Aeneas can be subject to the odd ant, as Cyprus' climate may warrant ants, however this is something we are aware of and have a pest control system to deal with it as much as possible.

Thank you for your recommendation and we will most definitely look forward to your next visit.

Best Regards,

The Atlantica Aeneas Team
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London, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

Would recommend this hotel. Great for families with children of all ages, as well as couples. Swimming pool is well designed and the largest we've ever seen. Service was excellent throughout the hotel. Fantastic sports activities around the pool which was run by the brilliant Entertainment team (in particular Stuart, Jillian, Hannah, Nikita, Karen and Ciara). Great spa facilities. Very good location, being close to Ayia Napa with a beautiful beach across the road. Thanks to everyone at the hotel for a great time.

Only con I can think of: room Wi-Fi could have been better.

Room Tip: Family deluxe room is great.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aeneas-Team, General Manager at Atlantica Aeneas Hotel, responded to this review, July 17, 2014
Dear Valued Guest,

Thank you for your review, we are pleased that you have had an enjoyable time, as you have mentioned we are a family hotel and we do strive to have a variety to suit all ages for the best, most relaxing holiday experience ever.

The wi-fi connection is at the highest speed available from any provider in Cyprus as you can appreciate a hotel with so many users (up to 700 at a time) the connection can be slower. Our IT Manager is constantly monitoring the available bandwidth in order to secure equal access to all users.

Wishing you a lovely summer.

Best Regards,

The Atlantica Aeneas Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantica Aeneas Hotel

Address: 40 Nissi Ave, Ayia Napa 5344, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Ayia Napa
#5 Luxury Hotel in Ayia Napa
#11 Romantic Hotel in Ayia Napa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Atlantica Aeneas Hotel 5*
Number of rooms: 326
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Also Known As:
Hotel Atlantica Aeneas
Aeneas Hotel
Atlantica Aeneas Resort
Atlantica Aeneas Ayia Napa

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