Having had a 5 Star holiday at the Atlantica Imperial in Rhodes in July this year, we thought that the Atlantica Aeneas would be as good.
Unfortunately this was not the case, and we would rate Aeneas as only a 3 Star in comparison.
I will list the good and not so good aspects of the Aeneas as follows:-
Reception/Check In:- Efficient, but no cold towels or sparkling wine on arrival, and no personal escort to your room.
Room:- Ground floor with pool view (Room 635) was very good, a renovated room with very comfortable beds, ample wardrobe space and a clean and modern bathroom.
Meals:- Now this was the biggest gripe. The food itself was very good, but getting to it and back to your table was something else. If you can imagine yourself in Tescos on Xmas Eve you have the picture. Very disorganised here i'm afraid.
Pool Area:- Well laid out, but not the cleanest pool i have ever swam in, Broken tiles and dirty edges in all areas. Needs a major overhaul.
Entertainment:- Evening entertainment for children was fine, but the rest was abysmal. Very poor acts and some too embarrassing to watch.
Bars:- The Cocktail Bar was ok but very dimly lit, which gave the impression that it was old and wanted a complete revamp. The outside bars were ok apart from having to drink out of plastic glasses which is not 5 Star service. I can understand it to a certain extent with children running around and not wanting broken glass around.
Staff:- Staff in general were good, but I got the feeling that they had the end of season blues.
To sum up, we were very disappointed with the Hotel in general and would NOT return. We have have rebooked the Atlantica Imperial in Rhodes which is a real 5 Star experience.
This is a true and honest review from 2 down to earth people.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.