We travelled with a large party for a wedding to the Adams Beach Hotel, having read the widely varying reviews we went with an open mind, unfortunately we were disappointed.
Compared to other 5* & lower hotels we have stayed in, we can only imagine this has a higher rating because of the impressive reception area, room service & more luxurious suites & deluxe wing, which come at a price.
At check in we were told by a hatchet faced receptionist that we would have to leave a 100 Euro deposit 'in case we did not return the beach towels' - we have never experienced this before, also the costs for the use of the safe & mini bar were not explained. The reception surroundings however are very impressive.
The room was perfectly acceptable, though not like the ones shown in the hotel's publicity, it had a balcony with a part sea view, & efficient air conditioning (unlike some other members of our party). However we booked a double room & got 2 single beds pushed together with a gap down the middle, but the beds were really comfortable with memory foam mattress toppers, and the room was quiet. The bathroom was clean & spacious, but the toiletries provided were half used. There was a charge for the safe, so we didn't bother. The minibar fridge was spectacularly expensive, if you use it for your own items you will be 'fined' 10 Euros a day, so we put up with tepid bottled water at night. The TV has 2 British channels, Sky News keeps breaking up & BBC news has no sound. Tea & coffee facilities would be a great improvement to the rooms, if you fancy going to the breakfast area for an early morning cuppa be prepared to be told when you go back to eat that you have already had your breakfast.
The breakfast area was outdoors under canopies, yes, you do get birds & the odd cat but think that is par for the course. There was a large indoor restaurant but we never saw it open. We nicknamed breakfast the 'feeding frenzy'! There was a variety of food available but it was the same thing every day: a cooked breakfast that was not that great but accept you are not in the UK!, cereals, pastries, different breads, cold meats, salad (??). There was no pieces of fresh fruit which was a little odd, just a fresh fruit salad in juice & either tinned peaches or pineapple, the different breads & the yogurt were delicious though, but the food was not up to 5* standard. Every day there was something missing from the table we were shown to (cups, spoons, sugar), one day there was a dirty cup & we found butter with a hair in it. It put us off trying the (30 Euros) buffet dinners. Running the gauntlet to get your food was not the best way to start the day, go as early as you can, as it gets manic after 9am. Unfortunately the bulk of the guests are Russian & do not seem have heard of taking their turn & adopt a barge & push technique.
The pools & grounds of the hotel are lovely, & the area around the deluxe wing (which we went into & used one morning blissfully unaware we shouldn't be there) was superb. Some of the umbrellas on the pool 'patch' we used were broken, as was one of the sunbeds, we left the broken seat prop next to the sunbed but it was never fixed. There was a water flume but we never saw it open, and an indoor pool that again we never saw used. The Gym was excellent, a really good range of machines, the only drawback is the running machines overlook the unused indoor pool & the TV screens are behind you!
There was a little ginger kitten that would tentatively appear near our pool 'patch' from time to time, it provided great amusement for children & adults alike, it was very timid & certainly not a nuisance, half way through our holiday the kitten disappeared, when we asked a member of staff where it had gone we were told the management does not like cats & will throw them in the sea. How humanitarian.
Talking of staff, the only ones we would single out were the chambermaids, the pool towel lady & the bar staff in the grounds & Valentine's bar, they were always polite & friendly & the bar staff were very patient with our large orders.
Drinks & food were quite pricey, the food in the bars did vary in quality, the best lunch we had was in Valentine's bar the day we went home - they really took the trouble to make sure we were looked after.
Probably the biggest disappointment of the holiday was the food at the wedding reception. We had already been given a menu for the 'BBQ Buffet' & were really looking forward to it. The wedding itself was the highlight of the holiday (& the reason for going away) & was done really beautifully. We did not pay for the food ourselves but had we forked out the 49 Euros per head - & this was just for food - then we would have put in a complaint. The cold salad starters were fine, although the fried halloumi & prawns mentioned in the printed menu appeared to be missing. We were expecting an actual BBQ with the food cooked to order, but everything was already cooked, don't think it was even BBQ'd, just grilled, & kept in covered containers, it really did not look all that appetising. Luckily the desserts were delicious so we had something to fill up on, also the wedding cake was to die for - a sort of rocky road chocolate cake. The wine on offer was mediocre, the red came refrigerated which always sets off the alarm bells, the hotel wanted 24 Euros a bottle, we saw the same wine in a supermarket for 5.90 Euros.
On the subject of drinks, avoid the Pina Coladas, they are watery & just full of ice. Also ignore the Happy Hour advertised on the hotel channel on the TV as it has not been in existence for more than 2 years.
In summary we were disappointed that the hotel did not live up to the 5* tag it boasts, & we would not go back there. I have never felt prompted to write a report before. Adams Beach Hotel, improve your food, bring down your prices a little & pay attention to the small things & you may find you will get more positive reviews.
2 of 5 stars Value
Book into the deluxe wing if you can afford it!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.