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“Just awfullll” 3 of 5 stars
Review of Salmary Apartments

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Salmary Apartments
Gianni Ritsou 5, Ayia Napa 5330, Cyprus   |  
Hotel amenities
Ranked #97 of 106 Hotels in Ayia Napa
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Just awfullll”
3 of 5 stars Reviewed August 31, 2013 via mobile

The rooms where the worst I had ever stayed in. We weren't exspected much from the reviews but it was 10 times worse than we ever thought it could be. we were in a self catering apartment but the only cooking equipment we had was a kettle! So if u didn't like pot noodles you were Stuck. The rep Georgia was lovely and really helped us when we were checking out and mama and papa insisted we owed them over 200 euros for dirty beddings. She got them to accept just 10 euros each of us which was literally all we had left as this was the last day of our holiday! Or we would still be I'm Cyprus now as the refuse to give ur passports back unless you pay. Every single room that checked out that morning got charges over 100 euros each for dirty bedding. Mama makes it up as she goes along! If u asked her what is actually wrong with the rooms all
She says is I havnt got time to wash bedding before the next lot arrive well that's not really our fault u cant be bothered to wash the bedding in time! If u had a bottle of water around the pool mama would come round and take it off you and pour it away!!! At nights we were advised to leave our keys on the hooks so the first person back would be able to let themSelfs in! We were told it would be watched by the hotel security! Haaaa that was a joke there was one lad left to look after the place at night and he spent all his time passed out drunk in the bar! I asked him to let me into my room one night n he told me he couldn't be bothered to get up so he just gave me the entire hotels keys! I could have opened any door n gone in he wouldn't of known!! all in all the location is good! The pool is disgusting! The food from the hotel is vile! And mama and papa are evil! Would never return to this hotel!

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
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Families
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Greek first
  • Any
English first
Derby, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 28, 2013

My friends and I stayed here in early August. The rooms are terrible and the pool is cloudy and dirty. Yes, it is in a good location but you can get way better for your money.

The water runs brown for a few minutes when you turn it on. We had blood on the walls (seriously) and the bed sheets had never been washed. They changed the sheets half way through the week which they replaced with dirtier sheets, which "Mama" charged us for when we left! She wanted over 100 euro for dirty bedding that they had given us!

They held our passports and charged everyone leaving that day for dirty bedsheets, towels etc, which they had provided us with! They refused to give our passports back until we had paid. It is the biggest scam I've ever encountered.

The reps were not helpful at all; they were drunk in the clubs and bars most of the time, did not answer your phonecalls, were late (if they showed up at all) when they planned to meet with you, and even then, all they were interested in doing was attempting to sell you extortionately priced tickets to bars and parties.

When we asked one Rep to sort out the passport charge, she even admitted that it was a scam and refused to do anything to help us. We were nice and polite throughout the trip to "Mama" and "Papa", but they are evil.

They wait until you leave and then they hit you with the charges; 20 euro for dirty pillow case and 110 euro for dirty sheets that they provided us with! It is illegal for a hotel to hold your passport against your will, something we made clear to the rep who did not care.

We had read the reviews and thought it wouldn't be that bad to use as a base camp, but TRUST ME, IT IS WORSE. It's unhygenic; several of us used to hotel pool and came out in a rash afterwards, and we were very reluctant to use the brown water in the shower! When we arrived back in the UK, half of us had to visit the doctor for antibiotics due to bad throats and chest infections that we had contracted at this hotel.

We are going to send all of our evidence to Thomas Cook and get this place off the books. Don't buy the reps' tickets for 250 euro because you can get all the tickets on the strip for 10 euro. Never had to pay to get in anywhere; just another scam they run.

I've been away and stopped in rough places, well aware of the quality I've paid for, but what they do here is wrong. It's disgusting, unclean and unhygenic, and it's not fair to get ripped off on your holiday. We never expected this hotel to be beautiful and luxurious; we were well aware of the kind of quality we had paid for, but this was something entirely worse. It will be a holiday from hell if you have booked here. Get it changed ASAP, because all that awaits is cockroaches, ants and filth.

Room Tip: Just don't stay here.
See more room tips
  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 13, 2013

Me and my friends arrived to a below basic, ant infested room. We tried to stay away from the hotel as much as possible, we used the pool once. It was cloudy and dirty looking, it's so small and there are little sun loungers. Big mumma takes one passport as a deposit incase anything is broken/ dirty at the end of your stay. She charged us 10 euros for lipstick on one pillow and tried to claim that water was sick. We got off lightly with 10 euros as most of the people at the hotel had to pay more. She is evil. The fridge smelt, the stove didn't work, one of the doors didn't open to let us outside onto the patio area. The shower kept falling off the wall and we were giving no towels. This is the worst place I have stayed, I recommend paying more money just to stay in somewhere other than at the Salmary.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 12, 2013

Me and 6 friends stayed here and we had an absolute ball anything mama or her sons could do for you they would also raj the bar man was fantastic he basically looked after the pool bar during the day but when he went out or was busy would leave the bar open so you could get drinks FANTASTIC for a group of lads. If anything if you stay here ask for a second floor room or one of the larger poolside rooms.as always in club 18-30 I would recommend getting a safe which are located at the front reception also get air con as the rooms can get like sweat factories during he day. If you are wanting a brilliant trip to go on get booked for the Thomas cook fantasy boat party basically a drink all day party on a boat guaranteed to get you in the mood for a wild night on the strip.

Room Tip: Ask for second floor room
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 17, 2013

I stayed here back in 2010 with 4 girls! We had an absolute ball and as reflected you get what you pay for. Mama and Papa could not have been nicer. Group of guys we met there got charged for the mess in their room but fair play it was pretty minging state they left it in.

The next year on our visit to Ayia Napa we decided to drag another 4 girls along with us. Again Mama and Papa were lovely, when we were buying stuff from their bar etc....until day 2. I went for a shower to come out and find that all our towels had been taken out of our bedrooms. Upon asking Mama why she shrugged me off giving me no answers. I then went to see my Thomas Cook rep who said she had taken them out because we had gotten them dirty....erm towels? Really? I was not impressed at all. However the girls and myself went and bought our own and didn't let it ruin our holiday. We had a ball. Until the last day upon check out when Mama refused to give us our passports back because we had dirty bedsheets!!!! They had not been washed the entire time we had been there! And also, we hardly even slept in the beds because we were out all night and sleeping by the pool all day!!

Shout out for Raj the barman but what a legend.

All in all a hotel which is really somewhere to lay your head....just be prepared for charges upon departure....

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmilns, null, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 12, 2013

mama n papa were lovely but the rooms told a different story! no hot water for a shower there was no plug in either the sink or the bath so couldnt get a bath the shower had no holder for the shower head so you had to hold the shower head all the time. self catering in my room there was no cooker or anything just a fridge and a kettle so had to eat out all the time which is extremly expensive. there was a few cockroaches in our room when we arrived so had to shout staff to remove them. if you are wanting anything for breakfast it is ok if you like a lie in as they dont really serve food before 9am and also there is a large selection on the menu but not actually avaiable to eat. if you are scared of strangers walking in the complex and tryng to break into your room papa n mama knows everyone that stays within the complex so they get rid of any unwelcome visitors.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanley, England, United Kingdom
1 review
5 of 5 stars Reviewed July 8, 2013

People need to lighting up mamma and pappa are sweet if your sweet with them the bar workers are class especially harvey fill the glass to the top with vodka fair enough we did have to pay 30 euro for 2 bed sheets but who wants to wash a bed sheet with sick all over overall a class holiday would recommend going to luke kellys irish bar top class guys in there also dont piss pappa off his hands are massive as he likes to squeeze your sides haha

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Salmary Apartments

Address: Gianni Ritsou 5, Ayia Napa 5330, Cyprus
Location: Cyprus > Famagusta District > Ayia Napa
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#21 On the Beach Hotel in Ayia Napa
Price Range (Based on Average Rates): $
Number of rooms: 187
Reservation Options:
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Also Known As:
Salmary Apartments Hotel Ayia Napa

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