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“Initially disappointed , won over by charm offensive” 4 of 5 stars
Review of Dona Filipa Hotel

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Dona Filipa Hotel
5.0 of 5 Resort   |   Vale do Lobo, Almancil 8135-034, Portugal   |  
Hotel amenities
Ranked #7 of 16 Hotels in Almancil
Diss, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
“Initially disappointed , won over by charm offensive”
4 of 5 stars Reviewed 1 week ago

Prior to our visit -for a family holiday-we had booked an upgraded room. We were somewhat surprised to be told a few days before we went that we would be DOWNGRADED as building work was not completed, After remonstrating with the management we were then upgraded to a junior suite which was --although old fashioned-scrupulously clean and cleaned each day to a high standard.
We and our friends [a party of six-plus sons and daughters sharing a villa with the Grandchildren] absolutely were bowled over by the old world charm of everything Portuguese.
A family run hotel , lots of contact with the family who went out of their way to help us and our extended family.
We stopped on for several more days before trekking off to see friends in Sintra
Breakfast--simple divine and whilst we only had 3 evening meals in the week or so they were of high order
Go to the owner's reception--lovely touch and worthwhile contacts made

We'll go again and we are not golfers!

Room Tip: No sea facing rooms but get a view of the golf course, not of the car park/Road
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    18
    32
    7
    4
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
uk
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Returned after a good stay last year and were thoroughly disappointed. Breakfast still ok - rooms not clean - bathrooms filthy and staff disengaged including the management. The new rooms are soulless and have lost the Portuguese touch - not enough storage space - golf course at San Lorenzo has also deteriorated and whilst management asks for feedback - don't expect anything to be done. They are scrimping cutting corners and despite the investment the company appears to be in financial difficulty - plenty more great places to go - will not go back nor recommend.

Room Tip: Choose a room in a different hotel where they really care!
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  • Stayed November 2014, traveled with friends
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed in the Doña Filipa a few times and am excited to be heading there again. Was there last a year ago, what sticks out is how friendly the staff were. Definitely the friendliest I have met out of all the hotels in Europe and USA.
Hotel is nice - i generally think if you appreciate really friendly service, this is the one for you.
The native lager, Superbock, is magnificent...eating a few nibbles over some pints at the bar, chatting with the friendly staff...after a great day's golf..super.
Played golf four days at San Lorenzo, beautiful course, get your quality rental clubs cheap from the Paul McGinley-owned place at Faro Airport, great value rental car too...a winning formula. Breakfasts here at Dona Filipa are great, I always go out for lunch/dinner. The seafood is great in these parts. As I remember it, sea is quite wild here, hotel yards from huge beach. I swam in the (outdoor) pool in November/December.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Durham, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have recently returned from a 3 day golf break to the Hotel. This is the 4th Time I have stayed at the hotel. The only reason we stay at the hotel is to play San Lorenzo Golf course. The hotel staff are abrasive, rude and lack any customer skills. If it was not for the golf at San Lorenzo I would stay clear of the venue.

However the course and they way you are treat there far outways the poor service, poor rooms, poor bar service and overpricing. Going to play golf at San Lorenzo by all means put up with surley staff - not playing golf, stay well clear.

Room Tip: Higher Rooms have sea view
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  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartford, United Kingdom
Top Contributor
66 reviews 66 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has been going through some refurbishment and it certainly is worth it. We were treated to the new rooms which were extremely well furnished. The reception staff were excellent and the breakfast perfect. The only downside is the bar, the staff were not attentive, in fact we felt ignored to begin with and the drinks are average and fairly expensive. - but you are so near to other better bars this hardly matters.

The golf in the area is amongst the best I've played. San Lorenzo is a challenging and beautiful course. I look forward to it everytime and will never tire of playing it - paying for it, yes, but playing it, no.

We had a winter deal and it was incredible value for money. Eat at the local restaurants and this can be a relatively cheap holiday, especially for a 5 star break.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 5, 2014

As a group of golfers (16) this is the second time we have stayed here at the Dona Filipa Hotel.

The breakfast, great no complaints.

Room cleanliness, great no complaints.

Bar staff, ignorant, rude and very un-welcoming in their attitude. Shorts not allowed after 7pm we were lectured, OK no problem. Came down at 8pm and people outside of our group are wearing shorts???

Couples drinking offered nuts/crisps as nibbles. 16 people paying far more offered nothing??

The beds are very hard, the TV remote did not work in the room and no coffee/tea facilties in the room...

Ver disappointed and we will not be back for a third time.

Room Tip: Be careful if in a group. Drinks ordered dont arrive and you may pay twice.
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  • Stayed October 2014, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJW_Hotels_Portugal, General Manager at Dona Filipa Hotel, responded to this review, November 14, 2014
Dear Mr./Ms. Elevation1104,

We thank you for the time you have taken to review your last stay at Dona Filipa Hotel. It seems that your experience – with some excellent factors named by you – was tarnished by an unfortunate situation with our Duques Lounge Bar staff. The review did come to a surprise as guests frequently consider our staff and their service as our most precious asset, and as General Manager, I thoroughly and personally look into guests complaints related to service. After assembling the staff body and reporting the event, it seems that the daily report did mention an isolated case of a group that had left the swimming pool area and moved into our hotel bar had been informed on the Hotels dress code and requested that as of 7pm they change into casual wear; as this is the time that our hotel guests have their pre-dinner drinks. The mention of a guest wearing shorts in the hotel bar after 8pm, we assure you would have also been approached by our hotel staff and informed of the dress code.

The comments made concerning the aperitifs served with beverages is a standard applied to individual or guests travelling in groups, and the containers used are even larger in size for groups.

The observations made on the room you stayed in is a room that has not undergone the refurbishment (planned during December and January 2015), and therefore the facilities in these rooms, namely tea-coffee facility is on request (yet already a standard applied in our new refurbished rooms to better serve our guests).

We sincerely hope that you consider the above situation as an isolated one, especially given the fact that this was not your first stay at Dona Filipa Hotel; surely our service was a main aspect that made you return. We can only hope that you will return again, in the near future, and experience a new room and experience our true exceptional service.

With kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Top Contributor
121 reviews 121 reviews
12 hotel reviews
Reviews in 40 cities Reviews in 40 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 23, 2014

I visited the Dona Filipa last year on a golfing trip and noted the tired state of the bedrooms which, in fairness, were about to be refurbished. This year I stayed in one of the new rooms and the level of comfort was significantly better. For golfers the deals available are splendid value. We stayed for 3 nights and 2 round of golf at San Lorenzo were included.
The weather from 18th October onwards was simply fantastic with temperatures in the mid 30s so sunbathing by the pool and indeed swimming too were an added extra for the time of year.
Staff were mainly, but not exclusively, excellent and I can highly recommend the hotel for anyone who wants an up-market golf break in the sun

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dona Filipa Hotel

Address: Vale do Lobo, Almancil 8135-034, Portugal
Location: Portugal > Algarve > Faro District > Almancil
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Almancil
#4 On the Beach Hotel in Almancil
#5 Luxury Hotel in Almancil
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Dona Filipa Hotel 5*
Number of rooms: 154
Official Description (provided by the hotel):
Overlooking the Atlantic, located a mere 100 metres from the beach, and the proud owner of the renown San Lorenzo Golf Course, Dona Filipa Hotel welcomes all, with a touch of glamour and the essence of true quality and personalized service. ... more   less 
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Also Known As:
Dona Filipa And San Lorenzo Golf Resort
Dona Filipa & San Lorenzo Golf Hotel Almancil
Meridien Almancil
Le Meridien Almancil
Almancil Le Meridien
Dona Filipa Hotel Portugal/Algarve - Almancil

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