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“no curtains in the room” 2 of 5 stars
Review of Hotel Refrather Hof

Hotel Refrather Hof
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Hotel Refrather Hof
2.0 of 5 Hotel   |   Dolmanstrasse 25, 51427 Bergisch Gladbach, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #7 of 14 Hotels in Bergisch Gladbach
rotterdam
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“no curtains in the room”
2 of 5 stars Reviewed April 24, 2012

We usually book the Novotel Cologne, but this time - to be nearer our aunt - we tried the Refrather Hof. What a disaster. Located on a busy road (no problem, the room was soundproof) with lots of lights, our room (high floor, under the roof) did not have curtains, so we had to tape newspapers at the windows to make the room a little darker. The tv did not work, no working bedlights, one of the ceiling lights dit not work, and a dirty carpet on the floor. The night receptionist gave us some tape but for the rest she was not able to solve this. Of course we complained next morning, but the manager/owner had a total lack of selfreflection: "we were the first guests who ever complained about this". May be he can learn something from his wife, she apologized when we left. When we see the ranking of this hotel, other people seem to have a better experience, but for us: never again!

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank friton237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Refrather Hof

Address: Dolmanstrasse 25, 51427 Bergisch Gladbach, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Bergisch Gladbach
Amenities:
Airport Transportation
Hotel Style:
Ranked #7 of 14 Hotels in Bergisch Gladbach
Price Range (Based on Average Rates):
Hotel Class:2 star — Hotel Refrather Hof 2*
Number of rooms: 19
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