We usually book the Novotel Cologne, but this time - to be nearer our aunt - we tried the Refrather Hof. What a disaster. Located on a busy road (no problem, the room was soundproof) with lots of lights, our room (high floor, under the roof) did not have curtains, so we had to tape newspapers at the windows to make the room a little darker. The tv did not work, no working bedlights, one of the ceiling lights dit not work, and a dirty carpet on the floor. The night receptionist gave us some tape but for the rest she was not able to solve this. Of course we complained next morning, but the manager/owner had a total lack of selfreflection: "we were the first guests who ever complained about this". May be he can learn something from his wife, she apologized when we left. When we see the ranking of this hotel, other people seem to have a better experience, but for us: never again!
Region: Germany > North Rhine-Westphalia > Bergisch Gladbach
Ranked #4 of 17 hotels in Bergisch Gladbach
Price Range: $
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