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“no curtains in the room” 2 of 5 stars
Review of Hotel Refrather Hof

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Hotel Refrather Hof
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Hotel Refrather Hof
Dolmanstrasse 25, 51427 Bergisch Gladbach, North Rhine-Westphalia, Germany   |  
Hotel amenities
Ranked #4 of 16 Hotels in Bergisch Gladbach
rotterdam
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“no curtains in the room”
2 of 5 stars Reviewed April 24, 2012

We usually book the Novotel Cologne, but this time - to be nearer our aunt - we tried the Refrather Hof. What a disaster. Located on a busy road (no problem, the room was soundproof) with lots of lights, our room (high floor, under the roof) did not have curtains, so we had to tape newspapers at the windows to make the room a little darker. The tv did not work, no working bedlights, one of the ceiling lights dit not work, and a dirty carpet on the floor. The night receptionist gave us some tape but for the rest she was not able to solve this. Of course we complained next morning, but the manager/owner had a total lack of selfreflection: "we were the first guests who ever complained about this". May be he can learn something from his wife, she apologized when we left. When we see the ranking of this hotel, other people seem to have a better experience, but for us: never again!

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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26 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Hotel Refrather Hof

Address: Dolmanstrasse 25, 51427 Bergisch Gladbach, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Bergisch Gladbach
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Airport Transportation
Hotel Style:
Ranked #4 of 16 Hotels in Bergisch Gladbach
Price Range (Based on Average Rates): $$
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