I stayed for 4 nights on a business trip. I had asked for a non smoking room and I got one on the 2nd floor. This is supposedly a 4 star hotel - no fridge in the room, theroom was minimalist bordering on spartan. Breakfast at 17 Euro struck me as prohibitive for the food on offer.
On the last day I was overwhelmed by the smell of cigarette smoke while walking to my room - I was told that part of the floor was for smokers and if they walked around with their cigarettes (or if they left their doors open - which a group of them did), smoke would be noticeable. I spent a cold night sleeping with an opened window to get rid off the smell in the room). I couldn't go and ask a group to keep their doors closed - but it would have been nice if reception had done so. No help was offered.
The food in the restaurant was good and so was the service. I would go back for dinner but I would not return to a hotel that cannot offer a smokefree environment.
- Official Description (provided by the hotel):
- The Mercure Frankfurt Eschborn Helfmann Park is a 3 star superior hotel with 179 airconditioned rooms. Ideal location between Frankfurt (8 km) and the Taunus region, in the centre of the Business Park with good connections to the A5, A3 and A66 motorways. The hotel offers a restaurant with courtyard, a bar, meeting rooms on the 5th floor with a rooftop terrace and views of the skyline, and a parking garage. Please enquire about our shuttle bus connection to public transport. ... more less
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