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“the rooms were very nice, clean and staff very helpful” 4 of 5 stars
Review of Novotel Cergy Pontoise

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Novotel Cergy Pontoise
4.0 of 5 Hotel   |   3, Avenue du Parc, 95011 Cergy, France   |  
Hotel amenities
Ranked #1 of 16 Hotels in Cergy
Forster, Australia
1 review
1 helpful vote 1 helpful vote
“the rooms were very nice, clean and staff very helpful”
4 of 5 stars Reviewed June 25, 2014

The food was terrible for being in Paris you would expect good food the meals were disgusting you could even eat the scramble eggs for breakfast just like glue.
the meals at night were just the same. For a Novotel it is not acceptable the need a new chef or at least one that can cook

Room Tip: the rooms were good
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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203 reviews from our community

Traveler rating
    36
    86
    65
    12
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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England
Top Contributor
198 reviews 198 reviews
77 hotel reviews
Reviews in 94 cities Reviews in 94 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed May 20, 2014 via mobile

Best hotel in Cergy without doubt, clean comfortable and friendly staff. Restaurant perfectly ok and efficient though choices a little limited,good breakfast buffet. Swimming pool a bonus but only when warm enough !

Stayed May 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 22, 2014 via mobile

Stayed as part of a coach party for 4 nights. The hotel is clean, comfortable and very welcoming. The staff were extremely helpful as the safe in our room was broken and could not be repaired they moved us to another room quickly and efficiently.
Breakfast is excellent, yes the 'hot plate' scrambled eggs are not good but no worse than any other hotel but there is so much other choice it is so very easy to find a delicious and varied breakfast. Our package included evening meals and were of good quality.
Highly recommended would stay again without hesitation.
Thanks again to the staff, you were great and a credit to the hotel!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wokingham
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 11, 2014

Stayed for one night. Staff were very friendly and efficient, rooms clean enough and facilities okay - WiFi, TV, shower, drinks.

Bed wasn't the most comfy and the decor could do with a refresh but nothing to worry about when only staying one night.

Breakfast was okay, decent selection of pastries, cereals and fruit. Didn't try any hot stuff but looked okay.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lionel V, Directeur général at Novotel Cergy Pontoise, responded to this review, February 13, 2014
Google Translation
Madame, Monsieur,
Un grand merci d'avoir partagé vos impressions de séjour au Novotel de Cergy Pontoise sur Tripadvisor.
Votre passage était organisé en groupe et j'espère avoir le plaisir de pouvoir vous recevoir à nouveau en famille afin de vous montrer notre savoir faire.
Au plaisir de vous revoir
Lionel Vanderlooven
Directeur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnstaple, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 2, 2014

Nice hotel in a quiet area, clean rooms and spacious, bathroom was clean and had a walk in shower, separate toilet. All corridors were clean and well maintained. The lift were small, reception area was well designed and open with plenty of seats to sit down and relax. Limited amount of food for breakfast and the scrambled eggs were cold. Although plenty of cereals and toast with baguettes and croissants for an alternative. The hotel is an hours drive from Disneyland Paris. With five coaches in the car park the hotel was still quiet.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 24, 2013

Stayed here for 1 night on business and found the staff to be very helpful and friendly with generous sized rooms. It was too cold to use the pool, but the choice of food in the restaurant was very good and the staff were very friendly. Breakfast buffet had plenty of choice and the rooms were spacious.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cergy Pontoise

Address: 3, Avenue du Parc, 95011 Cergy, France
Location: France > Ile-de-France > Val-d'Oise > Cergy
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Cergy
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cergy Pontoise 4*
Number of rooms: 191
Official Description (provided by the hotel):
The Novotel Cergy Pontoise is a 3 star hotel close to the Cergy business district and 500 m from the RER train line to Paris. The location and hotel facilities are ideal for a business trip or a holiday following the footsteps of the Impressionists. Thehotel offers 191 rooms, 13 meeting rooms for your seminars and meetings, a restaurant, bar, private car park and a swimming pool. ... more   less 
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Also Known As:
Novotel Cergy Pontoise Hotel Cergy
Cergy Novotel

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