On arriving at our cottage we were very disappointed as for $590 for two nights it really was substandard. So we went back up to office to let them know we were very disappointed in the accommodation. Jan (very nice lady) offered us a discounted price for the luxury pavillion house which we went and looked at and were very happy had AC but lovely spa overlooking the water.
Place was devine! But.. at 7.30 4 hours into our stay, when I went to run the spa the water was brown and spurting , television also would not give good reception but thats not a biggy. So we rung the owner Christine who proceeded to tell me she was in Noosa having dinner but would be back in one hour. We waited for three hours and then went to bed in the morning still no water and owner would not answer her phone. We left messages over and over again. So having paid extra for a spa we could not use and could not shower or drink the water.. Anyway she finally rang and said the tank had run out of water and we could leave if we desired and she would maybe give us a partial refund. She just had to have a cuppa first...Glad she could we couldn't!! So we packed up and headed to the office to wait her arrival. We wanted a full refund which she seemed to thing we only deserved half!! After much debate and rude remarks from the old lady owner Christine she gave us a full refund. Would I go back sure but not if she was owner there. We have done extensive travel around the world and third world countries this would have to be the most rudest person I have ever met in our travels. Not a sorry passed her lips! Good luck keeping this business going with your attitude
- Official Description (provided by the hotel):
- Escape to this unique absolute lakefront Noosa retreat. A selection of beautiful accommodation nestled on the lake's edge beneath the tree canopy. Minutes from Noosa's beaches and restaurants, and the legendary Eumundi Markets. Easy access to Fraser Island and Australia Zoo. Self contained cottages/lakehouses and a 5 star luxury pavilion. Free use of canoe. Private lakeside terraces or decks. Explore natural Lake Weyba by canoe. B&B packages, massages, dinner hampers on request. Enjoy the charm of a country retreat in an outstanding coastal location. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda, Despegar.com, Hotels.com and Priceline so you can book your Eumarella Shores Noosa Lake Retreat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.