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“Customer service very sad” 2 of 5 stars
Review of Eumarella Shores Noosa Lake Retreat

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Eumarella Shores Noosa Lake Retreat
4.5 of 5 Lodge   |   251 Eumarella Rd | Lake Weyba, Noosa, Queensland 4562, Australia   |  
Hotel amenities
Ranked #79 of 132 Specialty Lodging in Noosa
Brisbane
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Customer service very sad”
2 of 5 stars Reviewed June 29, 2012

On arriving at our cottage we were very disappointed as for $590 for two nights it really was substandard. So we went back up to office to let them know we were very disappointed in the accommodation. Jan (very nice lady) offered us a discounted price for the luxury pavillion house which we went and looked at and were very happy had AC but lovely spa overlooking the water.
Place was devine! But.. at 7.30 4 hours into our stay, when I went to run the spa the water was brown and spurting , television also would not give good reception but thats not a biggy. So we rung the owner Christine who proceeded to tell me she was in Noosa having dinner but would be back in one hour. We waited for three hours and then went to bed in the morning still no water and owner would not answer her phone. We left messages over and over again. So having paid extra for a spa we could not use and could not shower or drink the water.. Anyway she finally rang and said the tank had run out of water and we could leave if we desired and she would maybe give us a partial refund. She just had to have a cuppa first...Glad she could we couldn't!! So we packed up and headed to the office to wait her arrival. We wanted a full refund which she seemed to thing we only deserved half!! After much debate and rude remarks from the old lady owner Christine she gave us a full refund. Would I go back sure but not if she was owner there. We have done extensive travel around the world and third world countries this would have to be the most rudest person I have ever met in our travels. Not a sorry passed her lips! Good luck keeping this business going with your attitude

Room Tip: Cabins and contemporay cabins not worth money check website carefully to see what you are getting Lu...
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed April 30, 2012

We had a lovely weekend here together. We enjoyed kayaking on the lake. Despite the fire in the living area, it was difficult to keep the cabin warm. The floors seem very thin and we could feel each others steps even in separate rooms. We enjoyed the bath and the private deck. The mosquitoes were quite merciless during our stay but that will happen beside a lake! We really enjoyed our time and it was a lovely location, but I would question the value for money.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Delhi, India
1 review
5 of 5 stars Reviewed April 9, 2012

we had spent a couple of nights at eumarella shores and the experience was just amazing. A perfect place for honeymooners. The staff was really friendly and on ur arrival the lady there was sweet enough to upgrade us to a glass house which had a private deck. Sunset, bbq, pvt deck, lakeview, the ambience was just perfect.
the amenities at the cottage were world class and had a fab view overlooking the quiet beautiful lake.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amsterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 24, 2012

We spent Christmas at Eumarella Shores and had the most wonderful time. The location is perfect; set on the lake it gives a very peaceful, tranquil and private feel, yet you are very close to the hussle and bussle of Noosa. Kangeroos welcomed us when we drove to our cabin. The cabin totally exceeded our expectations; beautifully located on the lake, spacious, fully equipped kitchen, etc. We stayed with 2 little kiddies who were very happy running around the paths, watching the kangeroos, etc. The service was excellent from booking till leaving. We thought that this place is close to perfect!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2011

We had a fantastic time the staff were friendly and helpful the accommodation had everything the only thing we would change is maybe a softer mattress but we are definitely going back next year. If you after privacy only 15 mins to Noosa then this is it great views of the lake and everything you would need for a long stay .

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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brisbane
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 27, 2011

This place is so tranquil and is tucked away on Lake Weyba yet not far from noosa. A hidden gem! On arrival we were upgraded which was brilliant. It was really nice relaxing on the deck on the lake watching the birds and even saw kangaroos hopping across the lake whilst we were canoeing. Our cottage was the beautiful Gooloowaa which is right on the lake and has heaps of space. Amenities were first class so decided to eat in every night. Perfect spot for some R&R because it is so peaceful and the weather was perfect. We couldn't get cable tv to work and couldn't find manual. Let the office know but we weren't particularly worried about it etc. Only thing Gooloowaa doesn't have is a fireplace but everything else makes up for that. However, you can book other cottages with fireplaces. Beautiful spa in bedroom looking out to lake. Hope to come back soon - Thanks, we loved it!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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sydney
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 13, 2011

Through the reservations process (direct) to the check out, we had a great level of service from Jan & the Team. Its a family style operation and you can feel that at every touch point. The team we're also very flexible.

The Villas are really well equipped, especially the kitchens and they're super private. They have excellent insect screens so you can leave all the windows open thoughout the night and feel like you're a part of the Australian bush.

There are lots of activities on your doorstep from walking or bike hire, or your private canoe. Best of all, you find yourself sharing the grounds with Kangaroos, who enjoy people watching more than I.

a couple of improvements would have been to include bike hire in the room rate, rather than outsourcing to a hire company.
i would have also liked a seat in the canoe - its pretty difficult to go for a distance.
the sunloungers are in a shady spot and i think they would benefit from adding a pontoon for your loungers.
the water is not really for swimming and they could do with a central pool and possibly a balcony spa.

its not luxury, so be careful not to set your mind too high...its beautifully australian and rustic.

A note for the local council - i was disappointed not to find more walking tracks in the area, you couldnt even walk all the way around the lake.

Dont rely on the internet - it was almost impossible!

Overall, this an awesome way to feel the Australian bush....give it a go.

love in travel,

Spoons

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eumarella Shores Noosa Lake Retreat

Address: 251 Eumarella Rd | Lake Weyba, Noosa, Queensland 4562, Australia
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #79 of 132 Specialty Lodging in Noosa
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Eumarella Shores Noosa Lake Retreat 4.5*
Number of rooms: 10
Official Description (provided by the hotel):
Escape to this unique absolute lakefront Noosa retreat. A selection of beautiful accommodation nestled on the lake's edge beneath the tree canopy. Minutes from Noosa's beaches and restaurants, and the legendary Eumundi Markets. Easy access to Fraser Island and Australia Zoo. Self contained cottages/lakehouses and a 5 star luxury pavilion. Free use of canoe. Private lakeside terraces or decks. Explore natural Lake Weyba by canoe. B&B packages, massages, dinner hampers on request. Enjoy the charm of a country retreat in an outstanding coastal location. ... more   less 
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