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“Fantastic winter break” 5 of 5 stars
Review of Noosa Crest

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Noosa Crest
4.5 of 5 Lodge   |   2 Noosa Drive, Noosa, Queensland 4567, Australia   |  
Hotel amenities
Ranked #16 of 130 Specialty lodging in Noosa
Eumundi, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fantastic winter break”
5 of 5 stars Reviewed June 19, 2013 via mobile

We loved our stay at Noosa Crest. Definitely in our top 5 for the Sunny Coast. We had unit 27 (premium apartment) with grass out the front and I think our kids spent 80% of the time kicking their ball around! The apartment was lovely and light and spacious with great amenities. The winter sun was glorious! The view spectacular. I never get sick of that view. Beds lovely and comfortable. There was a wedding party or similar in one of the penthouses who were quite loud when outside (not annoyingly although their taste of music could have been better ;) but once indoors with the sliders shut we couldn't hear them at all.

The boardwalk is a great way to get down the hill and a fab workout for the legs and butt to get back up :). I just wish the Council would put a decent playground in at Lions Park. Didn't matter though - with all the facilities at The Crest you don't need to leave! We will be back and our friends who visited will be getting a unit with us.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noosacrest, Manager at Noosa Crest, responded to this review, July 9, 2013
Dear Jodie O,
Thank you for your fabulous review on your recent stay at Noosa Crest. I am so pleased to hear we are in your top 5 list! We are very lucky that we have such mild winters here on the Sunshine Coast and our guests are able to enjoy a swim at the beach or in our pools.
We look forward to welcoming you and the family back in the future.
Kind Regards,
Emily Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Brisbane
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 10, 2013

I have stayed him many times with family but this is the first time I have organised it for myself for a girls weekend away. It was great, we got upgraded to room 23 which was ground level, great views and a nice open spot- certainly very happy we got the upgrade.

Amazing views over the whole of Noosa and just an all round good location. Staff were great- had no hassles, I would certainly go again if I was to get the room we had for the price.

Thanks

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noosacrest, Manager at Noosa Crest, responded to this review, July 9, 2013
Hello KLZ81,
Thank you for sharing your experiences of your recent stay at Noosa Crest. I am pleased to hear you enjoyed your upgrade to apartment 23, which is one of our beautiful premium lawn area apartments, with gorgeous views over Noosa.
We look forward to welcoming you and your friends back to Noosa Crest for your next holiday.
Kind Regards,
Emily
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2013

We spent 10 days there in Jan/feb 2013. The day before we were due to fly from home we got a phone call from Noosa Crest asking why we had not arrived. When it became obvious to them that they had got the booking wrong, they stated that it was because they had another identical booking in the same name????. When we arrived, we were allocated a ground floor unit but I had specifically requested not a ground floor unit when I had booked directly with them. They stated that they had no record of this. We were offered an upstairs unit with indirect sea views so we had to stay with the ground floor unit. We noticed that the 2 units above us were vacant for the last 7 days of our stay. We queried this when we were leaving and were told firstly that they were occupied. When we emphasized that they were unoccupied and why could we not have been allocated one of them for the last 7 days, we were told that it is not economical for the owners to have split bookings - this would have been 3 days in the ground floor unit and 7 days above and the 3 days would have been the uneconomical component. This was insulting, as they advertise single night bookings and they are somehow economical. On the positive side, the location is excellent and it is possible to get uninterrupted sea views if you pick the right unit. The grounds are pleasant and the facilities generally OK although we would have appreciated the ground area pool being cleaned after the January rains - it had debris and a frog floating in it when we went for a swim. When we reported this, it was promptly cleaned. Recommendation:if booking direct, keep a record of every request and their response

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noosacrest, Front Office Manager at Noosa Crest, responded to this review, June 13, 2013
Dear Rob_G46,
Thank you for taking the time to write a review on your stay with us. We appreciate all feedback and use it to improve our property and service. I apologise that we made some errors with your reservation. We always try to satisfy all requests of specific apartments and positions, however this is not always possible.
Noosa Crest does not advertise over night stays as we have a 2 night minimum stay in low season. I am unsure where you may have seen us advertise this?
We would love the opportunity to impress you on your next stay with us, please contact us directly so that we can ensure availability for your requested apartment or location in the property.
Thank you again for providing us with your feedback.
Kind Regards,
Emily Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redcliffe, Queensland, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 19, 2013

Thank you to Noosa Crest....we had a lovely weekend in our beautiful 3 bedroom apartments that were clean, fresh and very comfortable. The beds were very comfortable and the kitchen was really well stocked with everything we needed. It was a pleasure to stay there and would certainly recommend it.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noosacrest, Front Office Manager at Noosa Crest, responded to this review, June 13, 2013
Dear Natalie T,
Thank you for such a great review on your stay at Noosa Crest. What a lovely weekend it was for the Food and Wine Festival? Our property is perectly located to walk to and from the event, you can leave the car and stroll down our private board walk. We look forward to seeing you again for next years festival.
Kind Regards,
Emily Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 17, 2013

We stayed in unit 27 which is the last one on the ground level at the top of the resort. The position couldn't be better as we have 2 young children who just loved the grass area out the front. Waking up in the morning looking out across the bay is amazing. Then to be able to sit on the patio and have breakfast and read the papers as the children play on the grass is such a great way to start the day. The quick stroll down to Hastings street and the beach is very easy via the boardwalk. Our 3 year old did the big walk back up the hill twice a day with no complaints. The apartment was very tastefully fitted out with everything you could possibly need. We can't wait to come back and will definitely try and get unit 27 again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noosacrest, Front Office Manager at Noosa Crest, responded to this review, June 13, 2013
Dear Acky1,
Thank you for taking the time to leave a review on your stay in apartment 27. Our lawn area apartments are great for families especially with young kids as there is plenty of room to run around and soak up the sun. Please feel free to request the same apartment on your next visit with us. We look forward to seeing you again soon.
Kind Regards,
Emily Heap
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 10, 2013

Noosa Crest is an appallingly managed Hotel, with ageing facilities and what you pay for may be far more than what you receive.

We booked 2 double rooms and when we arrived were provided with 1 double and 1 room with two very small single beds. Without receiving an apology, we were told that Noosa Crest does not guarantee bedding configurations. When we queried this with management we were told that this was noted in the fine points of the booking confirmation. However, upon producing this confirmation with no notification of this in existence, management told us that this must have been wotif's fault and they would fix this for future bookings.

I questioned the fact that if this caveat was recorded before purchase, the Noosa Crest could effectively provide two hessian sacks and a floor and still be within their rights. Emily (the manager) confirmed this was theoretically possible, to which I made a point of referring to how this condition almost definitely violates Australian consumer law. Subsequently, we requested a refund for only a quarter of what we paid for, to which Emily said that Wotif had the money and they couldn't give me anything even if they were inclined to. We were also advised that due to "health and safety regulations" we would need to put the single beds together and make them ourselves (I'm guessing this means they didn't want to assume liability for any injury incurred from a non standard bedding configuration).

After returning from our trip, I contacted Wotif who were brilliant. They agreed that this should not have occurred and contacted Noosa Crest on my behalf. After speaking with the hotel, the wotif rep advised me that they had now offered me the quarter cost; the absolute minimum they thought I would accept and with no apology forthcoming.

There are many beautiful locations with excellent service in Noosa, so don't bother scraping the bottom of the barrel at Noosa Crest.

Room Tip: Make sure they guarantee your room configuration prior to arrival.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noosacrest, Front Office Manager at Noosa Crest, responded to this review, May 14, 2013
Dear David P,
Thank you for taking the time to write a review on your stay at Noosa Crest. We take feedback from our guests very seriously and always aim to offer the best. I am genuinely sorry to hear that we did not meet your expectations during your stay with us.

I apologise that we could not accommodate your specific bedding configuration requests. I recall the conversation we had and there was no mention of ‘hessian sacks’ on the floor as you have described in your review. We certainly do not offer that as a bedding option for our guests.

I am somewhat surprised to hear you are not satisfied with the refund you received, as the exact amount you requested was refunded to you. In addition we offered you a complimentary nights accommodation, free breakfasts and a late checkout, all of which you refused.

At Noosa Crest we always try to ensure all requests by our guests are fulfilled but occasionally this is not possible. In these rare cases, we offer the guest our next best option or compensation. An apology was made to you when we were notified we had not met your expectations regarding your bedding requests and compensation was offered at this time.

Noosa Crest is a well-established, long standing accommodation property. We consider this to be quite fortunate as we offer large, spacious apartments with spectacular views in an unbeatable position, compared to some newer properties that do not have such spacious rooms, beautiful tropical surroundings and panoramic ocean views over Laguna Bay. Early next year we will be undergoing an external refurbishment to revitalise some of our facilities, to improve our guests’ experiences whilst staying at Noosa Crest.

We have a very loyal following of guests who have been returning to our property year after year for our accommodation, facilities and service, which is indicated in our high Trip Advisor ranking, and we pride ourselves on maintaining our high customer service standards.

It is unfortunate to hear your expectations were not met during your stay with us, and we would love the opportunity to impress you with our fantastic property should you like to visit us again.

Kind Regards,
Emily Heap
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 6, 2013

from the moment we booked our apartments we felt the staff cared. upon arrival all paper work and keys were ready and the the units were ready.
we had a lovely long weekend with a group of friends .
I can truly recommend premium (3 bedrooms) apartments 19, 22(the best) and 23 who are beautiful appointed, recently renovated. all 6 apartments have lovely views north to laguna bay.
the terrace and its manicured lawns and gardens were an added bonus.
apartments 18,26 and 27 apartments were a little older style.
we were all next to each other so this made it easy for getting together.
great weekend, and no hassles at all. we all loved it. thank you donna.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noosacrest, Front Office Manager at Noosa Crest, responded to this review, May 14, 2013
Dear Travelulrike,

Thank you for leaving such a fantastic review of your recent holiday here at Noosa Crest. We are delighted to hear your group had an enjoyable stay in some of our fabulous apartments.

The lawn area apartments offer a great space to spread out or for children to run around on.

Thank you again for your lovely review and we are looking forward to welcoming you and the group back again soon.

Kind Regards,
Emily Heap
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Noosa Crest

Address: 2 Noosa Drive, Noosa, Queensland 4567, Australia
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #16 of 130 Specialty lodging in Noosa
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Noosa Crest 4.5*
Official Description (provided by the hotel):
Noosa Crest is nestled on a secluded hilltop, amidst beautifully landscaped gardens on top of the world at Noosa Hill. The resort is perfectly positioned to ensure guests enjoy multi-million dollar views of Laguna Bay and the ocean beyond, the Noosa River and the picturesque hinterland.With direct access to Noosa River via the resort’s private boardwalk, Noosa Crest is also within 5 minutes walk of Noosa’s famed Hastings Street, main beach and some of the best dining and shopping experiences on the Sunshine Coast.The 4.5 star resort offers a choice of luxurious apartments and penthouses, with one, two and three bedrooms. All apartments are fully air-conditioned with large spacious entertainment areas, spacious balconies with sensational views and each apartment is fully self contained with all the facilities required for long term stays. Leisure facilities offer everything you could wish for including tennis courts, a choice of pools, spas and sauna. ... more   less 
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Also Known As:
Noosa Crest Hotel Noosa

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