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“Pitiful way to treat returning clientle” 1 of 5 stars
Review of Noosa Harbour Resort

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Noosa Harbour Resort
3.5 of 5 Villa   |   6 Quamby Place, Noosa, Queensland 4567, Australia   |  
Hotel amenities
Ranked #30 of 130 Specialty lodging in Noosa
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Pitiful way to treat returning clientle”
1 of 5 stars Reviewed September 18, 2007

We had stayed at this resort on several occasions previous to this booking. However, we didn't actually get to stay at the resort on this occasion, despite making a phone booking 2mths in advance and paying a deposit of $200 per unit (booked 2 units). A confirmation letter was posted out with the incorrect month, unfortunately we missed this. When we rang to check all was ok 11/2 weeks prior to our intended check in, it was discovered that the dates (mths) had been mixed up. We were told that they still had availability for the dates that we originally requested and that they remembered our call/booking and that they would make the changes and forward a new confirmation letter. Instead we received an "I'm sorry" letter, basically saying that they were unable to rebook/fix the mistake and that it was our fault that we didn't check the confirmation letter. Therefore, we were $400 out of pocket. We were not happy. Despite our last ditch effort replying with a "not good enough" letter, The Management declined to offer any form of apology or accept any responsibilty. Hence our decision to never stay at this resort again.
I firmly believe that the resort were deliberately difficult and simply didn't care about what impact this had on our group. It was too easy for them to simply take our money and do nothing by way of amending a mistake that they had made.

  • Disliked — Losing $400 deposit
  • Stayed May 2007, traveled with friends
    • 1 of 5 stars Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Cala d'Or, Spain
Top Contributor
88 reviews 88 reviews
55 hotel reviews
Reviews in 61 cities Reviews in 61 cities
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed February 26, 2007

This is the second time my wife and I have stayed at the Noosa Harbour Resort, the location is superb, we had the same ground floor apartment looking out over the Noosa River as we had in 2005. The gardens and pool are fine, but the big problem is the apartments, tired and worn out and very basic. The apartments need a major facelift to bring them up to standard. We did notice that they have lost a star (now three star), if they are not careful they will loose another. New management seem very uninterested, I enquired about their 2007/8 rates for a stay next year and was told to look on the internet. We had a good look around the Noosaville area and have found far better accommodation and have booked up for four weeks for next year.

  • Stayed February 2007, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 4, 2006

Have just returned from a week staying at The Noosa Harbour Resort with husband and 3 yr old twins. Looks great on their website but must say on arrival into our room I was rather shocked. Very old fashioned and shabby interior. Old grubby carpet and very old fashioned furniture. Kitchen / bathroom very basic. No ensuite either - just the one bathroom.It was clean though and the view from our room made up for it. The actual grounds were well kept and tidy and the swimming pool and its surrounding area really nice. Pool was in all day sun till late afternnoon . Pool perfect temperture - spent a lot of time in it with 2 very keen and energenic 3 yr olds and it was never a prob to get into and stay in. We were on the first floor but ground floor would have been a lot better as it is literally - room...grass.... small bank onto beach.... river. Perfect beach for littlies to puddle around in. Our room I think was one of the worse ( all privately owned) as some looked a lot more modern. (the ones on website look great ) I would be happy to stay there again but would definatlely try and organise a more modern room. Some of the rooms were not river front but they would not be advisable. The view was gorgous and worth the extra money. Location of resort was perfect too - at end of street ( 3min walk) great little group of shops and restaurants. Really good superrette - sold delicious fresh croissants and breads. And 5 min drive to Hastings St.

  • Liked — Location and view over river
  • Disliked — Lack of up keep of room - very shabby
  • Tips/Secrets — Ensure recently refurbished room - and ensure view of river. Ground floor advantage.
  • Stayed October 2006, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Noosa Harbour Resort

Address: 6 Quamby Place, Noosa, Queensland 4567, Australia
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #30 of 130 Specialty lodging in Noosa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Noosa Harbour Resort 3.5*
Reservation Options:
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Also Known As:
Noosa Harbour Hotel Noosa

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