We recently visited this property after booking it from a third party website at the last minute. Being very particular about accommodation, the description and photographs seemed to show something that would meet our requirements and expectations for $253 per night. The experience began promisingly enough with prompt contact from the receptionist Leanne who when asked about the condition of the apartment stated it wasn't newly refurbished but was 'nice'. It seems Leanne's definition of nice is my definition of awful.
When we walked into the apartment, we were instantly struck by the magical view. Although the location of the resort is on the Noosa river, it felt like the apartment sat right on the beach. The apartment however was very tired and did not at all marry with the scenery. It smelled musty, was old and was furnished with very dusty and uncomfortable cane furniture. A single bed sat against a wall in the lounge presumably for extra seating however the wheels on the base meant it rolled away every time you sat on it. Although it was a slightly more comfortable option than the wicker armchair and sofa, we opted to use the outdoor furniture inside as it was better still.
I chose not to unpack the suitcase because I thought our clothes would smell if I stored them in the closets. The bedspreads were stained on the undersides and clearly had not been laundered for a long time. The kitchen was old but functional. Crockery was mismatched, cookware included a burned teflon frypan and the kettle smelled like curry. The fridge alcove blocked 30% of the view from the kitchen.
The single bathroom needed work. The shower was small as was the bath tub which with its rusty green drain was not inviting enough to bathe my son in. There was grime around the hand basin, there weren't enough towel rails and no face washers were provided.
There is only one small television in the lounge. No TV in the main bedroom (just a very old and dirty clock radio that I felt compelled to store during our stay). A second TV helps when you have kids or when you want to lie in bed and watch tv instead of sitting on back breaking furniture.
Although most displeased with the unit allocated to us, we liked the view and location enough to request a move to a three bedroom apartment (we would happily have paid more for a larger and newer apartment) yet were told none were available even though booking.com and the resort's own website showed otherwise. Leanne said that as the booking was made through a third party booking site, she could not relocate us to another apartment. I find this technically impossible but I just didn't want to spoil our holiday by arguing the point. Perhaps Managers don't want to have to explain to owners why guests chose not to stay in their apartment so it's just easier to tell guests there is no other option. Once you've checked in and paid for your stay in advance as they demand, they have you over a barrel. You either stay or lose your money.
"We trust that you enjoy your stay" says the welcome note in the apartment. It should read "We hope you enjoy your stay given the old age, smell and uncleanliness of the apartment".
On the upside, the location was good. About a 5 minute drive to major shops and Hastings St. The resort provides free wifi (although there were plenty of drop-outs) and the pool is nice but once there's six or so people in it, it feels crowded. Sauna and secure undercover parking are also good.
We won't be returning here but if you choose to stay here do, as Leanne suggested, contact the resort first to discuss the condition of the apartments available and perhaps even request photos before choosing one. There are a couple of other resorts in the same locations that look far better and have a better reputation that I would consider if returning to Noosa. We definitely paid over the odds for this at over $250 per night. It was VERY disappointing.
- Official Description (provided by the hotel):
- Awarded Tripadvisor Certificate of Excellence 2014 ... more less
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- Also Known As:
- Noosa Harbour Hotel Noosa