This hotel is SHOCKING! we stayed here last November - about 10 families together for a week - all of us had small children..I dont quite know how to begin as everything is a negative - we booked way in advance and requested we all be put in vaguely the same area - we also requested rooms on the ground floor as we have small children..a week before our holiday there was suddenly a note on the Stella website 'there will be MAJOR renovation work' the week of our stay - when we rang to check we were told 'yes there will be jackhammering and many lifts will not be operational' so it would be better 'to stay somewhere else' - but no offer was made. When we checked into the hotel the staff were sullen and unhelpful - I cant believe it claims to be 4 star - it resembles a kids holiday camp - really daggy, old fashioned and in utter need of MAJOR updating and improvements. we were given a key to our room and despite our requests we were on the 3rd floor in an area where the lift was not operational! great with a 9 month old baby. When we asked for help with our bags - this was refused. The week of our holiday was shocking - there was major drilling so bad that we could not even sit by the pool..our room was damp, unclean and the microwave and washing machine did not work - despite constant complaints to the unhelpful staff nothing was ever done..when we returned home we wrote several complaint letters to Stella but all we were given was a 50% off voucher to be used at another Stella resort - but there is NO way we would ever waste our holidays by staying in such a sub-standard resort ever again...honestly do not waste your money or your time by staying in this hell-hole....
- Also Known As:
- Breakfree French Quarter Hotel Noosa
- Breakfree French Quarter Hotel
- Breakfree French Quarter Noosa
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