We are currently checked in at this hotel and are not looking forward to uncovering what the next 8 nights may hold for us here...I'll start at the beginning.
We checked in on Monday and were pleasantly surprised by the friendliness of Shelley at reception and the cleanliness of our apartment (we stayed at a sister property last year that was quite dirty on checkin!). Everything seemed to be quite good until my husband discovered mice excrement in one of the kitchen cupboards...initially we decided not to say anything and just kept that cupboard closed...the following evening with both babies asleep and us ready to relax into the evening my husband saw a mouse run across the dining area under the wine fridge. When he told me of this at first I didn't believe him but then I saw the mouse myself.
My husband went down to reception (we decided against calling so as not to disturb the children) and came back with an apology from the staff on duty and the promise of being moved at our convenience-again we decided to wait until morning as we didn't want to wake the kids!
This morning my husband went back to reception and re-explained the situation to be met with disbelief and contempt from the new staff member...her attitude was very much implying that co-habiting with a mouse was not a big deal! She even said that she's worked here four years and never heard of mice problems!!! My husband asked her what the problem was as the night lady was prepared to move us straight away and couldn't have been more apologetic...eventually she relented and gave him the keys to a different apartment clearly pointing out that she was upgrading us.
We are now reasonably settled into our new 'upgraded' apartment, after much inconvenience to ourselves with hardly an offer of assistance from this property (the offer to help came through more than an hour after we'd received the keys!)...
We are still trying to work out how this apartment could be classified as an upgrade from the last...although we do now have a pool view, a pantry and full size fridge...we've also traded both outdoor and indoor dining areas for just an outdoor one and the two split systems have been replaced with an inefficient and seemingly ineffective central heating system!
Also the 'leather' sofa in the upgraded apt is not genuine unlike our previous sofa and has patches peeling,and the two ottomans are disgusting with the PVC peeling terribly.
For the second year in a row the Breakfree properties have been a majorly disappointing aspect of our family holidays.
- Also Known As:
- Breakfree French Quarter Hotel Noosa
- Breakfree French Quarter Hotel
- Breakfree French Quarter Noosa
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