If we hadn’t paid 100% before arrival we definitely would not have stayed at Noosa Blue.
First advice is check your room before you accept it. If you’re not happy, ask for another room.
Second advice is don’t pay anything before arrival (we had to pay 100% because it was peak season).
My husband and I spent 10 days at Noosa Blue resort over the Christmas / New Year time. We were very disappointed with the place (I don’t think my husband is going to forgive me for booking this place). It is nothing like the website, the website is misleading. The website pictures must be pictures from a very, very long time ago. The place is in great need of a complete makeover. I would rate this place as a 2 ½ - 3 star (not 4 ½), motel-like accommodation rather than an boutique ‘resort’ as the website states. On the website the pool is sparkling and pool area looks quite enticing. In actuality, however, the pebble pool was discoloured (the discoloured pebbles makes the water look discoloured) and the whole surrounds were so dated, and the pool area is just by a noisy road – I took one look and never went near it again (thank God for the Noosa Heads beach – it is glorious).
Before I booked, I read some negative reviews on TripAdvisor which talked about the place looking run down and problems with the ‘cleaning’. But then I read there was new management and when I rang Noosa Blue I was told about renovation, so thought the whole place had been newly renovated – wrong!
When I booked I was told we would get a newly renovated room. The room we were first given (room 201 from memory) was small and pokey, and to say it was renovated would be really, really, really stretching the definition of renovated (one coat of whitewash and new furniture ...). I was so disappointed (shocked actually) I couldn’t imagine having to spend 10 days in that room. I asked for a different room – and they were surprised I wasn’t happy with the room as I had been ‘upgraded’ to a penthouse suite (the rooftop ‘penthouse’ area looked bare, old, discoloured concrete, miserable – I would never spend any time there). I asked to see other rooms and was shown three others. I was shown a fully renovated room, and again you’d have to stretch the definition of renovation. We settled on a bigger room with a slightly bigger balcony (room 210). The ‘hinterland view’ was onto the neighbouring properties approximately 5-15 meters distance – one of which was a suburban house with noisy kids in the pool every day.
The room had a new couch & chair & coffee table & bed. And the bed linen was white and quite lovely. Plenty of good quality pillows. The kitchen was well equipped.
The gym – my husband tried the running machine but it was broken. The cafe/restaurant – was not functioning (no one there) when we were there, and again it looked dated and in need of renovation.
Over the 10 days our room was ‘cleaned’ twice (if you are staying longer than 2 days, ask them how often the room will be ‘cleaned’). HOWEVER, the shower, the toilet, the bathroom were not cleaned or wiped down! As far as we could work out the sheets & towels were changed and the floor swept (perhaps washed – it was hard to tell). I complained to the front desk: one of the front desk staff said the cleaners were supposed to clean the bathroom etc and that she would report my complaint to the manager. I later followed this up with another front desk staff member who told me that she was unsure whether the cleaners were actually supposed to ‘clean’ the bathroom and kitchen and then told me it was perhaps more a service than a clean (bit of a Faulty Towers explanation)! I did not hear back from the manager. So we stayed there for 10 days without having the room properly cleaned.
The new manager and front desk staff are very nice, friendly. I think, however, the management should be very upfront about the place, put realistic photos on the website, and charge much less for the rooms (we paid $340 a night peak time!).
While we were in Noosa we visited the RACV club (great dinner there), which is a three year old resort (3 star I think), and it’s much, much, much better than Noosa Blue, cheaper, great restaurant and separate bar, gorgeous pool area (they will expand this pool area this year?) with a shuttle to Hastings street every hour (or on request). Wish we had stayed at the RACV.
Rooms away from the road is quieter.
Don't pay 100% before arrival (perhaps a small deposit, re...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
I am disappointed to read your review. It is fair to say we are midway through a massive renovation, and I was disappointed that the work fell behind schedule through no fault of our own. Of course we could not have tradespeople working on site during the peak season and some of the work had to be stalled so as to ensure a relaxed and quite environment for our valued guests. This also affected our restaurant operations however I am pleased to advise that our Blueberries restaurant opened on the 9th January and is now in full swing.
One of the nice things about Noosa Blue is that not every room is the same; we do find that each and every guest has their particular preferences, and whilst one guest will be ecstatic about the hinterland view, another will want to be looking over the pool. Similarly some guests tell us our beds are way too soft and others they are too firm. The reality is that no bed is as good as the one you enjoy at home, but we do our best to please. My staff did offer you a number of rooms for you to choose from… I am sorry that you were not happy with the room you chose.
Our rooms are serviced on departure or on the third day of five day stay. As you know there are kitchen and laundry facilities in most apartments, and for most of our guests they like the additional flexibility that this offers. Many local resorts service only after 7 days so we have set a standard that is higher than many other resorts here, and we happily provide fresh towels as often as our guests want them. You have raised a point that slipped through, the clean on the 7th day should have been a full clean and I have discussed this matter with the staff to ensure it doesn’t happen again.
As for our location… what can I say? Hastings Street is a busy area during peak season. So many people want to be able to walk to the beach, as you can from Noosa Blue; Noosa does run free bus services to try and keep traffic at a manageable level but Christmas and New Year are busy. You may want to consider visiting Noosa during the low season… there is less traffic, the resort is generally quieter and the beach is just as beautiful.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.