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“Great Location - reception let it down” 3 of 5 stars
Review of The Sebel Noosa

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The Sebel Noosa
4.0 of 5 Hotel   |   32 Hastings Street, Noosa, Queensland 4567, Australia   |  
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Ranked #13 of 16 Hotels in Noosa
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Location - reception let it down”
3 of 5 stars Reviewed April 11, 2014 via mobile

Sebel great location, spacious and clean rooms - very we'll appointed. However, arrival and check-in very disappointing. Was dropped off at 'back' entrance - apparently mini buses cannot use Hasting Street entrance. Had to carry bags up 2 flights of stairs - then press buzzer for security - gate swung open, no porter, staff assistance - nothing. There were NO signs on where to go from there. Went thru another security gate - still unsure of where reception was. Ended up asking a GUEST where reception was - he took me thru another gate, and it wasn't until I was thru the 3rd gate that I saw a sign indicating where reception was. I was greeted by two bland receptionists - one checked me in and waved her arms around giving me directions on how to get to my room. Left reception and had to ask someone else where to go. By the way, still carrying my own luggage. This would not be suitable for older people. One other problem that could be easily addressed - the banging of room doors. The doors make a very loud bang when closing - this woke me up many times. Couldn't someone run some rubber foam around the frame to stop this? Also note, entrance at front has stairs too - ok for me but maybe not for everyone. In 4 days the only staff I saw were the housemaids - who did a fabulous job. Couldn't fault room at all. It was great.
Because of the very sterile greeting and constant banging of doors I'm not going to rate this highly because these things could easily be addressed. Not a good first impression.

Stayed April 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelNoosaGM, General Manager at The Sebel Noosa, responded to this review, April 22, 2014
Thank you for your review and honest feedback. I am glad to hear you enjoyed the space and comfort of our apartments, however we will certainly look into the issue you raised about your welcome and assistance as this is not our usual standard. I am also looking into your comments in relation to the door closers. We appreciate you having brought this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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421 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Brisbane, Australia
1 review
4 of 5 stars Reviewed April 10, 2014

Good family orientated resort, lovely amenities and access to Hastings Street. Reception service was lacking for the busiest time of year (school holidays) - the reception staff seemed confused and flustered.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Top Contributor
83 reviews 83 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 7, 2014

We were at the Sunshine Coast on business and decided to stay the night at The Sebel Noosa. We were not disappointed check in & out was fast and efficient the apartment was very clean and well maintained. We had a view overlooking the spa and pool. The location is in the heart of Noosa and within easy walking distance of the beach, restaurants & cafés. Considering the location it is very quiet and was able to get a good nights sleep. Will return to celebrate my wife's birthday

Stayed April 2014, traveled as a couple
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Smithton, Australia
1 review
5 of 5 stars Reviewed April 7, 2014 via mobile

The day that we were due to check in a family emergency occurred and we were forced to cancel our 14 day stay. Given our booking had been made with a no cancellation refund we feared the worse. We rang Cameron the Gen.Mgr who was incredible he was compassionate and more worried about our situation than the fact we were cancelling a 14 day booking. Cameron gave us a 100% refund. After a few days we were able to rebook and a few days later we had a 12 night stay. We were met by Rebecca at reception who gave us a warm welcome. She is excellent a terrific employee. We also met up with Cameron and thanked him for all his help. We have stayed at The Sebel previously and had requested a room with a pool view which we got and for the next 12 days we relaxed. The room was always clean has good cooking facilities and to laze on the balcony after a day at the beach was the perfect spot for us. The staff are happy and always willing to help. We will be returning again later in the year. A big thank you to Cameron, Rebecca and staff

Stayed March 2014, traveled as a couple
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Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 6, 2014

It often baffles me just how critical people are of wonderful places. My husband and I stayed 3 nights at the Sebel and from the beginning our stay has been great! Check in was a breeze and 1 bedroom apartment was large and nice and open. The room itself was also very quiet. On our first night here, when we were coming home from dinner, the room next door to ours was very noisy, and we prepared ourselves for what was to come, but to our surprise, once in our room we could hear nothing! For a property right in the middle of Hastings street the prices are very good, and you really couldn't ask for a better location. Sure some people might want ocean views, but we have stayed in apartments right on the beach at Noosa before, and you pay 3 x the price per night and unless you are on a higher level you don't get ocean views anyway. This resort has such a good feel to it, the staff are so helpful and we will definitely be back!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 6, 2014

Clean rooms, good service, great location and we even had a little grass area.
The room was great, we had a little kitchen with everything we needed, CD player DVD player.
Very happy with the hotel overall

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 2, 2014 via mobile

My husband and I just spent seven nights at the Sebel with our six month old baby. We stayed in a one bedroom apartment. On arrival we were given a room in the rainbow building. Although it was a generous size it lacked light and the balcony was enclosed. We asked to move and this request was dealt with promptly and professionally. The second apartment was in the Alexandria building, facing hasting street. It was much lighter bend better laid out. If you can, request room 121. It's hard to imagine a better place to stay in terms of location. It's so close to the beach, surf club, and good cafés on hasting street. The staff are very helpful and polite. The rooms are well laid out and large. However the furniture could do with an update. The bed wasn't that comfortable and the couch and chairs in the lounge were downright uncomfortable. That aside we would definitely return to noosa and stay at the sebel again.

Stayed March 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sebel Noosa

Address: 32 Hastings Street, Noosa, Queensland 4567, Australia
Phone Number:
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Beach Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Noosa
#7 Romantic Hotel in Noosa
#8 Luxury Hotel in Noosa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel Noosa 4*
Number of rooms: 73
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Also Known As:
The Sebel Resort Noosa Hotel Noosa
The Sebel Hotel Noosa
Sebel Noosa
Sebel Hotel Noosa

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