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The Sebel Resort Noosa: Traveler Reviews

4.0 of 5
32 Hastings Street, Noosa, Queensland 4567, Australia
Hotel amenities
The Sebel Resort Noosa
Ranked #12 of 17 hotels in Noosa
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232 reviews from our community

Traveler rating
    85
    93
    33
    19
    2
See reviews for
Families
72
 
Couples
104
 
Solo
4
 
Business
8
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Nice and well located hotel”
4 of 5 stars Reviewed January 13, 2013 via mobile

The staff was very friendly and helpful. For cars, they have parking downstairs, which is very important while travelling by car! The hotel location is great and even good for families. The only point, we could hear the noise outside the room.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask roliweber about The Sebel Resort Noosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelNoosaGM, General Manager at The Sebel Resort Noosa, responded to this review
April 2, 2013
Thank you roliweber,

Thanks for your review. It is great to get good feedback.

It is great to have the carpark recognised. For those reading this and unfamiliar with this feature, our complimentary carpark is secured, and all carparks are located under each of the six buildings. The extent of taking your luggage to your room is straight from the car, up the elevator, and all rooms are located close by. Nothing worse than dragging luggage all over the resort from the car to the room.

Gald you enjoyed your stay, and we look forward to welcoming you back again real soon.

Regards,
Cameron (General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
göteborg
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Just below Average”
2 of 5 stars Reviewed January 13, 2013

The two things that makes this hotel being a 2-star and not a 1-star is the location (great location although not on the beach which I also seen advertised online) and the nice rooms. Most other things leaves quite a bit to ask for:

1. Poor cleaning. They do not even call it cleaning but rather "Refreshing" which is more or less correct meaning that they do not actually clean the room but rather just change towels and take out garbage.

2. Staff. Even though most staff is actually very nice there was one very rude front staff that took away the experience from me on this trip.

3. Internet. It is 2013 and since I travel all over the world on a consistant basis I can now advise you that free wifi in every room is now more standard than a slow internet in the lobby that is only free for 15 min. Forget this hotel if you need to stay connected.

4. Pool. The pool is great but it is just not enough of it. During one week here we managed to get a bed by the pool once. A lot of "towel reservations" here and if you do not want to get up early to "reserve" you will not be by the pool.

5. Unreasonable prices. 3AUD a minute to call Melbourne from a landline is just crazy. To pay for internet is just silly.

6. Kitchen in room. If you actually plan to cook anything there you will be dissappointed since it is more for making coffe and have stuff in the fridge than actual cooking.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask mattias76 about The Sebel Resort Noosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelNoosaGM, General Manager at The Sebel Resort Noosa, responded to this review
April 2, 2013
Thank you mattias76,

I am so sorry that we could not fulfill your needs when you recently stayed at our resort. I do think it is an unfair assessment to state that we are a 1 star resort though. To save confusion for other potential guests looking at staying at The Sebel Resort Noosa, I offer the following to answer your concerns raised.

Arriving guests enter a room that has been cleaned thoroughly, and we do light refreshing of the rooms each day of your stay. This includes replacing towels that have been left on the spa bath (following our environmental responsibilities we ask guests if they wish to reuse towels to hang them up), making the bed, removing trash and vaccumming and moping of floors as required.

We employ three public area attendants who monitor the main pool to ensure the towel reservations do not occur. If a sun lounger has a towel left on it, and nobody seems to be using it after a certain amount of time, the towel is moved over to the side and the chair returned to service. This has been effective for any rare occurance of chair reserving.

We do have complimentary high speed wireless internet in the lobby and poolside. Due to the download limits, and to stop it slowing down we give the codes out in 1hr lots, but there is no limit to the amount of codes you use during your stay. We are working with our service providor to install wireless throughout the resort, but working through some logistical issues.

Like most hotels, making calls from your room phone is not the most economical way of making calls, but we find most guests have mobile phones nowadays. When making interstate calls from your apartment phone, we simply charge the standard rate plus a small surcharge for the service provided. It is bold statement to say that not many hotels make money with phone calls nowadays, as we don't get that many guests making calls from their rooms anymore, but we still have to pay for 83 phone connections each month.

Our kitchens feature the following appliances: Stovetop, Convection Microwave, Dishwasher, Full size fride/freezer along with stainless steel toaster and kettle. In the cupboards we also have enough pots and pans, crockery, cutlery, utensils, chopping board etc to cater for four people. In our two bedroom apartment we also have an oven and a larger fridge and stovetop. All rooms also feature a washing machine/dryer in their own personal laundry.

Hope this has cleared up your concerns raised, and cleared up any concerns from potential guests reading your review.

Regards,
Cameron (General Manager)
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Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Family Christmas Holiday”
4 of 5 stars Reviewed January 12, 2013

Great family apartments. We were towards the rear of the complex which suited us as our teenagers could come and go from the pool to the room without us having the noise from the pool area. We were always able to get pool chairs which can be a problem at some places. So handy to walk out the front of the complex to everything on Hastings Street. From the back gate a short walk to the buses or the river ferries.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ask tripnotes_11 about The Sebel Resort Noosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelNoosaGM, General Manager at The Sebel Resort Noosa, responded to this review
April 2, 2013
Thank you tripnotes_11,

I enjoyed reading your review. I always like to hear when a family holiday is a success, knowing how stressful organising a family holiday can be. Well done to you, navigating a family from Adelaide to Noosa.

The rooms overlooking Noosa Parade and the river do get some flack from time to time because of the road, but to be honest they are my favourite rooms. My personal favourite is sitting on the balcony watching the sunset, as the last evening canoe-ist paddles by.

Glad you didn't have any trouble getting a pool lounge. We are really hot on this area to ensure guests are not reserving chairs all day. There are very little occurances of this happening.

I hope you have already started planning your next family vacation. If you are looking for a new location, we have quite a large number of hotels and resorts around Australia and overseas. If you need any advise, don't hesitate to drop me a line. (h8776-gm@accor.com)

Thank you again for your review.

Regards,
Cameron
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San Francisco, California
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
7 helpful votes 7 helpful votes
“No Wi-Fi really?”
4 of 5 stars Reviewed January 11, 2013

I would have happily given this hotel a 5 because it's great but there's not internet!! you have to go to the lobby and use one very slow computer they have for guests if you need to use the internet. In this day and age and in a country like Australia that's simply not acceptable.

The hotel itself was gorgeous, spacious rooms, beautiful pool, perfect location just steps away from the beach and Hastings St where all the cafes, restaurants and shops are.

It wasn't that expensive either, probably because we went mid week.

I would stay there again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dionisita about The Sebel Resort Noosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelNoosaGM, General Manager at The Sebel Resort Noosa, responded to this review
April 2, 2013
Thank you Dionisita,

I enjoyed reading your response and look forward to welcoming you back to Noosa again real soon.

Not sure how it was missed that we have complimentary wireless internet in the lobby, and around the main pool. I will make sure the reception team are mentioning it to our arriving guests as it is one of our most used features.

I am glad you recognised our apartments, pool and location. I am proud of all these features and never get tired of guests telling me how much they enjoyed these during their stay.

Regards,
Cameron (General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Top Contributor
91 reviews 91 reviews
41 hotel reviews
Reviews in 45 cities Reviews in 45 cities
35 helpful votes 35 helpful votes
“Lovely apartment”
4 of 5 stars Reviewed January 8, 2013

We had a bright, airy one bedroom apartment. The hotel is right on Hastings Street, across from the beach, so a good location. Car parking was easy. We had some irritation because our room keys needed to be each recoded several times and this often involved long queues when other people were checking in and all we wanted to do was get into our room. The staff always reacted as if they were doing us a favour by recoding the keys whereas I would actually have thought an apology for the inconvenience was more in order. However, when I left my phone charger behind, it was located quickly as soon as housekeeping could get into the room the next day - very efficient.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CanberraJenny about The Sebel Resort Noosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelNoosaGM, General Manager at The Sebel Resort Noosa, responded to this review
April 2, 2013
Thank you Jenny,

Please accept my belated apologies for the keycard issues. It was a very new system when you stayed with us (we used to be metal keys). The team were only just getting used to the system, and were doing the oldest mistake in the books of only coding the keys for 1 night instead of for the whole stay. This has well and truly been rectified and is now interfaced with out main system to avoid the human error factor.

We are glad though that besides this you enjoyed your stay with us, and we look forward to welcoming you back to Noosa again real soon.

Regards,
Cameron (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Resort Noosa

Also Known As:
The Sebel Resort Noosa Hotel Noosa
The Sebel Resort Noosa Hotel
The Sebel Hotel Noosa
Sebel Noosa
Sebel Hotel Noosa
Address: 32 Hastings Street, Noosa, Queensland 4567, Australia
Region: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#7 Luxury Hotels in Noosa
#9 Family Hotels in Noosa
Price Range: $$$
Hotel Class:4 star (4*)
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