The two things that makes this hotel being a 2-star and not a 1-star is the location (great location although not on the beach which I also seen advertised online) and the nice rooms. Most other things leaves quite a bit to ask for:

1. Poor cleaning. They do not even call it cleaning but rather "Refreshing" which is more or less correct meaning that they do not actually clean the room but rather just change towels and take out garbage.

2. Staff. Even though most staff is actually very nice there was one very rude front staff that took away the experience from me on this trip.

3. Internet. It is 2013 and since I travel all over the world on a consistant basis I can now advise you that free wifi in every room is now more standard than a slow internet in the lobby that is only free for 15 min. Forget this hotel if you need to stay connected.

4. Pool. The pool is great but it is just not enough of it. During one week here we managed to get a bed by the pool once. A lot of "towel reservations" here and if you do not want to get up early to "reserve" you will not be by the pool.

5. Unreasonable prices. 3AUD a minute to call Melbourne from a landline is just crazy. To pay for internet is just silly.

6. Kitchen in room. If you actually plan to cook anything there you will be dissappointed since it is more for making coffe and have stuff in the fridge than actual cooking.

Great family apartments. We were towards the rear of the complex which suited us as our teenagers could come and go from the pool to the room without us having the noise from the pool area. We were always able to get pool chairs which can be a problem at some places. So handy to walk out the front of the complex to everything on Hastings Street. From the back gate a short walk to the buses or the river ferries.

I would have happily given this hotel a 5 because it's great but there's not internet!! you have to go to the lobby and use one very slow computer they have for guests if you need to use the internet. In this day and age and in a country like Australia that's simply not acceptable.

The hotel itself was gorgeous, spacious rooms, beautiful pool, perfect location just steps away from the beach and Hastings St where all the cafes, restaurants and shops are.

It wasn't that expensive either, probably because we went mid week.

I would stay there again.

We had a bright, airy one bedroom apartment. The hotel is right on Hastings Street, across from the beach, so a good location. Car parking was easy. We had some irritation because our room keys needed to be each recoded several times and this often involved long queues when other people were checking in and all we wanted to do was get into our room. The staff always reacted as if they were doing us a favour by recoding the keys whereas I would actually have thought an apology for the inconvenience was more in order. However, when I left my phone charger behind, it was located quickly as soon as housekeeping could get into the room the next day - very efficient.