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Sheraton Noosa Resort & Spa: Traveler Reviews

5.0 of 5
14-16 Hastings Street, Noosa, Queensland 4567, Australia
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Sheraton Noosa Resort & Spa
Ranked #11 of 17 hotels in Noosa
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505 reviews from our community

Traveler rating
    188
    181
    81
    30
    25
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Families
87
 
Couples
264
 
Solo
18
 
Business
34
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Brisbane, Australia
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
“Great location”
4 of 5 stars Reviewed January 30, 2013

We always pay extra for a high floor/suite with ocean views as I have seen some of the reviews about lesser rooms. Our room this trip was 607. So if you have a little extra to spend, these rooms are a delight. Spacious mini suites with lounge and dining areas and great views but a premium price. The rroms are a little dated now but remain clean and more than comfortable.
Location is ideal as it is right on Hastings street with quick beach access.
The pool is disappointing. The staff allow guests to use hotel towels to reserve every available lounge chair. On day 1 there was only @ 10 people in the pool, yet every lounger was"reserved with a pool towel. We eventually moved two towels and 1 hour later the pool towel reservers arrived at the pool and asked us to remove ourselves from their chairs...ridiculous practice.
The other complaint about the pool was the bar closing mid afternoon despite the fact that it was extremely busy.
I had a very relaxing massage in the spa...expensive but great treatment.
My suggestions. Pay for the better rooms, set your alarm clock for 6am to reserve your lounger at the pool.
Most of all...enjoy Noosa.
.

Room Tip: Pay for the better rooms with views.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sheraton Noosa Resort & Spa, responded to this review
February 1, 2013
Dear SteveS
It was a pleasure to read your review and know that you and your family have once again had an enjoyable stay. Our hotel is certainly in an ideal location and coupled with the larger than average sized rooms with the additional amenities such as kitchenette, spa baths and balconies does make for a comfortable and relaxing stay for all the family. The rooms on level 1 with direct access to the river and the associated views are often sort after by those with children or those just wishing to wake up and enjoy the natural beauty that abounds in that area. I am pleased you highlighted this and that we can share it for those with similar preferences.

I am very proud of the team here who consistently deliver friendly and professional Sheraton signature service to our guests and I will certainly share your post with them.

Once again thank you for your review and I will look forward to welcoming you and your family back to showcase our ‘new look’ hotel – the Pool Bar awaits.

Warm regards
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamstown, Australia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Environmentally Aware”
5 of 5 stars Reviewed January 29, 2013

Apart from all the usual things that make it a great place to stay, they have come up with a 'Green Option' that not only makes you feel better about the environment but rewards you as well. If you don't want your room cleaned or bedding and towels changed every day you put the 'Green Option' sign on the door and you receive a $20 credit, which can be used on food or drinks at any of the bars or restaurants in the hotel. That's what I call imaginative. Keep it up Sheraton.

Room Tip: Rooms overlooking the river have large balconies on the second floor with a table, two chairs and a...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFerrigno, General Manager at Sheraton Noosa Resort & Spa, responded to this review
February 1, 2013
Dear Intrepid
Thank you for your post and also for your feedback on our Green Choice program as it is proving to be very popular for both our guests and importantly the environment. Being sustainable in business is not the exception anymore, it is the “norm” and at Sheraton we seek to lead by example and showcase to our guests and community what we believe can be achieved without having to sacrifice the quality of the experience nor the bottom line. By 2020 we expect to have reduced our consumption of water by 30% and electricity by 20% against 2008 baseline measures and through these sorts of programs and like minded community thinking I look forward to achieving that goal and more.
Once again thank you for your sharing your thoughts, I’m pleased that you enjoyed your stay here with us and we look forward to welcoming you back the next time your travel plans bring you to beautiful Noosa.
Warm regards
Stephen Ferrigno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
“It's the little things that don't make it 5 star...”
4 of 5 stars Reviewed January 28, 2013

We've been so excited to stay here as we've pretty much stayed everywhere in Noosa - but have stayed away due to the comments of it being outdated etc... Unfortunately we stayed here during the WORST weather ever - the floods! But we tried to make the most of it. Check in was great - however it's a bit rich to charge $20/night for parking when it's 5 star and the prices are on the higher-end, but we paid it.

The staff who checked us in were absolutely AMAZING! The lady couldn't be any friendlier and couldn't wipe the smile off her face! She apologised for the weather and offered many wet weather actives which we thought was lovely :)

The foyer is stunning - and the location is INCREDIBLE!!! Definitely the best in Noosa.

The room is so spacious, lush and we had the best night sleep on every night!

We also had the best espresso martini in the bar which was good in the weather...

There were 2 significant negatives of the stay:

The first - we purchased all these DVD's as it was raining the whole weekend and they charged us $10/night to BORROW the DVD. Not reminiscent of 5 star...

The BIGGEST (x1000) disappointment was them not giving us the room we paid for :( We purchased the Sheraton Surprise which is where you could get any room ranging from a river view/pool view right up to a lifestyle studio - so we took the chance and paid the higher rate in the hopes of getting the lifestyle studio. TOTALLY backfired on us and we get a 'tree view' as in we didn't even get a river view room... You could see the river if we did a circus balancing act on each others shoulders! So we are still feeling quite ripped off! They acted like the knew when they checked us in and skipped around the topic... And the hotel was fully booked so we couldn't swap to the room that we paid for...

Not sure if we would stay here again as we feel quite ripped of by offering a service and not delivering on it...

Besides that - everything else was lovely.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Another lovely stay”
4 of 5 stars Reviewed January 27, 2013

Sheraton Noosa is a lovely hotel with a great location on Hastings St. It is close to numerous restaurants and you also have Cato's attached to the hotel. The rooms are large, clean and comfortable although if you like a modern room this wouldn't be the place to stay (in the halls they have green seashell carpet that looks like it's out of the 80s). The staff are all lovely and very friendly which really makes this a lovely place to stay.

Room Tip: Ask for a room overlooking the pool.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Great Rooms”
4 of 5 stars Reviewed January 27, 2013

Perfect location, Great rooms - Enormous with lounge area, Dining table & mini Kitchen which we weren't really expecting - though the room would just be the normal 2 x double beds etc. 2 Adults & 2 kids very comfortable. Bucketed with rain during our stay but still went in the pool and had plenty of space to amuse ourselves in the room when we were trapped inside.
Great breakfast. Paid $279 per night including breakfast. Will definitely stay again.

Bathrooms really need a makeover though - They look very 80's and are extremely tired.
Beds were fantastic.

Room Tip: Although website says parking is $20 per night, you seem to be able to come & go without a charg...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Noosa Resort & Spa

Also Known As:
Sheraton Noosa Hotel Noosa
Sheraton Noosa Resort And Spa
Sheraton Noosa Resort
Sheraton Noosa Hotel
Sheraton Noosa
Noosa Sheraton
Address: 14-16 Hastings Street, Noosa, Queensland 4567, Australia
Region: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotels in Noosa
#3 Romantic Hotels in Noosa
#6 Top resorts Hotels in Noosa
#6 Luxury Hotels in Noosa
#8 Family Hotels in Noosa
Price Range: $$$
Hotel Class:5 star (5*)
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