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“Wonderful” 5 of 5 stars
Review of RACV Noosa Resort

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RACV Noosa Resort
5.0 of 5 Resort   |   94 Noosa Drive, Noosa, Queensland 4567, Australia   |  
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Hotel amenities
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AUD219 (AUD)
Ranked #4 of 16 Hotels in Noosa
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wonderful”
5 of 5 stars Reviewed March 6, 2014

Celebrating a 50 birthday with a group of 5 friends, the resort ticked all the boxes. Accommodation was first class as were the amenities, we shared a 3 bedroom precinct villa with roof top spa, which was roomy and well serviced.
The breakfast was superb with a great selection of hot and cold foods, I am a coeliac and they catered for me without a problem.
The staff were extremely helpful booking restaurants and outings. Thankyou to Darren and his team, a great stay. Will definitely return.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMcClenaghan, Manager at RACV Noosa Resort, responded to this review, March 10, 2014
Dear Antonella Baschera,

Thank you for your review and I was thrilled you and your friends enjoyed your 50th birthday celebration in our 3 bedroom Villa with rooftop Spa. The resort is becoming increasingly popular for girls trips away given our larger than average sized apartments, relaxing Day Spa and wide range of food and beverage options.

We hope it becomes an annual event and we get to see you all again some time.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Bowen, Australia
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 3, 2014

This was our third stay at RACV Noosa. We continue to go back because it is a great place for families, it is clean, the location is good, and it is (normally) quiet. Since our last visit, the resort has added a new water park area for children. The new water play area for kids is wonderful!

We were disappointed to be staying in an area of the resort where a wedding party was also staying. This made it difficult for parking as all of the spots near our apartment were taken, as well as up to 15 cars lining the street up to our apartment. The resort has a parking garage available, so it would have been nice for the wedding party guests to use the parking garage and leave the parking spots available for those who were actually resort guests. The resort takes your car registration details, but apparently do not monitor the parking situation closely.

Also, one of the nights on our stay we were woken up by two drunken men (wedding guests) arguing in the car park. Their arguing eventually turned into a fistfight which caused other hotel guests to come out and try to get the men to quiet down. Security was called, but when security finally arrived, one of the men was leaving. Although this was not the hotel’s fault, it would have been nice if they were monitoring the party more closely.

Upon checkout we brought up the situation to the front desk employee and only received an “I’m sorry.” I guess I was expecting more than an “I’m sorry” paying so much at a nice resort to be woken up by grown men fighting outside my bedroom window.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMcClenaghan, Manager at RACV Noosa Resort, responded to this review, March 4, 2014
Dear jofarmer7,

Thank you for your review.

I was extremely disappointed when briefed over the weekend about the disruption caused by the wedding party. We absolutely do not allow or tolerate any guest, for what ever reason, to have a party in their apartment. We attended that room at 9.52pm in response to a noise complaint and asked them to turn the music off, get indoors and be quiet. We attended the room again at 10.18pm and advised that the next visit to the room will be with the police if they did stop all noise. My understanding is that not too long after that the noise stopped. The argument that occurred in the car park was between 2 men not staying at the resort. We responded as soon as we were aware of this incident and as you described, they vacated the resort when our staff arrived.

It is very frustrating to us when people behave inappropriately with no respect for others and we genuinely apologise for the impact that this caused to your stay. It was a very unusual incident for our resort.

As you have already emailed your feedback to me seperately I will provide further follow up directly.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timaru, New Zealand
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 2, 2014

My wife and I received 2 nights accommodation in a 1 Bedroom Sanctuary Apartment as a wedding present. I was very impressed with the layout, size, cleanliness and decor in our room it looked fantastic and the bed was huge, possibly didn't need such a thick duvet on it but easy enough to remove. The resort is a little far away from town but getting there is easy as they provide a free shuttle but to me Hastings street and surrounding area is highly overrated anyway so we mainly stayed at the resort and relaxed. The pool area was quite big and well appointed with water slides and play area for children a sand beach and plenty of places to relax in the sun. Included in our accommodation was the Buffet breakfast which my wife and I found amazing it had a huge range to choose from and really did cater to every bodies tastes, you would have to be extremely fussy to not enjoy it. Overall I thought the RACV resort was the perfect accommodation if you are looking for a luxurious place to relax and unwind.

Room Tip: Get a free buffet breakfast package if possible
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMcClenaghan, Manager at RACV Noosa Resort, responded to this review, March 4, 2014
Dear cozza22,

Thank you for taking the time to share your feedback. All staff appreciate your recognition and it is fantastic you had a great stay with us.

I wish you all the best for the remainder of 2014 in beautiful New Zealand.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 2, 2014

This is our third time staying here and the second time in a 3 Bedroom Sanctuary Apartment for a full week. With three children 3 and under we opted for a ground level appartment and it was fantastic. The new addition of the kids warterpark and the playground is fantastic and will be a favourite for most kids. As my wife says "all they need now is a games room" and i think one of those big bouncy pillows would be awesome too.
The staff were simply fantastic and all treated us so well, especially the children, it was so nice to see this kind of customer service and we will indeed keep coming back while that is what is on offer. Even the cleaning staff took the extra time to do the little things, like positioning our childrens blankies on their pillows and of course left the place looking spotless.
We are already looking forward to returning next year and checking out the spa that was being installed just after our visit.
Thank you to all the staff there for a wonderful week.

Room Tip: If you have small children then a ground floor room helps with prams.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMcClenaghan, Manager at RACV Noosa Resort, responded to this review, March 4, 2014
Dear qazphilby,

I was delighted your family had another great stay with us and enjoyed our new 2nd heated pool with the water slides, splash park and playground. As you mentioned, the next addition is a massive 7 X 3.5 metre outdoor heated spa opening in early April. Thanks to your wife for her ideas on what we could do next!

I thank you for your visiting the resort three times now and all staff genuinely appreciate your kind words.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed March 2, 2014

We recently stayed in a three bedroom apartment for three days with family. The apartment is very spacious and well kitted out. It is modern and has a great kitchen. The bed was extremely comfortable and the bathrooms were great.

On the downside - the apartment didn't feel like it had had a proper clean when we arrived. On first glance it looked ok but on closer inspection the floors looked like they needed another mop and we found a raisin on the rug (not ours) & there was glass on the kitchen floor that must have been broken from a previous stay.

Also the furniture downstairs really needs to be replaced. The sofa in the main lounge was not very comfortable and not large enough. As per the previous reviewer we too had noticed the lack of duvet covers on the beds.

We did enjoy the breakfasts and thought there was a good range of choice on offer and that it all tasted great. Our kids loved the pool and the slides. Yes there are only two but it is a resort pool not a waterpark.

All in all it was a good stay but there needs to be more attention to cleaning. For example someone in our block of apartments must have ordered room service one day and their plates sat outside on the wall outside our apartment for the duration of the stay. There was also a wine glass left in the garden by yhe pool which was not cleared away in all the days we were there.

The staff were all very helpful and pleasant and would get stuff done when asked but they were things that should have been done without having to ask. That is probably my opinion in the difference between this resort being very good, rather than excellent.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMcClenaghan, Manager at RACV Noosa Resort, responded to this review, March 3, 2014
Dear ekim_zus,

Thanks for your review. I was pleased you enjoyed your stay and also welcome your constructive feedback. Cleanliness is our number 1 priority and I was disappointed that the cleanliness of your room was below expectations. We have been able to identify the room you stayed in and reviewed our cleaning and inspections processes prior to your arrival. I was pleased you enjoyed our buffet breakfast and have discussed with my Food & Beverage Manager your feedback about the delay to collect plates and glasses.
Thank you for your recognition of our helpful staff. The team continues to learn and improve every day and we hope that should you visit again from the UK we are able to convert your 'very good' rating to an 'excellent' one.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2014

Beautiful accommodation, helpful staff.Popular with families although for us (mum and adult daughter) Hastings St would have been better location as we could have walked everywhere.
Bit far from town -and hot- to walk.We made the most of the resort shuttle which we also used to get to great restaurants at Noosaville, then caught a cab back. Brekky was included, we got a late checkout for our flight home,and our accommodation gave us a bedroom and ensuite each- great girls weekend.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMcClenaghan, Manager at RACV Noosa Resort, responded to this review, March 3, 2014
Dear Rain56,

Thanks for your review. I was pleased you found the accommodation beautiful and had a lovely girls trip away with you daughter. We have added some more facilities since your visit in October so I hope you have the chance to return one day to experience them.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 28, 2014 via mobile

Dont expect watersides that look anything like the website photo. They are very small. Also, it was very disappointing for children getting to the pool at 6:45pm (after checking with a staff member and on the sign displayed) that the slides closed at 10:00pm, to be told to get out after 15 min because the slides actually close at 7:00pm. Apparently, new signs have been ordered...
Couches and cushions are stained and in need to a good clean. Spacious apartments as always but RACV Noosa is not what it used to be. No wonder it has been outdone by other resorts on tripadvisor.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMcClenaghan, Manager at RACV Noosa Resort, responded to this review, February 28, 2014
Dear snzae, thank you for posting this review after your arrival last night. It is evident that the closure of the water slides and water splash park at 7pm has impacted this review. On a positive note, I assume the kids were having such a great time they never wanted it to close. We do close the water slides/splash park at 7pm and keep our heated lagoon pool open until 10pm every night. Based on my experience most resorts close their pools earlier than this and our opening hours are better than most.

The good news is the water slides/splash park opens at 8am sharp every morning. I apologise that the pool signage did not make this clear to you and this has been rectified. All pictures of our water slides on our website are taken on site - they are both around 5 metres in length - my favorite is the blue tube water slide - heaps of fun !

I apologise that you were not happy with the cleanliness of the sofa. We are trying to identify the apartment you are in from this review but please call us and we will attend to this immediately.

I can also reassure you that our standards are as high as they have ever been and we were delighted to receive last month the 2014 Travellers Choice Award for being in the top 25 hotels in Australia. This adds to our 2013 award of being in the Top 25 Hotels. Check out the top 25 Hotels in the country on the link below.

http://www.tripadvisor.com.au/TravelersChoice-Hotels

Thanks again for your review and I hope after enjoying our new water park facilities this morning it may be enough for you and the kids to stay with us again.

Regards

Darren McClenaghan
Resort Manager
RACV Noosa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about RACV Noosa Resort

Address: 94 Noosa Drive, Noosa, Queensland 4567, Australia
Phone Number:
Location: Australia > Queensland > Sunshine Coast > Noosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #4 of 16 Hotels in Noosa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — RACV Noosa Resort 5*
Number of rooms: 157
Official Description (provided by the hotel):
Situated in the heart of Queensland’s Sunshine Coast in the tranquil surroundings of Noosa Heads, RACV Noosa Resort offers a memorable holiday in an iconic holiday destination. Stylish, contemporary and only 2 kms from the renowned Hastings Street, RACV Noosa Resort offers brand new spacious accommodation overlooking a pristine wetlands sanctuary. The Resort is located close enough to explore Noosa’s award-winning restaurants, chic cafes and bars, farmer’s market and miles of pristine beach yet far enough away to enjoy the serenity of the resort’s secluded location. Alternatively make use of the full resort facilities, which include a heated lagoon pool with beach entry, restaurant, wood fired pizza oven, cocktail bar, gym, floodlit tennis court, day spa, lounge and free shuttle bus. ... more   less 
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