On a positive note the location of the Maison Resort is excellent, very convenient to all shopping and cafes in Hastings Street.
Unfortunately we had a series of housekeeping issues which were ongoing throughout our 7 night stay. Ultimately this spoilt our holiday.
We had booked a three bedroom unit almost 12months in advance but found on arrival that the unit had not been prepared for our booking. We were without sufficient water to the main bathroom and kitchen for the first two days/nights. After reporting this when the office reopened on Monday we were informed that the unit had not been occupied for sometime and the water had been turned off. This is standard procedure but the flip side is that it would be the Resort Management or their staff's responsibility to make sure every unit is ready for occupancy. This was a premium week(Noosa Tri) so not surprising that guests would expect to be comfortable. Similarly the airconditioning continually failed. After several trips in and out of the unit by the technician, as we vacated it still wasn't working. We did ask if there was a possibility of another unit, but nothing was available for all remaining nights. The most upsetting aspect was that although the staff attended to our problems there was never an apology offered. Probably had that been given we would have felt better about the situation. A tip for other travellers booking a 3 bedroom unit, confirm where it is, as some look out onto a public space where guests wait for the lifts.
- Official Description (provided by the hotel):
- Maison Noosa - Beachfront Luxury Resort is a boutique resort located on Hastings St right in the heart of Noosa Heads. Hastings Street is THE place to stay when coming to Noosa. No need for a car as everything is right at your doorstep! The resort is nestled perfectly between the beachfront of Noosa's Main Beach & at the quieter end of cosmopolitan Hastings Street. A range of 1, 2 and 3 bedroom air conditioned apartments modern, stylish and well equipped with modern appliances and furnishings. Large resort size pool (heated in winter), Heated Spa, Undercover BBQ area, Well equipped gym, Lift access, Guest Laundry, Security, Undercover Free Parking, Free WiFi Internet Access, Direct beach access to Noosa Main Beach. Views are overlooking beautiful Main Beach Noosa, the resort landscaped gardens or famous Hastings Street. Maison Noosa is the perfect Noosa accommodation holiday resort for couples & families. ... more less
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- Also Known As:
- Maison Noosa - Luxury Beachfront Hotel Noosa