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“Special 32nd Anniversary Dinner” 2 of 5 stars
Review of Esplanade Hotel Restaurant

Esplanade Hotel Restaurant
Anderson St, Port Hedland, Western Australia, Australia
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Cuisines: Australian
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Restaurant details
Dining options: Reservations
Description: This is a very popular location for locals to dine. The Nade has "Ribs n Bibs' Wednesdays and "Food Of The World'' on a certain day of the month.
South Hedland
Senior Contributor
21 reviews 21 reviews
4 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Special 32nd Anniversary Dinner”
2 of 5 stars Reviewed March 11, 2014

We celebrated out 32nd anniversary on 27 February. My husband wanted to make this a very special occasion for me.

My favourites are Dom Perignon Champagne and caviar. My husband went to the hotel to enquire with the restaurant to see if they served these. They did not and he requested if he might bring them along. They advised him that this was not permitted.

This aside, he made a reservation at reception for dinner on our anniversary. He saw the receptionist write down the booking.

On a happier note, he arranged for a lovely table to be set with Dom Perignon Champagne and caviar hors d'oeuvres to be served at a local beach where we watched the sunset. I married the best man ever!

After a wonderful time at the beach we went to the restaurant only to find that they did not seem to have a reservation. No problem. They invited us to have a drink while they arranged a table for us.

After a short time, we were escorted to our table where we continued to enjoy the drink that we ordered. We were greeted by a lovely waitress who took our order almost immediately.

After one hour since we sat at our table, I took a bathroom break. On the way I met a waitress who advised that our entree would be delivered to our table soon. I replied that we had not ordered an entree (given that we had had an entree at the beach), however, we had ordered our main course one hour ago.

While I was away, a waitress advised my husband that our meal order had not been passed on to the kitchen, and even more that the meal ordered by my husband was not available. He re-ordered.

Another hour passed and our main courses were delivered to our table. Sadly, they were cold and not very nice. Needless to say, we did not eat them!

The Manager offered to discount our meals by 50%. This was not acceptable to us and we ended up paying only for our drinks.

We went to this restaurant because we had only heard great revues. It must have been a bad night, however, for us it was a bit of a damper on the special evening that my husband had planned.

We are not inclined to visit again.

  • Visited February 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
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34 reviews from our community

Visitor rating
    6
    19
    3
    3
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
12 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Not worth it for the price”
2 of 5 stars Reviewed March 9, 2014

The food is okay but the service is slow and it's fairly overpriced. Look elsewhere in Hedland. Pilbara Room or Silver Star have my vote.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Hedland, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
“last minute”
4 of 5 stars Reviewed March 3, 2014

Great Service, excellent food. Some portions bigger than others. between about $35 per person. 2 rooms, out door and indoors which each seat more than 40 people.

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Hedland, Australia
1 review
“WORSE BAR STAFF EVER!!”
1 of 5 stars Reviewed February 17, 2014

Went here with my Fiance and had the worse experience ever, I went to the bar for a bottle of wine and stood at the bar for 30 minutes before I got served, there was 4 bar staff behind the bar and not one of them would ask "if I have been helped", they just ignored me, the guy next to me was waiting for a martini over 30 minutes, bar staff are not quick enough with very little experience, oh forgot to mention they ran out of martini glasses and ice just not good enough, i bring it down to bad communication and management.

  • Visited February 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kewarra Beach, Australia
Top Contributor
132 reviews 132 reviews
46 restaurant reviews
Reviews in 47 cities Reviews in 47 cities
76 helpful votes 76 helpful votes
“Nice lunch, good service”
4 of 5 stars Reviewed January 11, 2014

We called in at lunchtime. The restaurant was busy and we sat outside on a very pleasant day. The staff were helpful and friendly. The meal was well presented and the beer and wine cold. It was a pleasant place to have a relaxing lunch.

Visited July 2013
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