My husband and I stayed for 5 nights in early December as he was doing the WA Ironman. We arrived with a big group however check in was fairly starightforward although the pool towel explanation was a bit confusing. The room itself was pleasant enough albeit a bit dated (what's with the weird bedside light arrangement?). The airconditioning worked fine (unlike some other reviews) and the management were thoughtful to provide a tarpaulin and bag of cleaing rags for my husband's bike. The restaurant/cafe situation was pretty bewildering - sometimes the cafe was open, other times it was closed but the meals were served in the restaurant ???? Strange arrangement - even in the restaurant we had to order coffee at the bar and carry it to the table ourselves as the waitress told us the barman couldn't leave the bar. The meals we had were nice, ingredients were fresh and the cafe staff were friendly and helpful, however the restaurant staff were less so.
The pools were really good, although the spa next to the indoor pool had very few jets working. It's a lovely location being so close to the beach.
The main thng I noticed about the public areas was the lack of atmosphere especially when the bars were closed. It's a huge space and felt a bit like the Marie Celeste at times (someone else mentioned a library, so you get the picture). There were Christmas decorations up but most of the time the Christmas lights were off and it looked rather like a stage set.
Overall the accommodation was good, meals were nice although a bit pricey but the atmosphere needs some work.
The resort has hotel style rooms as well as self contained apartments. As far as I can tell the hot...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 21, 2013
Report response as inappropriate
Thank you for your comprehensive review. I am sorry that you found various aspects of your stay a bit confusing. We change the times that the cafes and restaurants open according to seasonal patronage and was outlined in the newsletter that we give to each guest, on arrival. I am pleased that you found the food to be fresh and well presented.
On the atmosphere issue, we do not advertise that we provide entertainment for our guests. Most guests are so busy taking in the delights of our grounds, the beach, our pools or are out-and-about in the beautiful Busselton area, that they do not spend very much time within the Atrium area, other than to eat, or have a drink at the bar.
The Christmas decorations are arranged by a contractor and I am sorry that you found them uninspiring.
All this aside, it seems you had a satisfactory few days here and hope you will consider staying with us again, in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.