We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing” 2 of 5 stars
Review of Spinnakers

Spinnakers
555 Bussell Highway | Bayview Geographe Resort, Busselton, Western Australia 6280, Australia
08 9755 4166
Website
Improve this listing
Ranked #32 of 74 Restaurants in Busselton
Cuisines: Australian
Dining options: Breakfast, Dinner, Reservations
Restaurant details
Dining options: Breakfast, Dinner, Reservations
Perth Australia
Level Contributor
19 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Disappointing”
2 of 5 stars Reviewed January 31, 2014

We where staying at bayview geographe resort and for our last night decided to treat ourselfs to dinner at spinnakers. It has a bouncy castle for kids and the menu looked good.

We ordered, it was schnitzel night Thursday I asked what kind and was told beef. Great being pregnant I do not like eating chicken at restaurant. Asked if instead of beer batter chips can we please have plain for the little one, was told not a problem, husband not well so he got soup.

Dinner came had a sauce on it that was not on the menu ask and was told gravy. Did not want to be a pain so I let it go, even though sauces can make my morning sickness go turbo. Chips came out beer battered let that slide even though I will never hear the end of it from my little one. The when I cut into the schnitzel it was chicken.

REALLY it was not a hard order the place was not busy, yet it was one stuff up after another. We left in the end paid for soup and drinks drinks left and soup taken then binned so he could eat with us.

The waitress was hopeless, all she had to do was check when I asked the questions instead of pretending she knew the answers and giving me no choice. Would not go back again.

  • Visited January 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise N, Marketing Coordinator at Spinnakers, responded to this review, February 26, 2014
Dear Guest,

Thank you for reviewing Spinnakers on Trip Advisor, we appreciate your feedback.

Your thoughts and comments in regards to the mistakes with your meal and customer service are appreciated and points have been noted. We would like to sincerely apologise that on this occasion we did not display our usual standards that we endeavour to maintain.

Your concerns have been passed on to the Spinnakers team. Again, thank you for taking the time to review us and we apologise for the less then satisfactory experience you have had.

Kind Regards
Spinnakers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

65 reviews from our community

Visitor rating
    12
    31
    12
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Busselton, Australia
Level Contributor
26 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Great place”
4 of 5 stars Reviewed January 7, 2014 via mobile

We come here quiet often. Great for kids as they have a bouncy castle up in summer holidays. Food has been fantastic every time. Service is good. Very well priced!

Visited January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elise N, Marketing Coordinator at Spinnakers, responded to this review, February 26, 2014
Dear Guest,

Thank you for your terrific review!

We are very pleased to hear that your family has enjoyed our food pricing and children's bouncy castle. You compliments have been passed on to the team.

We hope to see you again soon!

Kind Regards
Spinnakers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buderim
Level Contributor
64 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“dinner for two”
4 of 5 stars Reviewed October 24, 2013

great food. the service was a little slow at first and the food came out really fast, so if you are hungry no need to worry.

Visited October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penrith, Australia
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Service quick and good”
4 of 5 stars Reviewed August 20, 2013

Great coffee! The seating was comfortable and a great place to chill out for a while when in Busselton

Visited August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
59 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
“Fantastic service!”
4 of 5 stars Reviewed July 25, 2013 via mobile

We ate here twice during our recent stay at the resort. On both occasions the staff were warm, friendly, welcoming and very accommodating. We received our meals, so promptly after ordering. Best of all, it's child friendly! With paper covering smaller tables for the kids to draw on, crayons provided and playground right outside. Wouldn't hesitate returning.

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Spinnakers also viewed

Busselton, Western Australia
 

Been to Spinnakers? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Spinnakers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.