The website for this 'resort' is actually a little misleading. We paid $450.00 per night for 4 nights. Which was non refundable. For this you get a house. That’s it.
We were provided with 1 towel each for 4 days and were expected to wash and dry them ourselves. After complaining, we were given more towels; however in the resort booklet it does say that more linen will incur extra charges. Nice.
When I went to ring to chat to the receptionist the phone wasn’t going. In fact after discussing this with the receptionist on duty it was not fixed our entire stay.
The washing machine was leaking.
Internet services incur extra charges.
The loo paper is thin and cheap.
There are no bathrobes.
The sheets are rough.
No filtered water or complimentary water.
There was one sachet of sugar.
And the apartment was not serviced at all. (Apparently this is normal for $450.00 per night).
You need to run the water for about 5-8 minutes to get hot water.
All of the above caused me to be really pissed off the whole stay and I didn’t enjoy it that much. I feel that Aqua ‘resort’ is not value for money, as I have stayed at many places around the world at this price and have received outstanding service and had wonderful experiences. I understand that apparently the ‘resort’ is not advertised as having any of the services you would expect for paying $450.00 per night.
It’s not a resort; it’s a holiday rental and should be advertised as such. If we had wanted a holiday home, we would have booked one.
I feel it’s important to know what you are getting for your money. I wouldn’t stay there again; I feel this ‘resort’ is definitely NOT value for money.
- Official Description (provided by the hotel):
- The Aqua Resort Busselton understated luxury accommodation on the shores of the pristine protected waters of Geographe Bay, in the beautiful South West of Western Australia. Nestled in eight and half acres of mature peppermint woodlands and complimented by beautifully landscaped grounds. Aqua Resort Busselton offers self-catering Beach House accommodation with uncompromising privacy and the best of contemporary indoor / outdoor living. Your holiday accommodation on the beach. With a choice from 1 bedroom to 5 bedroom luxury self-contained Houses, able to accommodate the largest of family gatherings to the most intimate of getaways. The Bay Beach Houses have expansive views overlooking Geographe Bay and Cape Naturaliste; while the Grove Beach Houses enjoy garden views with private lawned area. The Aqua Resorts world class Facilities include a beach front waterfall swimming pool, gynasium, sauna, spa and tennis court. Located a leisurely 2 and half hour's drive southwest of Perth, Western Australia through the coastal towns of Mandurah and Bunbury. The Aqua Resort is conveniently situated between the seaside towns of Busselton and Dunsborough; within the internationally acclaimed Margaret River Wine Region and all the Attractions the beautiful South West has to offer. Aqua - capturing the quintessential spirit of the Australian beach house holiday. ... more less
- Reservation Options:
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