From the moment of booking this place, we were disappointed. Having emailed well in advance to ask if they could cater for a particular diet, we received an email back with three words: No we can't. The email was not even addressed to us, just the three words!!
Then there was the miserable greeting, if you can call it a greeting, when we arrived...closely followed by the stench of the room when we opened the door for the first time (thank goodness for travel candles!).
The really low points for us though, was the mould growing inside the one and only wardrobe that was in the room - it was disgusting and obviously we could not hang our clothes inside.
Also, be warned, all doors to reception and the bar ( 2 stools only) and restaurant are closed between 9 and 9.30pm, so no staying up late here!
Simply an awful place.
No manners from staff - everything appears to be a huge effort - no trying to help with ANYTHING, smelly room that is SO DATED it is like stepping back in time to the 1970's, and then there was that mould...
We wouldn't recommend such a place to ANYONE!!
- Also Known As:
- Best Western Albany
- Albany Best Western
- Reservation Options:
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