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“Very good” 4 of 5 stars
Review of Best Western Albany Motel & Apartments

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Best Western Albany Motel & Apartments
3.5 of 5 Motel   |   Cnr Frederick and Spencer Streets, Albany, Western Australia 6330, Australia   |  
Hotel amenities
Ranked #8 of 13 Hotels in Albany
Altona, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Very good”
4 of 5 stars Reviewed January 8, 2013

4.5 stars really!! Extremely helpful staff and a few minutes walk to the main drag for about the same price as the dated chalets in the out of town camp sites. It ain't the Ritz but it is clean with good air-con, a fridge, toaster, kettle and TV (with free movie channels). Mum, Dad plus 4 and 6 year old kids accommodated very comfortably. The free fast wifi is a bonus as it helps us to plan our days. Coin operated laundry is also useful... (Oh, and Albany is lovely!)

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, January 30, 2013
Dear Guest,

Thank you for your review of our motel.

We appreciate that you can see the value of our motel in the location, extensive free services we offer, our customer focused staff and clean clean rooms.

We look forward to welcoming you again soon.

Warm Regards,
Ubik Freeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 2, 2013

The location of this hotel is nice and is within walking distance of the main street. That's the positive. It was very outdated and could use a refresh. The carpet was old and tired. Many of the lights did not have covers on them. It has a kitchen but I would be hard pressed to actually cook anything in there. It was relatively clean but dingy and dated. All of the furniture was old and very used. It wasn't horrible...just think they could put a few $$ into it and make it look a whole lot different. Would not stay again.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, January 6, 2013
Dear Guest,

Thank you for your review of our motel. We greatly appreciate all the feedback we get and it helps us to improve.

I believe your review is of one of our 2 bedroom apartments. These apartments are rated as 3 star and we plan to make some improvements in the near future. Up to now we have been focusing on refurbishing our motel rooms.

I agree with you that these apartments could be imporved. All the furniture is in good condition and we keep the rooms exceptionally clean. The kitchen is fully equipped and has a standard electric 4 hot plate cook-top and oven.

We have found one light fitting which had been broken and this has been fixed. I apologise this wasn't picked up before your stay.

All the best with your travels and I hope we can welcome you again.

Kind Regards,
Ubik Freeman
General Manager
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Oxford, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 1, 2013

Checked in for two nights whilst touring Western Australia. Clean, comfortable, and close to facilities within the town. Appreciated the balcony albeit the view was only onto the car park. Would stay again. Enjoyed driving the coastal roads around the town.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, January 2, 2013
Dear Guest,

Thank you for reviewing our motel. I am glad you found your stay comfortable.

I appreciate your comments regarding the view from your balcony. While there is a view of the back of the old terrace buildings and a glimpse of the harbour, you are correct that these rooms look down onto the car park below. We are working on improving this and have recently discussed this issue with an architect. One idea which has come from this is to close in the balcony railing so you can't look through it and will see less of the car park, this will also give a better feeling of privacy. Another idea is to reshape the car park and add some landscaping to create a nicer view.

I should also point out that our executive rooms are one level higher and the car park is less in your view. They also have a better view of the harbour.

Our guests in all the balcony rooms enjoyed a prefect view of the spectacular fireworks display on new years eve.

All the best with your travels and we look forward to welcoming you again.

Kind Regards,
Ubik Freeman
General Manager
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Perth, Australia
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 24, 2012

Booked here for business, rooms were decent enough, basic but to be expected for a motel. The airconditioner worked well and enough space in the room. The bathroom was like stepping back to the 70's with the lovely cappuccino coloured tiles but still functional. The shower head was a water saver and enough pressure and good temperature for hot and cold.

It had foxtel with movies and also complimentary WiFi which was great, a lot of hotels are still charging for this service. The location was good only a few hundred metres to the main strip of Albany.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, November 26, 2012
Dear Guest,

Thank you for taking the time to review our motel. The photos you added were of good quality and show a good overview of the outside of the motel and the inside of your room.

One quick point of clarification, we do not have Foxel at the motel. We do have a wide selection of digital TV channels as well as two free movie channels.

As you noted in your review, our standard rooms have the original bathrooms from 1986. We do have superior and executive rooms which have been refurbished. These rooms also have better appointed beds and linen.

I appreciate you mentioning our free WIFI. We see this as a necessity for both business and long stay holiday guests and we have improved the service so pages load fast, guests can use Skype and other video communications software, and watch video channels such as YouTube.

I hope to welcome you again in the future and please feel free to let myself or any of my staff know if there is anything we can do to make your stay with us more comfortable.

Warm Regards,
Ubik Freeman
General Manager
Best Western Albany Motel & Apartments
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Perth, Australia
Top Contributor
114 reviews 114 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed November 7, 2012

This motel is conveniently located close to town and easy walking distance to the bottom half of the main town. The hotel was very busy the night we were there and very noisy. We thought it a good idea to have a room with a balcony and views out to the harbor sadly with this brings downsides like bogon neighbors sitting on the balcony drinking alcohol, talking/giggling loud and dragging chairs across the balcony.

The room walls are so thin that we could hear the conversations of the people in the next room from within our room. The air-conditioning unit is very old and cuts out when on the heat setting. We left our aircon on overnight to drown out the neighbor’s noise.

We were woken up in the morning by a clicking sound at 5am, who knows what it was but it sounded like a ball being bounced (it wasn’t). There is also a little window near the front door where the breakfast hatch is, there are no curtains on this window and the morning light soon shines through the whole room. The bed was ok however very springy. There is currently no restaurant on site and the foxtel service has limited channels

The mini bar in the room has a good selection and is reasonably priced. A nice little touch in the fridge are chilled wine glasses with an after dinner mint in each glass. The towels were the best I have seen in a long time in a motel, very white, soft and fluffy. Wifi included was a bonus. Nice view out to harbor and the TV in the room is a good size.

We checked out early (6-6.30am) and proceeded to reception to return the key. Reception was closed and a phone was provided nearby. Using the phone we were told we had to go back up to the room and lock the key in the room. How about you tell us that when we check in?

Would I stay again or pay $171 per night again - No

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, November 21, 2012
Dear Guest,

Thank you for your comprehensive review of our Executive Room.

I appreciate that you included many of the small details which we believe add to the value of the room. As you noted we have free high speed WIFI for all guests and it works well for all modern mobile devices. We have also recently upgraded our linen to provide the very best towelling for all our superior and executive rooms.

I am sorry that you had a problem with noise during your stay with us. We have a zero tolerance policy regarding noise in our motel. Our reception is available 24 hours a day to discuss any disturbances you may have and we are more than happy deal with these issues at any time of the night or day.

I appreciate your witty headline and hope we didn't cause anyone to really lose their job over your stay with us. I hope we can welcome you again in the future.

Kind Regards,
Ubik Freeman
General Manager
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed October 29, 2012 via mobile

Place wasn't to bad, only fault was the shower water temp goes from hot to cold without warning. No in room service for food. Have to go out for all meals including breakfast. Bed was showing its age as it was lumpy.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, November 21, 2012
Dear Guest,

Thank you very much for your review of our motel.

I am sorry that our bed didn't meet your satisfaction. I suspect that there may be a spring out of place and we will replace the bed immediately when we find it.

I will also investigate your report of varying water temperature in the shower. We have not had this issue before but I am sure if there is a problem we will be able to resolve it.

I look forward to welcoming you again.

Warm Regards,
Ubik Freeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 21, 2012

Walked in off the street and for $159.00, stayed in a superior balcony room for one night. Able to park car off street, right in front of room. The room was clean, it had one double and one single bed. Everything you need but nothing fancy. The bathroom was refreshed and clean but dated. The view from the "superior balcony room" was none too superior - the motel laundry and clothes line ! (See picture) Motel very well located in the centre of Albany Try the meals and boutique beer at the White Star hotel nearby.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyMotel, General Manager at Best Western Albany Motel & Apartments, responded to this review, October 23, 2012
Dear Guest,

Thank you for your review of our motel. I appreciate you taking the time to add photos to your review.

One small correction, the room includes a Queen bed and Single bed, not a double and single.

We don't advertise these rooms as having a view for the reasons you have described. Many guests do appreciate the Balcony as it is a nice place to sit and relax and take in some fresh Albany air.

For those wanting more of a view we have rooms one level up from these which look over the back of the old town to the harbour and wind turbines beyond.

I look forward to welcoming you back if you are travelling this way again.

All my best,
Ubik.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Albany Motel & Apartments

Address: Cnr Frederick and Spencer Streets, Albany, Western Australia 6330, Australia
Location: Australia > Western Australia > Albany
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Albany
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Albany Motel & Apartments 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
The Best Western Albany Motel & Apartments is located in the centre of Albany, a scenic coastal regional town 400km south of Perth in the Great Southern of WA. This Albany accommodation features 3.5 star AAA-rated rooms which cater for families, couples and the business travelers alike. It boasts of being the only motel situated in town with rooms on the top level and apartments with views overlooking the Princess Royal Harbour and beyond. ... more   less 
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