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“Great service apartment” 5 of 5 stars
Review of Punthill Knox

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Punthill Knox
4.5 of 5 Condominium   |   337 Stud rd | Wantirna South, Wantirna, Victoria 3152, Australia   |  
Hotel amenities
Melbourne
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great service apartment”
5 of 5 stars Reviewed May 6, 2012

Stayed for almost a week. Has all the necessities of home. Didn't get to try the pool or gym so can't say anything about that. Front desk was a little bit stiff, but that shouldn't let it hinder your time there. Housekeeping is fantastic & very friendly. Very close to a shopping centre, very handy! It is not near any attractions hence you need a vehicle.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
    19
    30
    7
    5
    1
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19
11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Bendigo, Victoria, Australia
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 25, 2012

Needing accommodation in the Ringwood area I chose Punthill apartments, Knox. Directly opposite Knox City shopping complex, which is huge! Apartments easy to find, modern and with everything you need. Would recommend.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 26, 2012

My partner and I, along with my sister and her partner stayed in Punt HIll for a week in February. The 2 bedroom apartment was brilliant. We shared a common door, but then we each had our own apartments, but with access to both apartments. This gave both couples great privacy when necessary, but we could all access the large kitchen and lounge.

The facilities were all new and very clean. The bed was very comfortable, the air conditioning efficient and the blackout curtains were very effective.

The apartments were fully equipped, with full size fridge, washing machine, microwave, dishwasher, and a full range of cooking utensils and crockery.

The apartments were serviced every day to a good standard.

We were in an apartment that fronted onto Stud Road and that was very noisy, but I imagine it would be more quiet if you were situated towards the back of the complex.

The location of the apartments suited us as it was close to the family we were visiting. If you stay here it's recommended that you hire a car (there's a free car park), otherwise you'll need to catch a bus to the train station to get around. Location wise, it's very convenient to Knox City Shopping Centre which is across the road.

These apartments are definitely in the suburbs. It's not convenient to access the city, but would be perfect for business travellers if their work was near by. If I was a tourist coming to Melbourne for the first time, I wouldn't recommend these apartments because they are too far from the city, unless of course, they had friends or family nearby.

I couldn't complain about the customer service, but if I had to describe it in one word, it would be "functional"

We will most likely stay here again when we next visit.

Room Tip: Ask for a room away from Stud Road so that it's quiet
See more room tips
  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed January 11, 2012

I stayed here for 6 nights with my family in a 1 bedroom apartment. I have no complaints about the apartment itself. The apartment was fantastic, very well-equipped for a family or for longer stays. The size of the living/dining area was comfortable, the bedroom was a little small (we couldn't fit our suitcases in there so we just laid them out in the living room) but unless you intend to do cartwheels in there, it's fine and serves its purpose. The kitchenette was fully stocked with cookware and tableware which is handy if you decide to eat in or make your own brekky. If you don't want to cook, food is easily available across the road at the Knox City shopping centre. There's free parking onsite which is a bonus. You have to pay for internet though. Housekeeping did a great job of keeping everything very clean. If you plan to do laundry, you have to bring your own front loader washing powder. I thought they should've provided this, since they had provided powder for the dishwasher. It's a reasonably short drive to the Dandenong Ranges and Yarra Valley, which makes it great for day trips or sightseeing in the area. The apartments facing the main road can be noisy, so if you're sensitive to noise, ask for an apartment towards the back of the building.


The thing that let this place down were the property managers. They were very brisk with our check-in/check-out, I don't recall a "hello" or a smile. Surly would be an apt word to describe the look on their faces, and perfunctory would perfectly describe their customer service. Perhaps they were having an off day or two, or perhaps they were annoyed with having to work over Christmas but come on, you're in the HOSPITALITY industry. So show a little hospitality and courtesy. These individuals let down what is otherwise a great place to stay in. Luckily I didn't need any help from them as I was staying here while visiting family and friends in Melbourne. But if I was a tourist, I'd be pretty put off by their attitude.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hobart
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed January 8, 2012

Had a second stay here in November in good faith after Head Office PR person claimed temp managers were in during first stay. Same couple far from warm and fuzzy. Done and dusted there.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed August 10, 2011

Situated on a busy intersection directly opposite a major shopping complex and bus terminal. We noticed that there was a bus going to the Melbourne airport. The room was adequate and bed comfortable but some may say too soft. Flat panel TV. Also microwave, jug, toaster and small fridge made eating in a cheap option. Shower was in the bath so may not suit everyone but we thought it OK as it had a grab handle to aid access.
We bought our own breakfast but did enquire re the cost of the hotel option - Continental $15 and cooked breakfast was $20.
We found it was cheaper to book through a booking agent than directly with the hotel.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Director of Sales at Punthill Knox, responded to this review, August 11, 2011
Dear Aussienanna

Thanks for posting your feedback about Punthill Knox on Tripadvisor.

There is no doubt you discovered some of the greatest benefits of staying at Punthill on your visit. Most of our guests comment on the excellent cost saving benefits of been able to cook a meal in your own room.

I'm surprised to hear that you were able to find a cheaper rate through a booking agent. We have great deals on our website or you can contact our Reservations Dept directly next time to discuss the best deal.

Many thanks

Keiran Spencer
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hobart
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed August 5, 2011

I booked here on reviews. The apartment was excellent. But perhaps there was a fill in manager for my two night stay. To say there was no customer service other than a cursory check in and out is an understatement with a rather condescending mention twice as to our "Wotif" status. Perhaps they prefer corporate guests.
No apology for continental breakfast only on weekends and no information offered as to nearby cafes. Unhelpful comments when asked to call a cab. No housekeeping happened. I had to ask for fresh towels and made the bed myself.
I won't be back.

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Public Relations Manager at Punthill Knox, responded to this review, August 8, 2011
Thank you for your review regarding your recent stay at Punthill Knox.

We did have relief managers for a period of time at the Punthill Knox in July and if you have had encountered our permanent managers the service would have been warm and effusive.

Housekeepers service rooms on a daily basis and if towels were not replaced on a particular day it would have been an unfortunate oversight.

We do hope that we are given the oppertunity of welcoming you back in the future

Thanking you again for your valued feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Punthill Knox

Address: 337 Stud rd | Wantirna South, Wantirna, Victoria 3152, Australia
Location: Australia > Victoria > Greater Melbourne > Wantirna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Wantirna
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Punthill Knox 4.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Punthill Knox Wantirna, Victoria, Australia

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