We visited here for the first time for dinner this wkend and to be honest it was decidedly average given we spent nearly £100 for dinner for two. Upon arriving at The pheasant we were greeted in a very friendly manner, shown our table and then left for a disappointing 25 minutes or more to order food & wine. We ordered- and half way through were then told that there were infact some specials for our consideration - had we not seen- umm no- given the boards were in a different section of the restaurant (the side that seemed to command a higher level of service) No we hadn't but never mind lets start again. So we ordered again. Our starters arrived, and a simple thing such as a lemon wedge was missed from the fish dish- not a problem unless it then consequently takes almost ten minutes to get attention of staff to bring it to the table. Our mains were 'nice' but certainly not spectacular and upon ordering desert we were again left to wait again for cutlery. The sticky toffee pudding was then accompanied by a layer of baking paper- which had been half consumed by my husband before he noticed! At the end of our meal we spoke with our waitress about this and we saw she had passed it on to the lady owner who approached our table. She said she had heard we were not happy with our meal and we explained our issues and without hesitation she informed us our waitress was young and perhaps not experienced and that she appreciated our feedback. Having now read through previous reviews I gather this seems to be the standard well rehearsed response! We said our piece and to conclude I would not even be writing this review if our lady of the house had offered a simple gesture to compensate us for the small yet irritating catalogue of mistakes during our experience. We hovered in awkward silence yet it was not forthcoming so we decided to put it down to experience and write our review instead. I believe if your price point is on the higher end of the scale then your service needs to reflect the food. If any feedback is appreciated I would say this is the obvious point that needs addressing.
- Official Description (provided by the hotel):
- The Coach House at the Pheasant recently awarded 5 Star Inn AA rated, offering luxury accommodation on the Essex/Suffolk border. Our charming country pub has an excellent reputation for its fresh, seasonal menu and relaxed atmosphere. Winner of Best Pub in Essex in 2012 and Winner of Chef of the Year in 2012. Entry into the Good Food Guide 2013/2014. James & Diana Donoghue the owners are hands-on every day to make sure that your stay is superb. ... more less
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- Also Known As:
- The Coach House At The Pheasant Hotel Gestingthorpe